Close Encounters 4K disc rip - sound drifting out of sync - missing entire sections of movie during playback with PLEX

[geogan]

EDIT - I THINK THIS IS A PLEX ISSUE - PLAYING WRONG VERSION - HAVE BOTH 1080P and 4K versions on server - seems to be mixing up sound from both or something.

I have just tried to watch the Close Encounters of the Third Kind 40th Anniversary Edition 4K which I ripped with v1.16.3 a few days ago.

Watching on NVidia Shield 2017 though PLEX app streaming from a Windows 10 based PLEX media server PC (Version 1.22.3.4392)

There is SEVERE audio issue... sound does not stay in sync with the picture for more than a minute before it drifts off - voices and on screen is off by seconds after only a minute!

I don't know what is going on - never seen it before on any ripped Blu-ray on Shield and I have been ripping my own 1080P Blurays for years.

If I stop the movie and resume, the sound/picture line up again, but it is gone again after less than a minute.

Similarly if I use remote to go back 10 seconds, sound lines up but then gone again very quick.

Movie is unwatchable.

Any ideas?? Could it be this strange DTS XLL format?

EDIT - THERE SEEMS TO BE MORE SERIOUS ISSUE HERE.

I just tried to view the movie on PC using KMPlayer (my usual media player) to see if the sound drifted out of sync there too, or if it was a PLEX/Denon AV amp problem and I suddenly noticed ENTIRE SCENE IN MOVIE WHICH DID NOT PLAY AT ALL WHEN I WATCHED IT ON SHIELD!

It seems that in this 50GB version of movie there is a long extended scene at around 15:00 after the boy runs into forest at night, with Roy trying to get the children to go to crazy golf or Pinoccio movie just before the wife gets the phone call for Roy to go into work (at 17:30)... which was NOT in the version that just played on PLEX/Shield at all.

On PLEX the boy runs into forest and then cuts straight to wife answering phone call.

There are probably more extra missing scenes but i didn't look any further yet.

I don't know what's going on but it looks like some severe "seemless branching" issue maybe?

Is PLEX not able to read or understand what MakeMKV has written to MKV file or is MakeMKV writing something wrong?

I have also posted this on PLEX forum https://forums.plex.tv/t/plex-not-playi ... ers/713326

I hope this is not corruption in MKV movie creation and it means we have to go back and re-rip many movies again, but the fact that a PC media player is able to play the file correctly tells me this may be a PLEX problem!!

[geogan]

Specs of rip:

General
Unique ID : 58712157303117638896332194030032743814 (0x2C2B8CD8EBFE90DE2FA34F6AF25B6D86)
Complete name : \\XXXXX-HTPC\Media 3\Video\MKVs\Bluray\Movie\Individual\Close Encounters of the Third Kind 40th Anniversary Edition\Close Encounters of the Third Kind (1977).mkv
Format : Matroska
Format version : Version 2
File size : 50.7 GiB
Duration : 2 h 17 min
Overall bit rate mode : Variable
Overall bit rate : 52.9 Mb/s
Movie name : Close Encounters of the Third Kind 40th Anniversary Edition
Encoded date : UTC 2021-04-29 11:58:46
Writing application : MakeMKV v1.16.3 win(x64-release)
Writing library : libmakemkv v1.16.3 (1.3.10/1.5.2) win(x64-release)
Cover : Yes
Attachments : cover.jpg

Video
ID : 1
ID in the original source medium : 4113 (0x1011)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 17 min
Bit rate : 49.3 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.248
Stream size : 47.3 GiB (93%)
Language : English
Default : No
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 10000 cd/m2
Maximum Frame-Average Light Level : 791 cd/m2
Original source medium : Blu-ray

Audio #1
ID : 2
ID in the original source medium : 4352 (0x1100)
Format : DTS XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Codec ID : A_DTS
Duration : 2 h 17 min
Bit rate mode : Variable
Bit rate : 1 981 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 16 bits
Compression mode : Lossless
Stream size : 1.90 GiB (4%)
Title : Surround 5.1
Language : English
Default : Yes
Forced : No
Original source medium : Blu-ray

Audio #2
ID : 3
ID in the original source medium : 4352 (0x1100)
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 2 h 17 min
Bit rate mode : Constant
Bit rate : 1 509 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 1.45 GiB (3%)
Title : Surround 5.1
Language : English
Default : No
Forced : No
Original source medium : Blu-ray

Text #1
ID : 4
ID in the original source medium : 4768 (0x12A0)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 15 min
Bit rate : 29.3 kb/s
Count of elements : 2913
Stream size : 28.5 MiB (0%)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray

Text #2
ID : 6
ID in the original source medium : 4769 (0x12A1)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 11 min
Bit rate : 23.2 kb/s
Count of elements : 2153
Stream size : 21.7 MiB (0%)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray

Text #3
ID : 7
ID in the original source medium : 4769 (0x12A1)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 35 min 41 s
Bit rate : 798 b/s
Count of elements : 14
Stream size : 209 KiB (0%)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray

Menu
00:00:00.000 : en:Chapter 01
00:14:41.171 : en:Chapter 02
00:19:57.112 : en:Chapter 03
00:24:07.070 : en:Chapter 04
00:37:22.573 : en:Chapter 05
00:48:38.790 : en:Chapter 06
01:01:18.299 : en:Chapter 07
01:19:32.601 : en:Chapter 08
01:26:26.639 : en:Chapter 09
01:33:59.884 : en:Chapter 10
01:42:35.816 : en:Chapter 11
01:45:42.377 : en:Chapter 12
01:53:43.399 : en:Chapter 13
01:57:49.729 : en:Chapter 14
02:05:52.253 : en:Chapter 15
02:11:32.426 : en:Chapter 16