Version too old but is latest

[dyoung]

I downloaded & installed MakeMKV on 10/16, registered the free license, then used it briefly and it worked well.
I saw then the free license was valid until (I think) 10/31, so I was not surprised when I opened MakeMKV on 11/2 and it complained of the license.

I went to the forum, got the new license, registered it, restarted MakeMKV.
Upon restarting it complained the version was too old and wanted me to update, but I verified in Help > About the version is 1.17.8 which expires 2025/1/24 (82 days, at that time).
I checked the download page and the newest version is also 1.17.8.
I read the post about the issues with 1.17.7 and discs in the drives, so I tried removing the discs despite the problem my MakeMKV is experiencing being different (almost certainly would not hurt and could help).
Restarted MakeMKV, re-registered the free license, re-started MakeMKV, same result of "Version too old".
I downloaded 1.17.8 again, verified the checksum, reinstalled MakeMKV, re-registered free license, restarted MakeMKV, same result of "Version too old".

I was considering purchasing a license because the software worked well in my prior use.
I would guess a paid license would solve the issue, but I also prefer solving issues.
This should be fixed properly if it is some sort of bug instead of merely bypassing the issue for me alone.

I searched the forum for 30 minutes but found no posts regarding "Version too old" which were not solved by updating because the version installed is the latest & valid.

Thoughts?

[Woodstock]

Usual cause has been something in the drive when MakeMKV is started, so it never gets to reading the key you enter for the freebie version.

[dyoung]

Guessing you read the title but skipped the content because, as you said, the "usual" fix?

I specifically mentioned that.
"I read the post about the issues with 1.17.7 and discs in the drives, so I tried removing the discs"
Sadly, as I said in my initial post, it changed nothing.

Any other thoughts, or should this be submitted as a bug?

[haribo]

No bug. Sure, you really downloaded v1.17.8? In my Ghostery the dowload failed. So I temporarly installed Firefox (v132.0.1), did NOT import anything, initialized the downloaded makeMKV WITH THIS BRANDNEW FIREFOX -> worked. Then installed the new MakeMKV.

PS: Control the available disk-space, also.

[dyoung]

No bug. Sure, you really downloaded v1.17.8? In my Ghostery the dowload failed. So I temporarly installed Firefox (v132.0.1), did NOT import anything, initialized the downloaded makeMKV WITH THIS BRANDNEW FIREFOX -> worked. Then installed the new MakeMKV.

PS: Control the available disk-space, also.

My download did not fail.
I specifically said I confirmed the version in the Help > About, AND redownloaded it, AND verified the checksum of v1.17.8.
But hey, perhaps you are correct and I am somehow stupid.
I posted my a screenshot of my Help > About for you to verify yourself.

[flojo]

..., perhaps you are correct and I am somehow stupid.

Seems possible, yes.

On Linux I can't access the GUi's about screen if the version is too old because a modal form appears forcing exit. I'm not sure if that is simply a difference between platforms or if it's indicative of something.

Run "makemkvcon info" and make sure the version matches. I'm not sure how it installs, but misdirected links can happen.

Clearing out everything Makemkv related in your home directory can't hurt (assuming Makemkv doesn't use the so-called "registry").

[Blyth]

Does sound like a good uninstall will get things right, if using Windows use Revo Uninstaller that will get rid of all the extra bits that Windows doesn't get rid off, Once done restart the computer and download MakeMKV again.