What support is available for registered users?

[comadose]

This might be answered in the FAQ, but it's not working at the moment, so...

If you register MakeMKV, what support is available? So the authors offer any support or is it just this forum?

[Billycar11]

This might be answered in the FAQ, but it's not working at the moment, so...

If you register MakeMKV, what support is available? So the authors offer any support or is it just this forum?

kinda just us for everyday tech support your not getting anything extra for a key besides not having the gap between beta keys.
what extra support do you want?
but the dev does alot he told us how to unlock lg drives me and marty then made the de fw for those
he adds new keys to the hk file regularly
he added support for pioneer drives on the latest fw to do UHD

but we all know you dont like to buy anything so and push people else where next thing we know you will be advertising leawo

[comadose]

No need to be like that, Billy. That kind of attitude is why I don't want to be reliant on you for support.

I mean does the developer accept submissions for unknown keys, do they help with any issues you may experience ripping discs? Is there email support?

I appreciate that some developers prefer to be at arms length and not do support directly. It does take up a lot of time. I've been there myself. But if that means support is only though you, it would be unfortunate to say the least.

[Billycar11]

No need to be like that, Billy. That kind of attitude is why I don't want to be reliant on you for support.

I mean does the developer accept submissions for unknown keys, do they help with any issues you may experience ripping discs? Is there email support?

I appreciate that some developers prefer to be at arms length and not do support directly. It does take up a lot of time. I've been there myself. But if that means support is only though you, it would be unfortunate to say the least.

most people are pretty happy with my support been doing it here for 8 years
viewtopic.php?f=12&t=16883#:~:text=Emai ... %2Ecom%2EI

but yes you can submit keys to makemkv

[comadose]

Thanks. Is it just you or are there others who provide support?

[Billycar11]

Thanks. Is it just you or are there others who provide support?

none of us are official support but lots of us help martymcnuts me woodstock dcoke22 samurihl keydbguy and lots more
makemkv is pretty bug free not much need for support works pretty much flawlessly for disc ripping on bd and UHD bd

[comadose]

I'll get a key then. It's good software.

[AstralWanderer]

Just to chime in here, having a forum at all is a major bonus, since it allows inter-user support (probably the best for simple to intermediate level queries), eases developer support costs (posting solutions in public is more efficient than one-to-one with hundreds/thousands of users) and can encourage an ecosystem of third-party add-ons/utilities/related services.

And aside from the posts made, there is an awful lot of background effort involved too - forum maintenance (backups, updates, database maintenance), spam removal and nowadays the increasing load imposed by AI scrapers.

So just like to close with a thank you to those involved with keeping this forum going - even if you have steam coming out your ears at times.

[comadose]

I do like forums for support in general. More so than Reddit or corporate email that takes days to answer.

But also it depends on the developer making an effort, and not just hoping that the forum sorts itself out, or relying on a few people there who may or may not be helpful.

And I have to say that this forum is not the best in terms of organization or presentation of information. I had to do a fair bit of my own research on some topics. I keep meaning to write it up into a post, but unless it gets stickied (unlikely given Billy's business depends on people not knowing it) it will just get lost among hundreds of other posts looking for the same information.

It's a bit of a weird situation where you have this great product but the support is by people who have a vested interest in not supporting you.

[Billycar11]

the pioneer flash dev does not want any public guides or posts at his request not mine.
i paid for a license to use mine a few others also have a license but they may not want that public
i will also say our flasher is not the same as the leaked one