At some point of a successful ripping (my first time) I saw the following lines in the log output:
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Saved FW dump file as filename.tgz
Please send the file "filename.tgz" to support@makemkv.com
My drive is nothing special, ASUS BW-16D1HT, the firmware is stock version 3.11.
Tried to search similar topics here but to no avail.