Crash on title w/ 2 cells

[wolfsong]

I'm ripping a box set of Will & Grace. Each disc has multiple titles but the last title (with an actual episode, some discs have additional content after the last episode) shows 2 chapters or 2 cells in the log. MakeMKV has crashed at the point it attempts to save the file with the error:

Code: Select all

Fatal error occurred, program will now exit.

All the other titles on the disc save without issue and playback fine and this has happened on each disc in the set.

Any ideas?

[Woodstock]

Not a lot to go on.

What version of MakeMKV?
What operating system?
Does your operating system have anything in its logs about the crash?

[wolfsong]

Version 1.10.4
OS Windows 10
I don't know where the logs are saved.

[Woodstock]

Windows has the "Event Viewer", which you can find in the start menu, assuming you have it enabled.

You can access it directly, if you have admin privileges, with this run command:

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%windir%\system32\eventvwr.msc /s

You're looking for events that occurred at the same time as the crash, under "Windows Logs", usually in the Application or System areas.

[wolfsong]

From the Application Log:

Faulting application name: makemkvcon64.exe, version: 0.0.0.0, time stamp: 0x585ff2e9
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000020778536de0
Faulting process id: 0x3d30
Faulting application start time: 0x01d2662ed47bcdc0
Faulting application path: C:\Program Files (x86)\MakeMKV\makemkvcon64.exe
Faulting module path: unknown
Report Id: 0ee59b4c-ca77-4078-aef4-c6757faf4a24
Faulting package full name:
Faulting package-relative application ID:

Nothing appears in the System Log.

[wolfsong]

The same problem occurs if I use IFO or ISO files of the same disc.

[kp3321]

Was there ever any solution to this problem? I am encountering the same issue with Will & Grace. All episodes rip fine except for the last one on each disc that contains 2 cells.