Can't find a USB Buffalo External BR Reader/Burner

[djfnec2005]

Hi,
I have installed the MakeMKV program but it can't find my usb bluray drive. Any thoughts on what I can do to get it to detect? It's a USB Buffalo external player. I can rip the files to my hard drive with anydvd and then convert them with Make MKV but I can't rip them right to MKV. Any help would be appreciated. Thanks

[mike admin]

can you please enable "log debug messages" in preferences, restart the program and post the log here? This will help to troubleshoot the problem.

[djfnec2005]

This is without the drive plugged in. If you need it with the drive plugged in and turned on let me know.

MakeMKV v1.4.8 beta win(x86-release) started
Debug logging enabled, log will be saved as C:\Users\Dave/MakeMKV_log.txt
FAILURE: Code 3221225488 at `O>x,Je3*7/w%s:213130927
FAILURE: Code 3221225488 at `O>x,Je3*7/w%s:213130927
FAILURE: Code 3221225488 at dSxz^+8VEkv' -.':121263061
FAILURE: Code 0 at dSxz^+8VEkv' -.':121262762
FAILURE: Code 0 at 4sa,n4KrKusRVFPXBpq1+:2CTF:29393516
The program can't find any usable optical drives.

[mike admin]

yes please, also try it with the drive. Also, what OS are you using?

[djfnec2005]

No Problem, I will post the new log data with the drive plugged in and turned on when I get home tonight. The OS is Windows Vista Home Premium 64 bit on a HP Pavilion dv7-1285dx laptop, 2.4GHz Intel Core 2 Duo P8600, 6GB 800MHz DDR2, Mobile Intel PM45 Express Chipset, USB 2.0. Let me know what other info you might need.
Thanks

[djfnec2005]

Here is the log data with the drive plugged in and turned on

MakeMKV v1.4.8 beta win(x86-release) started
Debug logging enabled, log will be saved as C:\Users\Dave/MakeMKV_log.txt
FAILURE: Code 3221225488 at `O>x,Je3*7/w%s:213130927
FAILURE: Code 3221225488 at `O>x,Je3*7/w%s:213130927
FAILURE: Code 3221225488 at dSxz^+8VEkv' -.':121263061
FAILURE: Code 0 at dSxz^+8VEkv' -.':121262762
FAILURE: Code 0 at 4sa,n4KrKusRVFPXBpq1+:2CTF:29393516
The program can't find any usable optical drives.

[djfnec2005]

Has anyone used an external usb drive successfully with this software? I'm thinking of possibly getting a different drive to attach to my laptop.