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Re: Concerns about Purchasing
Posted: Sat Aug 02, 2025 10:33 am
by lazers-on-the-moon
wesley456 wrote: Fri Aug 01, 2025 11:34 pm
Gord K wrote: Fri Aug 01, 2025 11:10 pm
lazers-on-the-moon wrote: Fri Aug 01, 2025 10:46 am
I just made my purchase, took about five minutes to get my key, no issues
I have not been so fortunate. I purchased my license key over 5 hours ago through PayPro Global using PayPal and promptly got a confirmation email saying the transaction was complete, but that I had to contact
support@makemkv.com to get my license key, which I immediately did. No response. I subsequently got a separate email receipt from PayPal. I sent a followup email to
support@makemkv.com about an hour ago. Again, no response. Despite you getting yours within 5 minutes, I'm afraid that I'm not so lucky because they're either on vacation (it is August 1st), or they're really busy with people that waited until expiration day to purchase it! I have a LOT of discs I'd like to rip ...
Sounds like we're all in the same boat. I'm guessing they had a set number of keys and they ran out.
Wild, i can confirm that i got two separate emails for the transaction though
Re: Concerns about Purchasing
Posted: Sat Aug 02, 2025 3:09 pm
by Brook421
The same as the previous posters, I successfully purchased my license key 16 hours ago, immediately forwarded the receipt to support requesting the actual key, as directed, and have not had a reply yet.
I understand there's only a small team / one individual behind this product, but this surge in purchases was totally predicatble, so, it's surprising that there's nobody ready to process the key requests.
Re: Concerns about Purchasing
Posted: Sat Aug 02, 2025 3:31 pm
by Reiseleiter
Hi All, I also pulled the trigger today and bought the paid version.
Besides the invoice from PayPro Global I also haven‘t received anything further. However I saw the MakeMKV company is listed in Poland and there is now Holiday season. Also it is the weekend and most companys close Sat. and Sun. in the EU. So I will be waiting to see when the licence code hits my email box. Not the best timing and perhaps they just missed to communicate the annual leave. We will see, I remain positive. You all a nice Weekend guys.
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 12:43 am
by shadow-archetype
ivan@toulousenet.de wrote: Sat Aug 02, 2025 7:34 am
shadow-archetype wrote: Sat Aug 02, 2025 2:49 am
Sounds like it's not a good idea to purchase while the beta key is expired, since it would appear there's a rush for purchases.
I'm interested in hearing about how smoothly it goes once the beta key is back up.
I feel exactly the same way. First, I want to see the beta key, then I'll buy it. Because something could happen and you might never get a key. But that's also why I want to buy the key, because what happens if Mike suddenly loses interest, or God forbid something happens to him, then there are no more keys and the program is dead for all of us.
Here's an interesting question then: Suppose I buy the key, and then, most unfortunately, something happens to Mike.
Is the program good to run forever, or could some verification server go offline at some point and the program becomes unusable?
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 1:33 am
by ak1978
shadow-archetype wrote: Sun Aug 03, 2025 12:43 am
Here's an interesting question then: Suppose I buy the key, and then, most unfortunately, something happens to Mike.
Is the program good to run forever, or could some verification server go offline at some point and the program becomes unusable?
Considering the program checks the expiration date using the system clock of the computer and not a server somewhere, and a permanent key obviously wouldn't have an expiration date, the program will likely keep working for as long as it works with the OS it's on.
But... without updates, eventually, you wouldn't be able to rip future Blu-rays because of outdated encryption keys embedded in the program.
So, the answer is yes and no, the program will run, but it wouldn't support the discs of the future... making it useless.
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 4:08 am
by Jsbulger
I seem to be in the same boat as others here. I bought my key yesterday and still have not received it. I even tried DMing Mike yesterday, but still no word.
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 6:28 am
by AllMorningLong
Same here. I purchased the license yesterday, sent an email to
support@makemkv.com with the PayPro invoice, but still no key.
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 12:16 pm
by Wubandco
Same here. Bought yesterday, same emails as described but no key sent yet. In the email we send is there any particular information we need to give apart from your name?
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 2:50 pm
by forman
Hope Mike's alright.
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 4:09 pm
by illllbehaviour
Looks like even the purchasing link is now down, I'm guessing looking at this thread that its probably a case of waiting for the problems to get sorted out.
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 7:13 pm
by macromark
shadow-archetype wrote: Sat Aug 02, 2025 2:49 am
... I'm interested in hearing about how smoothly it goes once the beta key is back up.
Was going to buy a key just now but after reading this thread, seems like it might make more sense to purchase a key after the beta is restored... just to be sure someone is attending to the licensing.
Re: Concerns about Purchasing
Posted: Sun Aug 03, 2025 11:16 pm
by JohngPR
Like many of you I'm sure, I noticed that the activation key for the beta version wasn't available yet, so I tried an looked into just purchasing a license.
Hopefully, Mike is ok and either the beta key or ability to purchase a key will return soon.
Re: Concerns about Purchasing
Posted: Mon Aug 04, 2025 3:56 pm
by macromark
JohngPR wrote: Sun Aug 03, 2025 11:16 pm
...Hopefully, Mike is ok ...
Agreed! Looks like his last post to the message board was on May 6th... so it's been a while.
Re: Concerns about Purchasing
Posted: Mon Aug 04, 2025 4:33 pm
by Endurance
I made my purchase on Friday 1st of August 2025 via PayProGlobal, received the invoice, contacted support@ as described and am waiting for license key. I am really sure it will arrive, but it seems, that via PayProGlobal there's no automatism as via other payment methods.
I'll wait till the end of the week an will then contact support@ again.
CU Joachim
Re: Concerns about Purchasing
Posted: Tue Aug 05, 2025 12:37 pm
by zoom22
My debit card company called me about a fraud alert on my purchase on Friday. The charge originated from Japan, which I found unusual. I hope Mike Admin is alright and we get our license key. This is a great tool, and I am on hold until then.