Alvin And The Chipmunks Road Chip BD+ error

[isuzudave]

I got a BD+ error message pop up on Alvin And The Chipmunks Road Chip. I sent the dump file but I had to delete the .tgz extension from the file name for gmail to send it. Is that OK?

Also, all I sent was the dump file. Should I have included any other information?

[Woodstock]

As long as you noted that the file was a TGZ, Mike shouldn't have any problems with it. Not sure if he needs anything beyond that, but I know he will ask if he does.

[MagicShot]

I got a BD+ error message pop up on Alvin And The Chipmunks Road Chip. I sent the dump file but I had to delete the .tgz extension from the file name for gmail to send it. Is that OK?

Also, all I sent was the dump file. Should I have included any other information?

I am getting this error/popup "BD+ code processed but no FUTs were obtained, errors may follow". When I play the movie it very distorted as well. Is there a fix for this?

[Woodstock]

If you have "Allow contacting web server for updates" turned on in Preferences->General, when Mike posts the SVQ file for this movie, it will start working. He rarely announces that an SVQ file is available; things just start working.

When you receive this error, you should send the dump file to svq@makemkv.com , even if someone else says they already have. Some times, there are multiple versions of the BD+ file, so more examples help the process, from what Mike has said.

[troyBORG]

Just confirming I'm getting the same error...



I tried to rip it anyway and you get issues thoughout the movie MPC:HC Thumbnail

[nick2421]

Still receiving the FUTs errors on this blu ray. I just sent via email the dump file for Alvin and the Chipmunks Road Chip.
Hopefully this will be resolved soon.

UPDATE:
This is now fixed for me. I'm no longer getting the FUTs errors.

[troyBORG]

Just tried again today, and it works!!

[doncarlos978]

I am also receiving an error that the files failed to save. Below is the output, the site won't allow me to upload the .tgz file

MakeMKV v1.9.10 win(x64-release) started
Debug logging enabled, log will be saved as C
Using direct disc access mode
DEBUG: Code 1 at G~JqHF0$#Bs|j* S^:121263130
Loaded content hash table, will verify integrity of M2TS files.
Loaded 140 SVQ file(s)
Processing BD+ code, please be patient - this may take up to few minutes
Processing BD+ code using disc-specific SVQ from C:\Users/.MakeMKV/00000194.svq
DEBUG: Code 0 at }p*neP- w<%,+(r<:121263843
DEBUG: Code 0 at }p*neP- w<%,+(r<:29394275
DEBUG: Code 0 at }p*neP- w<%,+(r<:121272606
DEBUG: Code 0 at }p*neP- w<%,+(r<:121263843
DEBUG: Code 0 at }p*neP- w<%,+(r<:29394275
DEBUG: Code 0 at }p*neP- w<%,+(r<:121272606
Saved BD+ dump file as C:\Users\carlo_000/.MakeMKV/dump_Alvin_and_the_Chipmunks_The_Road_Chip_B71AB8B3D8A582CF_D3.tgz
BD+ code processed, got 1 FUT(s) for 15 clip(s)
Title #00131.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00250.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00251.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00012.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00020.mpls has length of 25 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00800.mpls was added as title #0
File 00801.mpls was added as title #1
File 00349.mpls was added as title #2
File 00350.mpls was added as title #3
Title #00334.mpls has length of 54 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00305.mpls was added as title #4
File 00310.mpls was added as title #5
File 00306.mpls was added as title #6
File 00309.mpls was added as title #7
File 00307.mpls was added as title #8
File 00308.mpls was added as title #9
File 00323.mpls was added as title #10
File 00324.mpls was added as title #11
File 00325.mpls was added as title #12
File 00326.mpls was added as title #13
Title #00340.mpls has length of 33 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00341.mpls has length of 39 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00342.mpls has length of 88 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00343.mpls has length of 65 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00344.mpls has length of 96 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00345.mpls was added as title #14
Title #00273.mpls has length of 54 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title 00850.mpls is equal to title 00800.mpls and was skipped
Title 00851.mpls is equal to title 00801.mpls and was skipped
Title #00600.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00601.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00131.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00123.m2ts has length of 20 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00121.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00200.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00122.m2ts has length of 11 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #01756.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00233.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00151.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00152.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00153.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00154.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00155.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00156.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00158.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00159.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00160.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00197.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00162.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00163.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00164.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00165.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00166.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00167.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00168.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00169.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00170.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00171.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00172.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00173.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00175.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00176.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00179.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00180.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00182.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00183.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00185.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00186.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00187.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00189.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00190.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00188.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00191.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00192.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00193.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00194.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00195.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00196.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00727.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00150.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02223.m2ts has length of 3 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02224.m2ts has length of 3 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02225.m2ts has length of 3 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02271.m2ts has length of 30 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02272.m2ts has length of 36 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02273.m2ts has length of 85 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02274.m2ts has length of 62 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02275.m2ts has length of 93 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 02276.m2ts was added as title #15
Title #02277.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02278.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00021.m2ts has length of 25 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 02197.m2ts was added as title #16
File 02198.m2ts was added as title #17
File 02207.m2ts was added as title #18
Title #02211.m2ts has length of 118 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 02213.m2ts was added as title #19
File 02226.m2ts was added as title #20
Title #02227.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 02228.m2ts was added as title #21
File 02229.m2ts was added as title #22
Title #02230.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 02231.m2ts was added as title #23
Title #02232.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02244.m2ts has length of 60 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02246.m2ts has length of 81 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02248.m2ts has length of 32 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02250.m2ts has length of 78 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02255.m2ts has length of 107 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02256.m2ts has length of 72 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02258.m2ts has length of 108 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02260.m2ts has length of 104 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02262.m2ts has length of 89 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02264.m2ts has length of 62 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 02265.m2ts was added as title #24
File 02266.m2ts was added as title #25
File 02267.m2ts was added as title #26
File 02268.m2ts was added as title #27
Title #02269.m2ts has length of 17 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02270.m2ts has length of 54 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02279.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02280.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #02281.m2ts has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed
Saving 2 titles into directory E:/Video/Alvin_and_the_Chipmunks_The_Road_Chip
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075838464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
DEBUG: Code 3221225628 at 2MVwp'6i?!q.f(gN{R:121262969
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
DEBUG: Code 100864261 at 2MVwp'6i?!q.f(gN{R:121262969
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
DEBUG: Code 0 at Q<#K&"i/;&wS;HZ9xtZK:121263291
DEBUG: Code 0 at L3)hgM(<In66W4UjI/er:121262302
DEBUG: Code 0 at Q<#K&"i/;&wS;HZ9xtZK:213130812
DEBUG: Code 2966718 at Q<#K&"i/;&wS;HZ9xtZK:29393286
DEBUG: Code 0 at .w=8R]__M]/VQ02hySCwU:29398967
DEBUG: Code 0 at Eaa@*:ll[1K3#`ob^U,:213132767
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075838464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075842560'
DEBUG: Code 3221225628 at 2MVwp'6i?!q.f(gN{R:121262969
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
DEBUG: Code 100864261 at 2MVwp'6i?!q.f(gN{R:121262969
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
DEBUG: Code 0 at Q<#K&"i/;&wS;HZ9xtZK:121263291
DEBUG: Code 0 at L3)hgM(<In66W4UjI/er:121262302
DEBUG: Code 0 at Q<#K&"i/;&wS;HZ9xtZK:213130812
DEBUG: Code 2966718 at Q<#K&"i/;&wS;HZ9xtZK:29393286
DEBUG: Code 0 at .w=8R]__M]/VQ02hySCwU:29398967
DEBUG: Code 0 at +9~?:Ib6S@0;>JukV^cB:29403222
DEBUG: Code 0 at .w=8R]__M]/VQ02hySCwU:29398967
DEBUG: Code 0 at .w=8R]__M]/VQ02hySCwU:29398967
DEBUG: Code 0 at N+/'i^f!^b<"(u+EY:213131893
DEBUG: Code 0 at N+/'i^f!^b<"(u+EY:121263406
DEBUG: Code 0 at N+/'i^f!^b<"(u+EY:29393907
DEBUG: Code 0 at .w=8R]__M]/VQ02hySCwU:29398967
LIBMKV_TRACE: Exception: Error while reading input
Failed to save title 0 to file E:/Video/Alvin_and_the_Chipmunks_The_Road_Chip/Alvin_and_the_Chipmunks_The_Road_Chip_t00.mkv
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6128726016'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6128726016'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6128730112'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6128730112'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6128730112'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6128730112'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6128730112'
DEBUG: Code 3221225628 at 2MVwp'6i?!q.f(gN{R:121262969
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6128726016'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6128726016'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6128726016'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6128726016'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6128726016'
DEBUG: Code 100864261 at 2MVwp'6i?!q.f(gN{R:121262969
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6128726016'
DEBUG: Code 0 at Q<#K&"i/;&wS;HZ9xtZK:121263291
DEBUG: Code 0 at L3)hgM(<In66W4UjI/er:121262302
DEBUG: Code 0 at Q<#K&"i/;&wS;HZ9xtZK:213130812
DEBUG: Code 2992542 at Q<#K&"i/;&wS;HZ9xtZK:29393286
DEBUG: Code 0 at .w=8R]__M]/VQ02hySCwU:29398967
DEBUG: Code 0 at .w=8R]__M]/VQ02hySCwU:29398967
DEBUG: Code 0 at .w=8R]__M]/VQ02hySCwU:29398967
LIBMKV_TRACE: Exception: Error while reading input
Failed to save title 1 to file E:/Video/Alvin_and_the_Chipmunks_The_Road_Chip/Alvin_and_the_Chipmunks_The_Road_Chip_t01.mkv
0 titles saved, 2 failed

[Woodstock]

doncarlos978, your issue is different:

Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/02216.m2ts' at offset '6075838464'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom1' at offset '6075838464'

Your system is telling MakeMKV that it can't read parts of the disk. First thing to do is to make sure the disk is clean.

The errors about the device status error could mean that your drive went off-line during the read. Is it an internal or external drive? Laptop computer?

[LATipper]

I'm currently receiving the FUT error on the UK Blu-Ray version of this film. I managed to get the MKV to record although the playback is unwatchable.

I tried to send the dump file to the relevant email address but it was rejected.

Any suggestions?

[Woodstock]

How big is the dump file? Mike's mailbox has accepted up to 20MB emails from me, but some mail services limit you to 10MB, which works out to about a 6.5MB attachment.

If you can't get it through using email, you can also find some place to upload it on the web (there are free services all over the place for that), and send a link to it to svq@makemkv.com, and reference this topic here.

[LATipper]

The dump file was just under 5mb.

I follewed the advice further up this thread by removing the tgz from the file name and the email went through without any failed to deliver messages.