Fatal Error

[LuekG]

I've been using MakeMKV now for a couple of months and in that time I have copied 793 of my Blu-ray and DVD's.
This week I was about to purchase it as my wife said i could have it as a Christmas present, but this week it has started to mess up.

I have quite a few more DVD's and TV shows on Blu-ray to go through and it has now started to come up with a fatal error and close,
even when it has opened the disc and is ready for me to select the streams to copy.



I have even gone so far as to format my computer so that MakeMKV is the ONLY installed program on my PC.

Still no joy.

Does anyone know what is causing it? A Windows update? Anything?

Any help here would be great as thankfully for now I have copied all my 3D Blurays as DVDFab doesn't do mvc mkv's and that is what I now have to use.

Thanks in advance!

[Woodstock]

First question is, are there any entries in the Windows Event Viewer that match up with these crashes?

Which version of MakeMKV are you running?

[nikonman]

I have the same issue all of a sudden after upgrading to 1.10.4 on Win10.

Reinstalled 1.10.3 and same issue. No prior issues with the application countless times.

Its not the content as I am able to use HandBrake successfully. I also tried a disk previously used with MakeMKV.

Very strange.

Content of the error log:

Version=1
EventType=AppHangB1
EventTime=131273714442341917
ReportType=3
Consent=1
UploadTime=131273714462234254
ReportIdentifier=ab381e0a-ccb2-11e6-ad74-1c872ccb393b
IntegratorReportIdentifier=ab381e0b-ccb2-11e6-ad74-1c872ccb393b
WOW64=1
NsAppName=makemkv.exe
AppSessionGuid=00002840-0002-001b-d9bb-2c5cbf60d201
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!makemkv.exe
TargetAppVer=2016//12//25:16:38:55!63048eb!makemkv.exe
BootId=4294967295
Response.BucketId=330c362394056ca630d228ec82b26b9d
Response.BucketTable=5
Response.LegacyBucketId=50
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=makemkv.exe
Sig[1].Name=Application Version
Sig[1].Value=1.10.4.0
Sig[2].Name=Application Timestamp
Sig[2].Value=585ff61f
Sig[3].Name=Hang Signature
Sig[3].Value=a139
Sig[4].Name=Hang Type
Sig[4].Value=134217728
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=a13952e1f693e853c2d75e3304be9e3e
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=9618
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=9618dc281d5ef52dc3fb56e0ec43c1be
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=a139
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=a13952e1f693e853c2d75e3304be9e3e
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=9618
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=9618dc281d5ef52dc3fb56e0ec43c1be
UI[3]=MakeMKV GUI application is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\MakeMKV\makemkv.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\Program Files (x86)\MakeMKV\libmqt.dll
LoadedModule[8]=C:\WINDOWS\System32\sechost.dll
LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[10]=C:\WINDOWS\System32\USER32.dll
LoadedModule[11]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[12]=C:\WINDOWS\System32\win32u.dll
LoadedModule[13]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[17]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[18]=C:\WINDOWS\System32\ole32.dll
LoadedModule[19]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[20]=C:\WINDOWS\System32\combase.dll
LoadedModule[21]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[22]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[23]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[24]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[25]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[26]=C:\WINDOWS\System32\shcore.dll
LoadedModule[27]=C:\WINDOWS\System32\profapi.dll
LoadedModule[28]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[29]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[30]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[33]=C:\WINDOWS\system32\version.dll
LoadedModule[34]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[35]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[36]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[37]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[38]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[39]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[40]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[41]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[42]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[43]=C:\WINDOWS\system32\bcrypt.dll
LoadedModule[44]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[45]=C:\WINDOWS\System32\Comdlg32.dll
LoadedModule[46]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.14393.447_none_5507ded2cb4f7f4c\COMCTL32.dll
LoadedModule[47]=C:\WINDOWS\system32\propsys.dll
LoadedModule[48]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9\comctl32.dll
LoadedModule[49]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[51]=C:\WINDOWS\system32\DUI70.dll
LoadedModule[52]=C:\WINDOWS\system32\DUser.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[54]=C:\Windows\System32\thumbcache.dll
LoadedModule[55]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[56]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\globinputhost.dll
LoadedModule[58]=C:\WINDOWS\System32\StructuredQuery.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[60]=C:\WINDOWS\system32\Windows.Storage.Search.dll
LoadedModule[61]=C:\Windows\System32\ActXPrxy.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[63]=C:\WINDOWS\System32\ntlanman.dll
LoadedModule[64]=C:\WINDOWS\System32\drprov.dll
LoadedModule[65]=C:\WINDOWS\System32\WINSTA.dll
LoadedModule[66]=C:\WINDOWS\System32\davclnt.dll
LoadedModule[67]=C:\WINDOWS\System32\DAVHLPR.dll
LoadedModule[68]=C:\WINDOWS\System32\wkscli.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[70]=C:\WINDOWS\System32\netutils.dll
LoadedModule[71]=C:\Windows\System32\dlnashext.dll
LoadedModule[72]=C:\Windows\System32\PlayToDevice.dll
LoadedModule[73]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[74]=C:\Windows\System32\twinapi.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[77]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[78]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[80]=C:\WINDOWS\System32\NSI.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[82]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[83]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[85]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[86]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[87]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[88]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[89]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[90]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[91]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[92]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
LoadedModule[94]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[95]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[96]=C:\WINDOWS\system32\NetworkExplorer.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=MakeMKV GUI application
AppPath=C:\Program Files (x86)\MakeMKV\makemkv.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=FFFBD0799C6489325B985D642E29DCF0
MetadataHash=-1401912085

[nikonman]

I resolved this issue -

Looks like somehow the latest Windows 10 update(s) re-enabled the PC firewall and it was specifically blocking the makemkv executable.

Additionally, I noticed that various options in MakeMKV's preferences (e.g. custom Java path, default export path, etc.) were populated with garbage ASCII strings (similar to "AAAAAA//adddadsdasd//AAA") - not sure whats up with that.

In any event to resolve it disabled the local Windows FW (I recommend that you make an exclusion and not disable it entirely if you have no other security in place).

I then deleted the entire MakeMKV reg entry under HKCU, rebooted, reinstalled the application, entered my key and reset preferences.

No issues.

[LuekG]

Thanks Mate,

That helped alot!

[Krawk]

Still should not show a "Fatal Error" though IMO.
Yes, each time I have applied a Windows Update Microsoft has seen it upon themselves to turn on things I do not want and then the game beings again!