Lionsgate Frailty 4K - Won't Open

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kgturner
Posts: 7
Joined: Thu Jun 12, 2025 10:36 pm

Lionsgate Frailty 4K - Won't Open

#1 Post by kgturner » Thu Jul 31, 2025 3:35 pm

Anybody have any trouble with this disc? I cannot get the 4K to open. Tried MakeMKV (paid for version), DVD Fab 13 (also paid for) & ImgBurn. The disc will not open in any of these programs. Drive is an LG BU40N. I cleaned the disc and still won't open.

Kevin T

MrPenguin
Posts: 1228
Joined: Thu Oct 19, 2023 11:31 pm

Re: Lionsgate Frailty 4K - Won't Open

#2 Post by MrPenguin » Thu Jul 31, 2025 11:27 pm

kgturner wrote:
Thu Jul 31, 2025 3:35 pm
Anybody have any trouble with this disc? I cannot get the 4K to open. Tried MakeMKV (paid for version), DVD Fab 13 (also paid for) & ImgBurn. The disc will not open in any of these programs. Drive is an LG BU40N. I cleaned the disc and still won't open.
Did MakeMKV generate a TGZ dump file? Because if so, you should email it to svq@makemkv.com. And could you also upload it into (say) OneDrive or Google Drive please, and then reply with a public download link? This would allow people to try adding your disk to the public KEYDB.cfg file too.

MartyMcNuts
Posts: 3650
Joined: Wed Nov 22, 2017 11:45 pm

Re: Lionsgate Frailty 4K - Won't Open

#3 Post by MartyMcNuts » Fri Aug 01, 2025 5:27 am

kgturner wrote:
Thu Jul 31, 2025 3:35 pm
Anybody have any trouble with this disc? I cannot get the 4K to open. Tried MakeMKV (paid for version), DVD Fab 13 (also paid for) & ImgBurn. The disc will not open in any of these programs. Drive is an LG BU40N. I cleaned the disc and still won't open.

Kevin T
It would be helpful to say what the MakeMKV log window says about the disc. Saying it doesn't open or work isn't really helpful at all.
Cheers :D
----------------------------------------------------------------------------------------------------------------------------
For UHD enabled drives (AU/NZ/SG + Others) & DIY Single Drive Flasher (WW): https://uhdenableddrives.com

kgturner
Posts: 7
Joined: Thu Jun 12, 2025 10:36 pm

Re: Lionsgate Frailty 4K - Won't Open

#4 Post by kgturner » Fri Aug 01, 2025 11:50 am

It literally won't open / load. Says "No disc" under Type.

Drive Information
OS device name: E:
Manufacturer: HL-DT-ST
Product: BD-RE BU40N
Revision: 1.00
Serial number: M10O2D81622
Firmware date: 2116-12-20 15:28
Bus encryption flags: 17
Highest AACS version: 77

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Original (unpatched)
Firmware version: 1.00
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

No disc inserted


Kevin T

kgturner
Posts: 7
Joined: Thu Jun 12, 2025 10:36 pm

Re: Lionsgate Frailty 4K - Won't Open

#5 Post by kgturner » Fri Aug 01, 2025 12:15 pm

It literally will not load or open the disc. My BU40N doesn't even show up in File Explorer to show that a disc is loaded in it. The BD disc included opens & I have ripped that for the time being.

Here is the 4K:
https://imgur.com/a/Riz1A1y

The drive doesn't even sound like it spins up.

I have emailed Lionsgate to report a defective disc because I'm not sure what else to do.

Kevin T

MartyMcNuts
Posts: 3650
Joined: Wed Nov 22, 2017 11:45 pm

Re: Lionsgate Frailty 4K - Won't Open

#6 Post by MartyMcNuts » Fri Aug 01, 2025 11:55 pm

kgturner wrote:
Fri Aug 01, 2025 11:50 am
It literally won't open / load. Says "No disc" under Type.

Drive Information
OS device name: E:
Manufacturer: HL-DT-ST
Product: BD-RE BU40N
Revision: 1.00
Serial number: M10O2D81622
Firmware date: 2116-12-20 15:28
Bus encryption flags: 17
Highest AACS version: 77

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Original (unpatched)
Firmware version: 1.00
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

No disc inserted


Kevin T
Clean the disc. If that doesn't make any difference, return the disc for a replacement.
Cheers :D
----------------------------------------------------------------------------------------------------------------------------
For UHD enabled drives (AU/NZ/SG + Others) & DIY Single Drive Flasher (WW): https://uhdenableddrives.com

kgturner
Posts: 7
Joined: Thu Jun 12, 2025 10:36 pm

Re: Lionsgate Frailty 4K - Won't Open

#7 Post by kgturner » Sat Aug 02, 2025 12:29 am

Yeah, I already emailed them. Their response was to clean it was alcohol & microfiber cloth. Did it. No change.

Kevin T

MartyMcNuts
Posts: 3650
Joined: Wed Nov 22, 2017 11:45 pm

Re: Lionsgate Frailty 4K - Won't Open

#8 Post by MartyMcNuts » Sat Aug 02, 2025 1:11 am

kgturner wrote:
Sat Aug 02, 2025 12:29 am
Yeah, I already emailed them. Their response was to clean it was alcohol & microfiber cloth. Did it. No change.

Kevin T
Since cleaning didn't work, your options are to:

1. Return it to where you purchased it from if possible.
2. Try the disc in a different drive.
Cheers :D
----------------------------------------------------------------------------------------------------------------------------
For UHD enabled drives (AU/NZ/SG + Others) & DIY Single Drive Flasher (WW): https://uhdenableddrives.com

Esprague
Posts: 1
Joined: Sat Aug 02, 2025 1:26 am

Re: Lionsgate Frailty 4K - Won't Open

#9 Post by Esprague » Sat Aug 02, 2025 1:31 am

Just curious:

Did the replacement disc work.

I have the same exact problem with Ready Player One. I think zO have the same drive as you. Thanks.

Erik

kgturner
Posts: 7
Joined: Thu Jun 12, 2025 10:36 pm

Re: Lionsgate Frailty 4K - Won't Open

#10 Post by kgturner » Sat Aug 02, 2025 4:44 pm

They haven't offered yet. I'm emailing them again on Monday since it's the weekend and requesting a replacement. Thus far all they've offered is cleaning tips. If they refuse to replace the disc, I guess I'll reach out to my CC and request a charge back.

Kevin T

MartyMcNuts
Posts: 3650
Joined: Wed Nov 22, 2017 11:45 pm

Re: Lionsgate Frailty 4K - Won't Open

#11 Post by MartyMcNuts » Sat Aug 02, 2025 11:25 pm

kgturner wrote:
Sat Aug 02, 2025 4:44 pm
They haven't offered yet. I'm emailing them again on Monday since it's the weekend and requesting a replacement. Thus far all they've offered is cleaning tips. If they refuse to replace the disc, I guess I'll reach out to my CC and request a charge back.

Kevin T
Where did you buy it from, Lionsgate directly?? I would have thought you'd purchase from a retail store? Can't you return it to the store?
Cheers :D
----------------------------------------------------------------------------------------------------------------------------
For UHD enabled drives (AU/NZ/SG + Others) & DIY Single Drive Flasher (WW): https://uhdenableddrives.com

kgturner
Posts: 7
Joined: Thu Jun 12, 2025 10:36 pm

Re: Lionsgate Frailty 4K - Won't Open

#12 Post by kgturner » Sun Aug 03, 2025 8:08 pm

I purchased it directly from Lionsgate website.

Kevin T

MartyMcNuts
Posts: 3650
Joined: Wed Nov 22, 2017 11:45 pm

Re: Lionsgate Frailty 4K - Won't Open

#13 Post by MartyMcNuts » Mon Aug 04, 2025 2:03 am

kgturner wrote:
Sun Aug 03, 2025 8:08 pm
I purchased it directly from Lionsgate website.

Kevin T
Return it as faulty. "It won't play properly in your UHD player. It skips in sections and shows artifacts on screen."
Cheers :D
----------------------------------------------------------------------------------------------------------------------------
For UHD enabled drives (AU/NZ/SG + Others) & DIY Single Drive Flasher (WW): https://uhdenableddrives.com

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