Joker failed to open - dump sent

[rbphelan]

Joker 4K retail failed to open. Sending dump now.

[crzyirishman]

Just had the same issue. How does this work? Do I need to send a dump somewhere?

[zltful]

You shouldn't need to send in if it is for the same retail disc set.

If it is for a rental like Red Box or Netflix, then you can.
I don't have the email handy to mail the dump file to but someone should chime in with it soonish.

[wschmitt55]

Same issue for me.

Dumb question: how do I send a dump file?

[rbphelan]

As I've already sent the dump file you shouldn't need to send another. Usually in a day or so (sometimes within hours) Mike will update the key file. Keep trying and eventually it should work. If you need to send a dump file see the hashed keys note pinned at the top of this section. Sometimes there are other versions that will require additional keys. Give it time. The blu-ray worked just fine.

[d00zah]

Same issue for me.

Dumb question: how do I send a dump file?

https://www.makemkv.com/forum/viewtopic ... 12&t=16883

Refer to section 'How do I discover the key for a disc I have?'.

[crzyirishman]

As I've already sent the dump file you shouldn't need to send another. Usually in a day or so (sometimes within hours) Mike will update the key file. Keep trying and eventually it should work. If you need to send a dump file see the hashed keys note pinned at the top of this section. Sometimes there are other versions that will require additional keys. Give it time. The blu-ray worked just fine.

Appreciate it!

[heyriddle]

I just sent the RedBox dump file in case it is different than the retail dump sent in earlier.

[rbphelan]

Retail version is working.

Thanks Mike!!!

[sanman68]

Redbox version is working. Thanks

[palmerwallace]

Anyone having issues with playback right after the title card? Weird that I have no issues playing the file back on a SSD drive, but when I place the MKV rip onto my NAS it stutters throughout the entire exchange with the therapist. Picture and audio both stutter...not like the audio stutter on Black Hawk Down UHD.

[allavallava]

4K retail version still a no go... Anyone have success?

[rbphelan]

4K retail version still a no go... Anyone have success?

It worked for me - purchased at BestBuy. You may have a different key so send in a dump file.

[allavallava]

4K retail version still a no go... Anyone have success?

It worked for me - purchased at BestBuy. You may have a different key so send in a dump file.

Thanks for the heads up. Dump file submitted.

[allavallava]

4K retail version still a no go... Anyone have success?

It worked for me - purchased at BestBuy. You may have a different key so send in a dump file.

Sent my file earlier, and I am good to go! Thanks team!