UK Flash Gordon UHD

Please post here for issues related to UHD discs
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jmw929
Posts: 4
Joined: Fri Oct 09, 2020 2:22 pm

UK Flash Gordon UHD

Post by jmw929 »

I am getting this message when trying to access FlashGordon

The volume key is unknown for this disc - video can't be decrypted

First time i have came across this, is there anything i need to do?

Thanks
Woodstock
Posts: 10312
Joined: Sun Jul 24, 2011 11:21 pm

Re: UK Flash Gordon UHD

Post by Woodstock »

The log will have a path to a .tgz file created as part of the attempted rip. That file needs to be emailed to svq@makemkv.com for analysis.

After a few days, try the rip again. MakeMKV downloads volume keys as needed, once they're created by Mike. But he needs that .tgz file to do it.
jmw929
Posts: 4
Joined: Fri Oct 09, 2020 2:22 pm

Re: UK Flash Gordon UHD

Post by jmw929 »

Appreciated that,i have sent it through.
jmw929
Posts: 4
Joined: Fri Oct 09, 2020 2:22 pm

Re: UK Flash Gordon UHD

Post by jmw929 »

Thank you,it's now working!
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