Does the FAQ help: app.php/help/faq#f0r6
ADDED: wait, that's the FAQ for the forum password, not the product.
You need to contact support@makemkv.com.
Search found 112 matches
- Mon Feb 16, 2026 2:39 pm
- Forum: General MakeMKV discussion
- Topic: License key
- Replies: 4
- Views: 1935
- Sat Feb 14, 2026 1:28 pm
- Forum: General MakeMKV discussion
- Topic: License key
- Replies: 4
- Views: 1935
Re: License key
Mine dates from 2015. At that time the license came from:
"Avangate Customer Service" <customer@avangate.com>
I don't know if they use the same service now.
"Avangate Customer Service" <customer@avangate.com>
I don't know if they use the same service now.
- Sat Jan 24, 2026 2:49 pm
- Forum: DVD discs
- Topic: Question about integrity of DVD ISOs created by MakeMKV
- Replies: 4
- Views: 4767
Re: Question about integrity of DVD ISOs created by MakeMKV
I would presume the copies are fine.
The BUP messages are the same as you see on the original disc. Something screwy with the workflow of the original disc authoring, but not fatal.
The BUP messages are the same as you see on the original disc. Something screwy with the workflow of the original disc authoring, but not fatal.
- Mon Dec 29, 2025 3:14 pm
- Forum: General MakeMKV discussion
- Topic: MKV Toolnix header editor
- Replies: 1
- Views: 3647
Re: MKV Toolnix header editor
You can set the Track Enabled" flag to "no" and the track will no longer be visible (if the player is reading the flags correctly). This does not delete the track and it still takes up space in the file. The only way to delete it physically is to make a new copy with mkvmerge. This is...
- Sun Dec 07, 2025 3:51 pm
- Forum: DVD discs
- Topic: Can you guys try to fix the incorrect aspect ratio issue?
- Replies: 7
- Views: 9274
Re: Can you guys try to fix the incorrect aspect ratio issue?
DVDs are always either 4/3 = 1.33 or 16/9 = 1.78. Other ratios are made by adding black bars to the sides or top and bottom.
You should see very small black bars at the top and bottom of your title. MakeMKV is just copying what is on the disk.
You should see very small black bars at the top and bottom of your title. MakeMKV is just copying what is on the disk.
- Sat Nov 22, 2025 9:52 pm
- Forum: General MakeMKV discussion
- Topic: DVD aspect ratio is 1.85:1 - MakeMKV Outputs 16:9
- Replies: 2
- Views: 2028
Re: DVD aspect ratio is 1.85:1 - MakeMKV Outputs 16:9
DVD can encode 16:9 and 4:3 exactly. Everything else requires putting black bars on the top and bottom or on the sides.
If your video really is 1.85, you should see very small bars on the top and bottom.
Note: Blu-ray does 16:9 only. Everything else will include bars.
-Bill
If your video really is 1.85, you should see very small bars on the top and bottom.
Note: Blu-ray does 16:9 only. Everything else will include bars.
-Bill
- Wed Nov 05, 2025 5:05 pm
- Forum: MKV file processing and playback
- Topic: Convert MKV DTS to AC3
- Replies: 6
- Views: 10511
Re: Convert MKV DTS to AC3
Sorry, I don't use Plex (or anything so sophisticated). I asked Grok, which says: Yes, the Plex Media Server handles PGS (Presentation Graphic Stream) subtitles, which are image-based subtitles commonly found in Blu-ray rips. However, support is not universal across all Plex clients and often requir...
- Tue Nov 04, 2025 6:29 pm
- Forum: MKV file processing and playback
- Topic: Convert MKV DTS to AC3
- Replies: 6
- Views: 10511
Re: Convert MKV DTS to AC3
I do that sort of thing outside of makemkv.
Do you have ffmpeg? It's free.
This will convert the audio and retain the same video and subtitles. First audio and subtitle tracks only, I presume.
Should be pretty fast.
Do you have ffmpeg? It's free.
Code: Select all
ffmpeg -i input.mkv -c:v copy -c:a ac3 -b:a 640k -c:s copy output.mkvShould be pretty fast.
- Sat Sep 20, 2025 9:26 pm
- Forum: Blu-ray discs
- Topic: Disk is forever loading on Linux
- Replies: 3
- Views: 8376
- Tue Aug 26, 2025 5:08 pm
- Forum: MakeMKV for Linux
- Topic: MakeMKV works on Mac, not on linux for same drive, but drive works on Linux?
- Replies: 3
- Views: 11731
Re: MakeMKV works on Mac, not on linux for same drive, but drive works on Linux?
The latest version is currently a problem on linux. You need to install an older version of MakeMKV.
See: viewtopic.php?f=3&t=39036
See: viewtopic.php?f=3&t=39036
- Sun Aug 24, 2025 8:17 pm
- Forum: MakeMKV for Linux
- Topic: Disc is being loaded
- Replies: 6
- Views: 11646
Re: Disc is being loaded
You need to compile the packages. Follow the instructions here: https://forum.makemkv.com/forum/viewtopic.php?f=3&t=224 Instead of the latest makemkv-oss and makemkv-bin files, find the older versions here: https://www.makemkv.com/download/old/ Use gunzip first before using tar to unpack both ar...
- Sat Aug 23, 2025 2:00 pm
- Forum: MakeMKV for Linux
- Topic: Preferred/best base image/distro for makemkv?
- Replies: 1
- Views: 8913
Re: Preferred/best base image/distro for makemkv?
I should be the same on all distros.
Currently we have an issue where the latest 1.18.x release is not working on Linux for some. For now the solution is to install 1.17.7.
See: viewtopic.php?f=3&t=37670
Currently we have an issue where the latest 1.18.x release is not working on Linux for some. For now the solution is to install 1.17.7.
See: viewtopic.php?f=3&t=37670
- Sat Aug 23, 2025 1:57 pm
- Forum: MakeMKV for Linux
- Topic: Disc is being loaded
- Replies: 6
- Views: 11646
Re: Disc is being loaded
Many Linux users (and me) report 1.8.x is not working well. Solution for now is to install 1.17.7.
For discussion see: viewtopic.php?f=3&t=37670
For discussion see: viewtopic.php?f=3&t=37670
- Fri Aug 15, 2025 10:14 pm
- Forum: MakeMKV for Linux
- Topic: External Blu‑ray drive not recognized on Arch Linux with MakeMKV 1.18.x – makemkvcon becomes zombie
- Replies: 2
- Views: 12047
Re: External Blu‑ray drive not recognized on Arch Linux with MakeMKV 1.18.x – makemkvcon becomes zombie
See this thread: viewtopic.php?f=3&t=37670
You have to install an earlier version for now. Works for me on Arch.
You have to install an earlier version for now. Works for me on Arch.
- Thu Aug 14, 2025 12:12 pm
- Forum: General MakeMKV discussion
- Topic: What is the deal with the KEY?
- Replies: 213
- Views: 288671
Re: What is the deal with the KEY?
You can use it on any number of machines at your site. Cross platform.