Purchased key is not working - Fatal Error occurs

[kjunlady]

I purchased a key today. I run Windows 32-bit OS.
I reinstalled the most current MakeMKV version from the website.
When opening the application, a message pops up:
"This application version is too old. Please download the lastest version at http://makemkv.com/ or enter a registration key to continue using the current version."

I added my new registration key.

Then it says: "Thank you. Reopen the application for the changes to take affect."

When I reopen it, an error message pops up after a few seconds: "Fatal error occurred, program will now exit."

I've uninstalled, reinstalled, and tried multiple times, it still is not working. I'm frustrated because I spent $65 for this new key.
Does anyone have any idea of what's going on?

[Woodstock]

In general, that behavior shows up with the key could not be recorded. Are you running as the admin during the install? Sometimes, Windows and MacOS won't allow a non-admin to update the necessary file, although you can later run it without those privileges.

Windows stores the key in the registry, which requires admin privileges to write to.

[kjunlady]

A message asking to allow changes to the computer came up and I agreed to let it. The key not being recorded can cause the Fatal Error message to pop up and shut the program down?

[Woodstock]

Cannot say, personally. I haven't had that behavior in a LONG time, and I don't know what version of Windows you're running. I can't install it on a computer I'm not an admin on right now, to test it.

[kjunlady]

Disregard. I managed to get it to work. I took the DVD disc out, entered my key again, and it works now.

[im1lostdog]

I didn't purchase a key but it does fatal error (oh and I will pay money is ok , as I figure out how?)

[pilastr]

Thanks for this thread. Both issues affected me. I had to removed the DVD from my drive which got me past one error, but then I also had to update the free beta key. Which expires soon!
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