brand new user with old discs and error

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hedgeyes65
Posts: 5
Joined: Mon Feb 29, 2016 3:37 am

brand new user with old discs and error

#1 Post by hedgeyes65 » Mon Feb 29, 2016 3:54 am

Just bought a new blu ray drive for my 5k retina iMac. (http://www.amazon.com/gp/product/B001TVAU0E)

Connected with USB cable. It reads the disc but gives me an error of "Protection Key Exchange Failure."

I've been reading through these forums and it appears that this error can occur when reading a disc with a higher AACS version than MakeMKV supports. But these are old discs (Wall-E, Cars, and Ironman). The error says highest version is v7. I'm using MakeMKV 1.9.9. So not sure what the issue is. Any ideas on what I should do to troubleshoot? Error message in full below. Thanks.

Code: Select all

MakeMKV v1.9.9 darwin(x86-release) started
Optical drive "BD-RE PIONEER BD-ROM BDC-TD01 0.38d" opened in OS access mode.
Backing up disc into folder "/Users/usern*me/Movies/backup/IRON_MAN_D1"
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..081922CE0282AA70D2A0624C1325B1FC3CD to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..04B740062554DD02C94DB99DB79A7BB18F3 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..092B2398528AFED2DF3C8BAE09B18C547CE to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..052C03D3F9C4AACC243A6EF7FC381B48E1F to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0BF63EB82D4BC91BE71583B338203F02045 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0F4FD6DDE7BCE53543CD8A36E2DA7705119 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..04FD06DD494717DEF5DAAFB23652C82E921 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0413E34E0D53470F3A36FD5D346C9E5ED47 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0477DF4C3741DF61B57078EF7BCAD00265E to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0FC98507F27AF1613DFF154E139877ABEDF to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..091197C97A7BB5FAACABA0F72D1EA2CC989 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0512652CF106D65037ED7BD3ED56EB228E0 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0B98B48751ED92E202AEA149C84973188EC to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..04889E3615D6A5A84E3CD05CB0CFC991D3A to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..05040A987F559AACE5A03106FA445FDE04C to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..08A5D385663D728714ECB27824F7ECEF248 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..078646FF0B754727C3C52CB26A861F17653 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..030CCE849F069B09BF0061EDD2AC6BCC0C5 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0E4783C22F09FD3C7F0F26D902DC7D69B87 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..019854C6BA65392B150F614FC59012B78C5 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0946860160FCA3087666866266BA29AA598 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0C7D932AA8DE61A099D804F68236CD6D673 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0024DFA338D97287B3B6685B63FC134B6D3 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0D4A9C888068A247121CA3109C4F49FAF15 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0D6675A079162006F2020131B058512917E to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..055BE8E509D6294B25775D69E41A9F210C6 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0B5184737742464AF8D68B4F5659EF95FB1 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0E6EC3558F08CDFDAF570915220ABD97002 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..06D306F046A4C9F41E499CC858B45F67E1A to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - AUTHENTICATION FAILURE' occurred while issuing SCSI command A30..00200740100720..0F4CB14F4C606261EE3132EEF623F7A3B11 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'IoKit:IOBDServices:2a41b075f92fd99a:PIONEER BD-ROM BDC-TD01 0.38'
Can't read AACS VID from disc - most likely current AACS host certificate is revoked by your drive
Highest AACS version is v7 , MKB saved as /Users/usern*me/Library/MakeMKV/MKB_v7_IRON_MAN_D1.tgz
The volume key is unknown for this disc - video can't be decrypted
Backup failed
Last edited by hedgeyes65 on Tue Mar 01, 2016 4:23 am, edited 1 time in total.
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Woodstock
Posts: 10312
Joined: Sun Jul 24, 2011 11:21 pm

Re: brand new user with old discs and error

#2 Post by Woodstock » Mon Feb 29, 2016 5:35 am

Wall-E and all three Iron Man BDs are definitely rippable with MakeMKV, unless the drive itself has seen a disk with AACS newer than version 58.

Have you previously tried ripping a disk that was released this year (after 1/12016)?
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hedgeyes65
Posts: 5
Joined: Mon Feb 29, 2016 3:37 am

Re: brand new user with old discs and error

#3 Post by hedgeyes65 » Tue Mar 01, 2016 4:22 am

No. Brand new iMac. Brand new drive. First disc I tried was Wall-E, then Cars, then Ironman.

I am not sure what else to check. I downloaded the libdvdcss2.dylib file and put in my /usr/local/lib folder but I believe that is for DVDs correct?

I tried running MakeMKV as an administrator using "sudo" from terminal.

Nothing seemed to work. Bought the drive from Amazon. Maybe a bad drive?

When I launch MakeMKV under Drive Information it states:

Code: Select all

Manufacturer: PIONEER
Product: BD-ROM BDC-TD01
Revision: 0.38
Firmware details: intf=SAT gen=1007 krnl=ID63 main=ID63 ver=0000
Firmware date: 2008-07-07
Highest AACS version: 7
What else can I try?
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Woodstock
Posts: 10312
Joined: Sun Jul 24, 2011 11:21 pm

Re: brand new user with old discs and error

#4 Post by Woodstock » Tue Mar 01, 2016 5:24 am

MakeMKV requires no additional libraries to rip DVDs and Blurays. In fact, one library that comes with it for the Mac does not normally install itself, because it is only needed in certain circumstances, and the install will let you know if you need it.

The log indicates it is a Pioneer drive, nothing very special except that it MAY have a speed limit built in for ripping, but that would not stop it from doing the AACS exchange.

Someone with direct Mac experience will need to chime in here, because I can't give specific advice on how to make sure MakeMKV's getting full access to the drive. It may be an issue with how the drive presented itself to OS X; I assume you've rebooted the computer at least once since the drive was added, correct?
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hedgeyes65
Posts: 5
Joined: Mon Feb 29, 2016 3:37 am

Re: brand new user with old discs and error

#5 Post by hedgeyes65 » Tue Mar 01, 2016 8:55 pm

Yes I have plugged and unplugged and restarted machine multiple times. Not sure what else to try. If anyone has any Mac experience that would be greatly appreciated. thanks!
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hedgeyes65
Posts: 5
Joined: Mon Feb 29, 2016 3:37 am

Re: brand new user with old discs and error

#6 Post by hedgeyes65 » Thu Mar 10, 2016 4:12 pm

anyone have any thoughts from the Mac perspective of what I can try to do to get this working? Thank you.
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hedgeyes65
Posts: 5
Joined: Mon Feb 29, 2016 3:37 am

Re: brand new user with old discs and error

#7 Post by hedgeyes65 » Sat Mar 19, 2016 12:01 am

nothing? from anyone?
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