mkv asking to register again

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aburns
Posts: 2
Joined: Mon Aug 28, 2017 9:43 am

mkv asking to register again

Post by aburns »

I bought a registered copy of mkv last year and it has stopped working and asking me to update my copy as it is to old or to register I am using 10.6 which is the latest version could you advise how to correct the problem.
Woodstock
Posts: 10312
Joined: Sun Jul 24, 2011 11:21 pm

Re: mkv asking to register again

Post by Woodstock »

If you have a registered key already, it SHOULD be remembered across versions. On Windows, it is stored in the registry. On Linux and MacOS, it's stored in your home directory, if I remember correctly.

Find your registration email, and copy/paste the registration key into v1.10.6 and your should be good.
aburns
Posts: 2
Joined: Mon Aug 28, 2017 9:43 am

Re: mkv asking to register again

Post by aburns »

Thank s for your reply my registry was corrupted which explains why it was asking to register again. but I have deleted the e-mail.
Woodstock
Posts: 10312
Joined: Sun Jul 24, 2011 11:21 pm

Re: mkv asking to register again

Post by Woodstock »

If you've deleted the email, then you'll have to send a message to support@makemkv.com with your information (especially the email address you used to register). Mike can then look it up and send your code to you.
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