Failed to open disc.

[NatalyaI684]

Hello everyone.
I bought the VERBATIM 43888
Ultra HD 4K External Slimline Blu-ray Writer
USB 3.2 Gen 1 with USB-Ctm Connection
I tried to extract the film Blu Ray 4K UHD "Through the Looking Glass (1976)".
I found the following error:

Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Can't read AACS VID from disc - most likely current AACS host certificate is revoked by your drive
Saved AACS dump file as C:\Users\ALL/.MakeMKV/MKB20_v77_MEL-003UHD_4059.tgz
LibreDrive compatible drive is required to open this disc - video can't be decrypted.
Failed to open disc

Here's the info…

Drive Information
OS device name: D:
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BU40N
Revision: 1.05
Serial number: MO7OB1B1258
Firmware date: 2124-04-23 13:47
Bus encryption flags: 17
Highest AACS version: 81

LibreDrive Information
Status: Possible, not yet enabled
Drive platform: MT1959

Disc Information
Label: MEL-003UHD
Timestamp: 2024-09-11 19:40:16
Protection: AACS2.0/C v77
Data capacity: 61.11 Gb
Disc type: BD-ROM UHD
Number of layers: 2
Bus encryption flags: 80

Please could someone kindly help me with this ?

[MrPenguin]

LibreDrive Information
Status: Possible, not yet enabled
Drive platform: MT1959

You're going to need to flash your's drive's firmware to enable LibreDrive before MakeMKV can handle your UHD disk.

[dcoke22]

The drive needs to be flashed to support LibreDrive before it will rip 4K UHDs. Fortunately, since your drive is a BU40N it is fairly easy and straightforward to do. The Ultimate UHD Drives Flashing Guide has instructions and links to the SDFtool Flasher and the firmware needed. The guide recommends:

BU40N on any Firmware directly to > BU40N 1.03MK

[NatalyaI684]

Thank you for helping me.
I am a novice in computer science.
The flasher sdftool tool seems easy to use but I do not understand which steps to flash the firmware
and which bin file to choose.

[Coopervid]

Thank you for helping me.
I am a novice in computer science.
The flasher sdftool tool seems easy to use but I do not understand which steps to flash the firmware
and which bin file to choose.

dcoke22 told you everything. So follow his advice.