ARIZONA DREAM - FAILED TO OPEN THE DISC

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kenton
Posts: 2
Joined: Mon Jan 20, 2025 10:04 am

ARIZONA DREAM - FAILED TO OPEN THE DISC

#1 Post by kenton » Mon Jan 20, 2025 10:47 am

Hello,
I can't open ARIZONA DREAM UHD: "The volume key is unknown for this disc - video can't be decrypted". I tried to attach the dump file but it's too large. Someone can help me? Thanks :)

Disc Information
Label: ARIZONA_DREAM
Timestamp: 2024-07-10 16:07:03
Protection: AACS2.0/C v77
Data capacity: 85.40 Gb
Disc type: BD-ROM UHD
Number of layers: 3
Bus encryption flags: 80
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Woodstock
Posts: 10973
Joined: Sun Jul 24, 2011 11:21 pm

Re: ARIZONA DREAM - FAILED TO OPEN THE DISC

#2 Post by Woodstock » Mon Jan 20, 2025 1:42 pm

The dump file goes (via email) to svq@makemkv.com , not posted to the forum. Assuming you have access to the server where the results will be posted (not a given for everyone; there is a topic about that), it can usually be ripped within a week.
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MrPenguin
Posts: 1962
Joined: Thu Oct 19, 2023 11:31 pm

Re: ARIZONA DREAM - FAILED TO OPEN THE DISC

#3 Post by MrPenguin » Mon Jan 20, 2025 3:03 pm

kenton wrote: Mon Jan 20, 2025 10:47 am I can't open ARIZONA DREAM UHD: "The volume key is unknown for this disc - video can't be decrypted". I tried to attach the dump file but it's too large.
Some people have uploaded their TGZ dump files to (say) Google Drive or OneDrive, and then posted a link here. But they've still emailed their dumps to svq@makemkv.com first.
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kenton
Posts: 2
Joined: Mon Jan 20, 2025 10:04 am

Re: ARIZONA DREAM - FAILED TO OPEN THE DISC

#4 Post by kenton » Tue Jan 21, 2025 12:13 pm

Ok, thank you for answering. So i have to send this dump file by email and then what happens? Thanks
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MrPenguin
Posts: 1962
Joined: Thu Oct 19, 2023 11:31 pm

Re: ARIZONA DREAM - FAILED TO OPEN THE DISC

#5 Post by MrPenguin » Tue Jan 21, 2025 2:28 pm

kenton wrote: Tue Jan 21, 2025 12:13 pm Ok, thank you for answering. So i have to send this dump file by email and then what happens? Thanks
The Powers That MakeMKV use dumps emailed to svq@makemkv.com to create new "hashed keys", which MakeMKV can use to decrypt your disk. This will take an unknowable amount of time; previous experiences have been from days to weeks, or even months.

Also making your dump file available by other means allows people to add new keys to KEYDB.cfg as well.
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