Failed to open disc

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TrentexTech
Posts: 3
Joined: Mon Jul 01, 2019 11:57 am

Failed to open disc

Post by TrentexTech » Mon Jul 01, 2019 12:05 pm

Makemkv files to open two of my 4K movies, it works perfectly with every DVD and FHD-DB that I have and many other 4K-DB's.
It just failes at Thor Ragnarok and Avangers Infinity war both 4K.

Code: Select all

Debug log started at Mon Jul 01 11:45:36 2019 , written by MakeMKV v1.14.4 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.14.4 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Alexander/MakeMKV_log.txt
SDF  v05c: HL-DT-ST_BD-RE__BH16NS55_1.02_211512111440_KEMI9DJ0617
003007:0000 Using direct disc access mode
SDF  v05c: HL-DT-ST_BD-RE__BH16NS55_1.02_211512111440_KEMI9DJ0617
001011:0000 Using LibreDrive mode (v05 id=067EFCA8EA7E)
DEBUG: Code 2147483648 at %A0\=b]TRP7iUuct:213132974
DEBUG: Code 3 at %A0\=b]TRP7iUuct:29407753
DEBUG: Code 0 at %A0\=b]TRP7iUuct:213133480
003332:0000 Saved AACS dump file as C:\Users\Alexander/.MakeMKV/MKB20_v61_MARVEL'S_THOR-_RAGNAROK_67B5.tgz
003303:0000 The volume key is unknown for this disc - video can't be decrypted
001003:0020 DEBUG: Code 0 at SYpXh>1]9aM.=fv`:29396092
001003:0020 DEBUG: Code 0 at SYpXh>1]9aM.=fv`:29395172
005010:0000 Failed to open disc
Application exited at Mon Jul 01 12:03:43 2019
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Woodstock
Posts: 10316
Joined: Sun Jul 24, 2011 11:21 pm

Re: Failed to open disc

Post by Woodstock » Mon Jul 01, 2019 12:45 pm

003332:0000 Saved AACS dump file as C:\Users\Alexander/.MakeMKV/MKB20_v61_MARVEL'S_THOR-_RAGNAROK_67B5.tgz
Did you send this file to svq@makemkv.com so that the volume key can be generated?
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d00zah
Posts: 1581
Joined: Mon Jun 06, 2016 8:23 pm

Re: Failed to open disc

Post by d00zah » Mon Jul 01, 2019 12:53 pm

003332:0000 Saved AACS dump file as C:\Users\Alexander/.MakeMKV/MKB20_v61_MARVEL'S_THOR-_RAGNAROK_67B5.tgz
003303:0000 The volume key is unknown for this disc - video can't be decrypted

SOP for UHD discs reporting 'The volume key is unknown for this disc - video can't be decrypted' is to email specified dump file to svq@makemkv.com . DO NOT expect a direct response.

Assuming MakeMKV is allowed to 'contact web server for updates' (Preferences > General), the disc should decrypt within a week, typically less. Retry periodically.
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TrentexTech
Posts: 3
Joined: Mon Jul 01, 2019 11:57 am

Re: Failed to open disc

Post by TrentexTech » Mon Jul 01, 2019 1:51 pm

thanks for your replies, I will send them an e-mail and see what happens.
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TrentexTech
Posts: 3
Joined: Mon Jul 01, 2019 11:57 am

Re: Failed to open disc

Post by TrentexTech » Wed Jul 17, 2019 3:43 pm

Tryed to rip Thor Ragnarok again today and it worked.
Thanks for the fix.
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