TENET UHD RB - Failed to open disk

[Wire1078]

Do keys for the uhd disks get automatically added to the software?
Or do you have to add them manually?
Struggling with Tenet and Blade UK versions

[d00zah]

Do keys for the uhd disks get automatically added to the software?
Or do you have to add them manually?
Struggling with Tenet and Blade UK versions

UHD FAQ

Refer to section Hashed Keys

[by96$]

I just received Tenet from Amazon and am having problems ripping it or backing it up. I continually get an error message:

Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading...

Again, this happens with ripping or just backing up. I have cleaned the disc (will try that again) and have never had this problem on any other disc.

UPDATE: I cleaned the disc several times and tried backing it up. Nothing worked. Always got the same error message. Once, it got half way through the back up and then failed. I have requested a new copy from Amazon to see if a different disc works. Any help would be appreciated.

As another update, I received the second disc from Amazon today and so far, it is ripping without error or problem. Guess the discs do make a huge difference. Fortunately, Amazon exchanged discs without any hassle.

[JulesKeeper]

I bought TENET 4K UHD and I'm unable to open the disc. I've tried the normal way from the MakeMKV app and via the Backup method and neither approach worked.

Screenshot:

MakeMKV - TENET.JPG (97.46 KiB) Viewed 18307 times

I've emailed the dump file.

Any suggestions?

[preserve]

I've tried the normal way from the MakeMKV app and via the Backup method...

I've emailed the dump file.

Any suggestions?

Per the stickied FAQ, now that you’ve submitted the dump file, wait for the hashed key to be updated for the particular disc you have.

In the meantime, if you want to, you should be able to make a backup without decrypting the video, which allows you to sort out any potential disc cleaning issues and once the key is available, you can open the backup rather than the disc.

[JulesKeeper]

I've tried the normal way from the MakeMKV app and via the Backup method...

I've emailed the dump file.

Any suggestions?

Per the stickied FAQ, now that you’ve submitted the dump file, wait for the hashed key to be updated for the particular disc you have.

In the meantime, if you want to, you should be able to make a backup without decrypting the video, which allows you to sort out any potential disc cleaning issues and once the key is available, you can open the backup rather than the disc.

Working now! Thank you to whoever made the Hashkey available.

[RobertHQ]

I have the same problem with the disc. Can someone here help me with this?

Laufwerksinformation
OS-Gerätename: \Device\CdRom0
Aktuelles Profil: BD-ROM
Produzent: HL-DT-ST
Produkt: BD-RE WH16NS60
Revision: 1.00
Serienummer:
Firmware-Datum: 2117-04-25 17:56
Markierungen der Bus-Verschlüsselung: 17
Highest AACS version: 76

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Original (unpatched)
Firmware version: 1.00
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disk-Informationen
Label: TENET
Zeitstempel: 2020-11-05 11:20:51
Datenkapazität: 82.73 Gb
Disk-Typ: BD-ROM UHD
Anzahl der Layer: 3
Markierungen der Bus-Verschlüsselung: 80

[dcoke22]

I have the same problem with the disc. Can someone here help me with this?

You need to email the dump file that was generated to svq@makemkv.com. UHD FAQ: https://www.makemkv.com/forum/viewtopic ... 12&t=16883

[RobertHQ]

Thanks, I did that, but unfortunately I haven't received any feedback yet.

[SamuriHL]

Nor will you. If you're expecting some kind of response, you're not going to get one. The key will be added whenever Mike gets to it and at that point it'll just start working assuming MakeMKV is set to automatically update the key database.

[bhampster]

No luck with mine and it's from Amazon and behaves identical to one of the previous posts in this thread.

If I back up or try to rip it says one of the hash files is wrong. The disc looks perfect and plays fine in my UHD BDP but I boiled and cleaned it anyway.

Looks like I bought a bad version.

[Billycar11]

What drive do you have?

[RobertHQ]

WOW Now I can key my disk thanks for the tip with the upload and the MakeMKV online the key contacts.

[bhampster]

What drive do you have?

I believe it's this one.

LG WH14NS40

I can try Tenet again later, if I read the thread correctly a dump file was sent for the amazon US version I have.

[Billycar11]

What drive do you have?

I believe it's this one.

LG WH14NS40

I can try Tenet again later, if I read the thread correctly a dump file was sent for the amazon US version I have.

Hash file wrong means you got a read error not that the key was not available