Spirited Away hash errors

[tostarp]

Hello! I've been running into some issues backing up my BD of Spirited Away (from the BD/DVD 2-disc collector edition). Keeps failing on 00327.m2ts, which appears to be the main movie (31.7GB on disc). Lot's of

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The source file '/BDMV/STREAM/00327.m2ts' is corrupt or invalid at offset XXXXXXXXXXX

before finally ending with

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005003:0000 Failed to save title 7 to file /run/user/1000/gvfs/smb-share:server=.local,share=media/Movies/Spirited Away/Spirited Away_t07.mkv
002023:0000 Encountered 503 errors of type 'HashCheck Error' - see http://www.makemkv.com/errors/hashcheck/
error=0x070B0D08 count=503 name=Internal error - M2TS hash check failed (3336)

I am on Linux and initially thought the problem was just not having the updated AACS libraries and keys (despite other successful BD rips), but I've gotten libaacs and the recent (? - from fvonline-db) KEYDB.cfg so it plays fine in VLC (other than no Java so no menus).

On the snap version, initially using the beta 1.17.5 release but realized Spirited Away was the first BD I had attempted to rip on that. Still seeing the same hash error on stable 1.17.4.

I have already cleaned the disc (dilute dish soap and a soft cloth). I'm using an LG WP50NB40 powered by two USB 2.0 ports, and for fun I did try plugging it into a 3.0 port, to no avail.

Getting the hash error checks on just ripping the ISO as well (the ISO can play fine of course in VLC). Guessing the disc is just toast? I do get grey artifacts when skipping around in a player - I assumed this was due to BD implementation in Linux but maybe related...

[Woodstock]

Hash check errors are usually read errors, so the first thing to try is cleaning the disk.

[tostarp]

Hash check errors are usually read errors, so the first thing to try is cleaning the disk.

Thanks! I did try cleaning it with (very) dilute dishsoap, but I having not done it before I was maybe a bit too gentle. Are there any other cleaning recommendations that are good to try? Or should I just give up on the disc?

Unexpectedly, attempting to convert the ISO with Handbrake also failed, although it seems to be for reasons of decryption? Thought I had told MakeMKV to decrypt when backing up the disc...

[dcoke22]

Do you have access to a different drive to try? I often see different results with the same disc in a different drive.

[tostarp]

Do you have access to a different drive to try? I often see different results with the same disc in a different drive.

Only the one BD drive. Seems like it would be cheaper to get a new disc than a second BD drive (realizing you're mentioning it should I have a second of course, thanks!)

[narrativemonk]

FWIW I'm having the same issue:

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The source file '/BDMV/STREAM/00327.m2ts' is corrupt or invalid at offset XXXXXXXXXXX

I've tried cleaning the disk, but same result. Unfortunately I don't have a different drive to try.

[Hybrid8598]

Add one more to the list with the exact same error:

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The source file '/BDMV/STREAM/00327.m2ts' is corrupt or invalid at offset XXXXXXXXXXX

The strange thing is, I was able to extract the entire disc once and ran it through Handbrake without an issue. Now I just want to save a raw copy of the main title and get rid of the rest but I'm unable to extract it from the disc nor the digital copy of the disc I made only a couple of months ago. Both error out on the same source file, which leads me to believe this is a software/key issue and not a disc issue.

Has anyone been able to get around this?

[dcoke22]

Add one more to the list with the exact same error:

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The source file '/BDMV/STREAM/00327.m2ts' is corrupt or invalid at offset XXXXXXXXXXX

The strange thing is, I was able to extract the entire disc once and ran it through Handbrake without an issue. Now I just want to save a raw copy of the main title and get rid of the rest but I'm unable to extract it from the disc nor the digital copy of the disc I made only a couple of months ago. Both error out on the same source file, which leads me to believe this is a software/key issue and not a disc issue.

Has anyone been able to get around this?

What do you mean by 'the digital copy of the disc I made only a couple of months ago'?

[Hybrid8598]

My bad, by "digital copy" I meant that I created a "backup" in MakeMKV of the entire disc. Let me rewind and restate the issue I'm encountering and add some additional information that has come to light.

I can, without encountering any errors, perform a "Backup" of the Spirited Away disc. Handbrake seems to be fine working with this "backup" copy and I can transcode the main title from the backup without issue.

The "Save selected titles" function does not work when attempting to save the main title directly from the disc, nor does it work when attempting to save the main title from the backup copy I made. Both sources result in the following error:

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The source file '/BDMV/STREAM/00327.m2ts' is corrupt or invalid at offset XXXXXXXXXXX

I tried playing 00327.m2ts in VLC and did notice around the 56 second mark a glitch in the video, but VLC is able to continue playing the video without any further issue. Could this be causing the issue with MakeMKV? Why does "Backup" work but not "Save selected titles"?

[dcoke22]

I make decrypted backups of discs with MakeMKV all the time. I then create .mkv files from these backups. I don't think I've had a situation where I've successfully made a backup without errors that has then failed to produce .mkv files.

Do you know if your backup was created without errors?

If you try to make a new decrypted backup, does it complete successfully or get an error?

[Hybrid8598]

I make decrypted backups of discs with MakeMKV all the time. I then create .mkv files from these backups.

Same here.

The logging in the app does not indicate any error, although I just backed up the disc again with debug logging enabled and there were some errors reported in the debug log file (backup still completes successfully). Does it seem odd that three people have reported issues with the same movie & title?


In-app log:

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MakeMKV v1.18.1 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\user/MakeMKV_log.txt
Using LibreDrive mode (v01.0 id=489CDFD6D392)
Backing up disc into folder "C:/Users/user/Videos/backup/SPIRITED_AWAY"
AACS directory not present, assuming unencrypted disc
Content hash table missing, unable to verify integrity of M2TS files.
Backup done

Debug log:

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Debug log started at Thu Jul 03 18:07:31 2025 , written by MakeMKV v1.18.1 win(x64-release)
001005:0000 MakeMKV v1.18.1 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file://C:\Users\user/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
WinCdArb=v1.2.0_tiny win(x64-release)
DEBUG: Code 3 at u%~+41nw7Z$>\(rT@7Hdjpjz:29395310
SDF  v098: PIONEER_BD-RW___BDR-UD04_1.14_DGDL538974WL
DEBUG: Code 3 at u%~+41nw7Z$>\(rT@7Hdjpjz:29395310
SDF  v098: PIONEER_BD-RW___BDR-UD04_1.14_DGDL538974WL
001011:0000 Using LibreDrive mode (v01.0 id=489CDFD6D392)
005072:0000 Backing up disc into folder "file://C:/Users/user/Videos/backup/SPIRITED_AWAY"
003305:0000 AACS directory not present, assuming unencrypted disc
005083:0000 Content hash table missing, unable to verify integrity of M2TS files.
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
001003:0020 DEBUG: Code 3221225532 at u%~+41nw7Z$>\(rT@7Hdjpjz:121262371
001003:0020 DEBUG: Code 3221225532 at Ch]p)5tP.:IK>c#<:213130559
Encountered 17 unclassified errors
error=0xC000003C count=17 name=OS error - {Data Overrun} A data overrun error occurred
005070:0080 Backup done
005081:0104 Backup done.
Application exited at Thu Jul 03 19:16:55 2025

[dcoke22]

AACS directory not present, assuming unencrypted disc
Content hash table missing, unable to verify integrity of M2TS files.

Don't see that very often. I haven't seen others on this forum mention that their Spirited Away (2001) disc is an unencrypted disc. It makes me wonder if the disc is a bootleg?

[Hybrid8598]

I hadn't even considered that, as the disc was part of a very nice box-set that was gifted to me. There isn't anything else about the set that made me question its authenticity but it does indeed seem odd that the disc is unencrypted, now that you mention it.