No audio from DVD rip

[Blondie]

Purchased Kurios Cirque du soleil at the show this week and wished to make a backup.
Running v1.14.5 on Mac 10.11.6 (el capitan).

Have gone back to 2015 on forums and can find no similar problem. Help pls.

[Woodstock]

What are you using to play the MKV?

As a DVD, it should have AC3 as one of the audio tracks, for compatibility.

[Blondie]

What are you using to play the MKV?...

I used VLC but I checked the media info and there definitely was no audio track.

However I'm sorted now, thanks. When I went through the online help, I found a screen shot of the Windows beta. It displayed that titles can be expanded to drill down to select vid, audio & subs - something I'd never noticed before! Feel like such a dope. I'd always used the auto settings without issue.

So I've run it again and got the complete file. Thanks to you and the developers.

[Woodstock]

One thing it might be - what language did it have for the audio?

If you have set a preferred language in Preferences->Language, MakeMKV will not automatically select tracks for any other language.

[Blondie]

One thing it might be - what language did it have for the audio?

If you have set a preferred language in Preferences->Language, MakeMKV will not automatically select tracks for any other language.

I've never fiddled with the default settings, hence they are:
Interface language: Auto
Preferred language: English

{Aside: The Kurios DVD had English and French audio settings, so in theory, it should have selected the audio. The DVD is not a run-of-the-mill so I cannot fault the program. For instance, it has a subtitle option yet when we selected it on the player, it returned an error saying "not permitted". Out of curiosity, I extracted it to take a look, and it was just garbage characters that ran for about 20 minutes. So I've left it out from the encode.}

Good to know that extra info you've provided though; thank you.