MakeMKV cannot see new LG BU40N drive

[morbius]

I just added an LG BU40N to my optical drive collection. It's connected to an Intel NUC running Win10 via a USB-slimline SATA lead. Windows can see the drive, and applications such as dbpoweramp can see discs that are loaded. But makemkv cannot find a useable drive when it opens. Likewise, the SDF flashing tool cannot find a useable drive either.

My "daily driver" is a desktop ASUS in an OWC USB enclosure, and that works fine with makemkv.

Any suggestions as to why makemkv cannot see the drive, when other apps can?

[mike admin]

Any suggestions as to why makemkv cannot see the drive, when other apps can?

1. WinCdArb not installed
2. something else (please send the log file)

[morbius]

Here is a log during start up, failing to find a drive (all is good at the OS level, Windows Device Manager shows a connected HL-DT-ST BD-RE BU40N USB Device)

Code: Select all

Debug log started at Sat Nov 14 16:51:54 2020 , written by MakeMKV v1.15.3 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.15.3 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file://C:\Users\XXXX/MakeMKV_log.txt
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
001003:0020 DEBUG: Code 3221225653 at R@-Dn|Xb3KO[n%:213131939
001003:0020 DEBUG: Code 3221225653 at 6U|+czx4G wB(hAY:121263751
001003:0020 DEBUG: Code 0 at 6U|+czx4G wB(hAY:121263360
001003:0020 DEBUG: Code 0 at l/T-MoNnoyAb\)/\="rPvb,%7:121261681
005042:0000 The program can't find any usable optical drives.
Application exited at Sat Nov 14 16:52:45 2020

[morbius]

And here is a clean start with my ASUS drive, again showing in Windows as a USB optical drive.

Code: Select all

Debug log started at Sat Nov 14 17:06:01 2020 , written by MakeMKV v1.15.3 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.15.3 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file://C:\Users\XXXX/MakeMKV_log.txt
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
DEBUG: Code 3 at !-!"R$A%ucExUN:=,c&[KL| :29395310
SDF  v07c: ASUS_BW-16D1HT_3.10_211901041014_SIK9IG5OK205
Application exited at Sat Nov 14 17:06:06 2020

[SamuriHL]

Out of curiosity, what happens if you start MakeMKV as an administrator with the bu40n?

[morbius]

Running as administrator gives the same result. Could this be the cheap USB cable? If other Windows programs can see the drive, I would have thought that makemkv should at least see it. I have a Vantec enclosure on order, but it might be a couple of weeks away.

[SamuriHL]

It's possible, but, if Windows can see it MakeMKV should be able to, as well. The only thing that comes to mind is if some filters are interfering for some weird reason but I don't know if that's what's happening here.

[morbius]

I've now connected the LG drive to two other Win10 PC's in the house, and in all cases, makemkv hangs when it opens

Capture0.PNG (13.77 KiB) Viewed 17368 times

But in all cases, Windows has a good device connection at the OS level, e.g. from my Intel NUC, all apps apart from makemkv are good (e.g. Foobar2000, dbpoweramp etc).

Capture.PNG (7.89 KiB) Viewed 17368 times

[Billycar11]

Ok the real question is not if windows sees the drive.
It is when you put a disc in does windows see it?

[morbius]

Sure, Foobar plays a CD just fine.

[morbius]

example of the LG drive working perfectly. I haven't found any app apart from makemkv that can't use the drive.

Capture0.PNG (115.79 KiB) Viewed 17331 times

[Billycar11]

But does windows see a Blu-ray
Cd and Blu-ray use different lasers and perhaps a different way to talk to the pc because many usb to sata converters don't fully support optical disc drives and that seems to be whats happing with not being able to flash it and makemkv not seeing it

[morbius]

Sure, loading a bluray works fine. Windows asks me which program I want to use. Here is a shot of Imgburn having read all the details on a bluray disc. In the top right, you can see it's happily talking to the LG 1.04 via USB.

MakeMKV works fine with two ASUS drives I have when they are connected via USB, one in an OWC enclosure, the other via an AGPtek USB/SATA interface, so MakeMKV has no problem with seeing those USB connections, but it will not see the LG.

Capture0.PNG (43.28 KiB) Viewed 17324 times

[Billycar11]

Hmm yeah that's quite strange maybe makemkv has some weird incompatibility with that usb chipset.

Mike has fixed problems like that before on the nforce sata chipsets so it may be fixable but really it's probably better to just buy one from my list that is known to work with flashing so even if makemkv sees the drive you probably won't be able to flash it.
You can hook that drive to to your other cases with a sata to slim sata adapter to test.

[morbius]

Thanks for your thoughts on this. I do have a Vantec enclosure on order but there’s quite a lead time on delivery.

I have not been able to find a SATA to slim SATA adapter, can you recommend one? I found a mini SATA adapter but the plug end was too large for the drive.