Lost key due to computer reset.

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ZMan2k2
Posts: 4
Joined: Thu Feb 04, 2016 1:18 pm

Lost key due to computer reset.

#1 Post by ZMan2k2 » Thu Feb 04, 2016 1:23 pm

Hi all.

Question. I had to reset my comp because of a virus, and I don't have a copy of my activation key. Do I have to buy a new one, or is there another way to get my old key.

Woodstock
Posts: 10327
Joined: Sun Jul 24, 2011 11:21 pm

Re: Lost key due to computer reset.

#2 Post by Woodstock » Thu Feb 04, 2016 3:07 pm

Send an email to support@makemkv.com and Mike can take care of getting your key for you. It's quickest if you use the same email address as was used for the registration.

Also, check your emails for a message from "avangate.com", since that's who would have sent the key originally.

ZMan2k2
Posts: 4
Joined: Thu Feb 04, 2016 1:18 pm

Re: Lost key due to computer reset.

#3 Post by ZMan2k2 » Thu Feb 04, 2016 3:46 pm

Thanks. Will do. I've checked my emails, and couldn't come up with anything, but I changed internet providers, so I don't remember which email I had it sent to. I'll include all that in the email.

Much appreciated.

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