Cant decrypt 4k UHD

[rubiks1]

Hello
I am trying to decrypt a 4k UDH Spiderman no way home and it keeps throwing an error that it cant decrypt it. Below is the list of errors that are coming up.


Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A30..0020..03F to device 'SG:dev_21:13'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A40..0020..03F to device 'SG:dev_21:13'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A30..0020..07F to device 'SG:dev_21:13'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A40..0020..07F to device 'SG:dev_21:13'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A30..0020..0BF to device 'SG:dev_21:13'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A40..0020..0BF to device 'SG:dev_21:13'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A30..0020..0FF to device 'SG:dev_21:13'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A40..0020..0FF to device
LibreDrive compatible drive is required to open this disc - video can't be decrypted.
Backup failed

[dcoke22]

LibreDrive compatible drive is required to open this disc - video can't be decrypted.

That's the relevant bit from the log. The optical drive has to support LibreDrive to be able to rip UHDs.

Please post the MakeMKV details about your drive. Hopefully the firmware can be flashed to support LibreDrive. There's a well maintained guide for flashing: Ultimate UHD Drives Flashing Guide

[rubiks1]

Thanks for the support. I am new to this so please bear with me. Details from makemkv below

Drive Information
OS device name: /dev/sr4
Manufacturer: HL-DT-ST
Product: BD-RE BP60NB10
Revision: 1.02
Serial number: SIM03P2AG2415
Firmware date: 2121-07-08 15:56
Bus encryption flags: 17
Highest AACS version: 18

LibreDrive Information
Status: Possible (with patched firmware)
Drive platform: MT1959
Harware support: Yes
Firmware support: No
Firmware type: Original (patched version available)
Firmware version: 1.02
DVD all regions: Possible (with patched firmware)
BD raw data read: Possible (with patched firmware)
BD raw metadata read: Possible (with patched firmware)
Unrestricted read speed: Possible (with patched firmware)

No disc inserted

[rubiks1]

I posted the drive info below. Do I need to flash the drive?

Drive Information
OS device name: /dev/sr4
Manufacturer: HL-DT-ST
Product: BD-RE BP60NB10
Revision: 1.02
Serial number: ...
Firmware date: 2121-07-08 15:56
Bus encryption flags: 17
Highest AACS version: 18

[MartyMcNuts]

Thanks for the support. I am new to this so please bear with me. Details from makemkv below

Drive Information
OS device name: /dev/sr4
Manufacturer: HL-DT-ST
Product: BD-RE BP60NB10
Revision: 1.02
Serial number: SIM03P2AG2415
Firmware date: 2121-07-08 15:56
Bus encryption flags: 17
Highest AACS version: 18

LibreDrive Information
Status: Possible (with patched firmware)
Drive platform: MT1959
Harware support: Yes
Firmware support: No
Firmware type: Original (patched version available)
Firmware version: 1.02
DVD all regions: Possible (with patched firmware)
BD raw data read: Possible (with patched firmware)
BD raw metadata read: Possible (with patched firmware)
Unrestricted read speed: Possible (with patched firmware)

No disc inserted

Libredrive must be enabled to be able to read UHD discs, so yes, you must flash it.

I assume your drive has SVC NB12 on the sticker underneath? If so, flash it with BP60NB10 NB12 1.02-MK and you are good to go!