How long to sort a problem?

[Pecker]

On Saturday I emailed the bug log, etc, to the email address at the FAQ.

How long does it usually take to sort out?

Cheers.

Steve W

[setarip_old]

Hi!

There is no fixed answer to your question. Simple problems are usually resolved quickly, while complex problems may take as much as a couple of weeks...

[Pecker]

Many thanks.

Will they e-mail me back if/when it's fixed, or do I just keep trying?

Oh, and what's the success rate?

Cheers.

Steve W