MakeMKV 1.9.5?

[Tapioka]

Hi,

I apologize in advance if this type of question ("omg, new version please!!") is not welcome on this forum, you may punish me and lock this then.

Is there any ETA on a new version of MakeMKV that supports AACS 55 (or beyond)? I have this Foxcatcher BD here that uses 55 and I made the mistake of simply feeding it to MakeMKV (which goes up to v54 in 1.9.4) without checking the version first. Now I keep getting that COPY PROTECTION KEY EXCHANGE FAILURE error message on all my BDs. I know this probably can't be fixed until a new MakeMKV version arrives.

Please don't mistake this as a "pressure thread", I don't want to push Mike (if it takes till 2017 - so be it ), I'm simply asking for information - if there is any to share.

Thanks!

[Woodstock]

Hopefully, MakeMKV generated a file for you to send in... There should have been a link in the log saying "click here to report", and, in your data directory (Preferences->General->MakeMKV data directory) there should be a file with "MKB_v55" as part of its name.

Either click on the link or send the file to svq@makemkv.com so that Mike can deal with it.

[Tapioka]

Thanks for your reply!

There is a MKB_v55_FOXCATCHER.tgz file. I'll forward it to Mike then and cross my fingers .

[Sideshow]

Hi all

I've just installed Version 1.9.5.

It starts, freezes immediatly and then it crashs after a few seconds...

I use win 8.1 pro. v.1.9.4 worked fine.

KR

[Woodstock]

When you installed the new version, did you complete the removal of the old version BEFORE you clicked continue on the new version? Unfortunately, the installer will try to install the new version before the old is purged, if you don't pay attention to what is going on. You can end up with mixed versions, or files missing.

Try doing the install again, only make sure the uninstall completes first.

[Sideshow]

Hi Woodstock

Thanks for your answer.

The MakeMKV installer asked me to uninstall first, what I did.
After that I uninstalled 1.9.5 from Windows programs uninstall.
Nothing helped so far.

[Woodstock]

Please check the Event Viewer to see if there are any messages that match when it failed. Please post the text of any here, so that Mike can see them.

It's entirely possible that whatever was done to fix Win10 broke something for Win8.1... Seems to work fine on Win7, but each version has its quircks.

[stofftier]

Hi Woodstock,

I have the same problems, but I'm on Win7 (x64) Home Premium.
I start 1.9.5 and it immediately freezes and crashes.

I can see that it recognizes itself as MakeMKV win(x64-release)-Version, shortly before it freezes. But it installs itself in (x86).

I tried several installs. Always with an clean uninstall before. Tried also different languages (german and english), compatibility, administrator.
It always crashes.

The Windows event monitor shows several Errors, saying makemkvcon64.exe (and MakeMKV.exe only once or twice) crashed.

makemkvcon64.exe
0.0.0.0
55b55755
ntdll.dll
6.1.7601.18798
5507b864
80000003
000000000004e128
eac
01d0caf9543fedb9
C:\Program Files (x86)\MakeMKV\makemkvcon64.exe
C:\Windows\SYSTEM32\ntdll.dll
93a7388d-36ec-11e5-a028-005056c00008


Hope this helps.
S

[Sideshow]

Here is the application error (sorry in german):

Protokollname: Application
Quelle: Application Error
Datum: 30.07.2015 21:23:15
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: PC
Beschreibung:
Name der fehlerhaften Anwendung: makemkvcon64.exe, Version: 0.0.0.0, Zeitstempel: 0x55b55755
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.3.9600.17736, Zeitstempel: 0x550f4336
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000091718
ID des fehlerhaften Prozesses: 0x970
Startzeit der fehlerhaften Anwendung: 0x01d0cafd2dfe1d3b
Pfad der fehlerhaften Anwendung: c:\Program Files (x86)\MakeMKV\makemkvcon64.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: 6c7550f2-36f0-11e5-82bb-54a050d653a8
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-30T19:23:15.000000000Z" />
<EventRecordID>18488</EventRecordID>
<Channel>Application</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data>makemkvcon64.exe</Data>
<Data>0.0.0.0</Data>
<Data>55b55755</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.17736</Data>
<Data>550f4336</Data>
<Data>c0000005</Data>
<Data>0000000000091718</Data>
<Data>970</Data>
<Data>01d0cafd2dfe1d3b</Data>
<Data>c:\Program Files (x86)\MakeMKV\makemkvcon64.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>6c7550f2-36f0-11e5-82bb-54a050d653a8</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[jriddle]

My system Win 7 (x64) "Locked-up" half way through direct access decoding of ex Machina.

Just to add information: I uninstalled version 1.94 through the control panel as I always do and applied a fresh install of 1.95 and it "Locked-up" on the first disk I tried to decode. I removed 1.95 completely and reinstalled 1.94 and it decoded the movie just fine.

Thanks for the great software and continued effort to improve.

John

[fleksta]

I'm in the same boat, running Windows 7 Pro 64-bit. Uninstall 1.9.4 for a clean installation of 1.9.5, launches and immediately pops up a "makemkvcon64.exe has stopped working" error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: makemkvcon64.exe
Application Version: 0.0.0.0
Application Timestamp: 55b55755
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18869
Fault Module Timestamp: 556366f2
Exception Code: c0000005
Exception Offset: 000000000004e108
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 3a9b
Additional Information 2: 3a9bd2f3680d96275b17b25fa5124f79
Additional Information 3: 7249
Additional Information 4: 724993b4844351df2dca2bf679502e82

Hi all

I've just installed Version 1.9.5.

It starts, freezes immediatly and then it crashs after a few seconds...

I use win 8.1 pro. v.1.9.4 worked fine.

KR

[mike admin]

This is a MakeMKV incompatibility to a (yet unknown) some sort of antivirus/virus/process monitor software. Affrects only x64 windows. If you can think of any system software you have installed, please try disabling it and see if it helps. If you have none, check your system for viruses. If you find out what it is, please post here. Regardless, this will be fixed in the next version.

Another workaround is to force MakeMKV to run in 32-bit mode. Open command prompt and launch MakeMKV as follows:

Code: Select all

set APROXY_FORCE_32BIT=1
C:\Program Files(X86)\makemkv.exe

Change the program path according to your installation. Alternatively create a cmd file or set the environment variable in system preferences.

[Sideshow]

Hi Mike

Many thanks for your answer!

First of all in 32-bit mode v1.9.5 works!
The problem in 64-bit mode could be caused by the Bitdefender AVR.

I will update my system anyway now to win 10 and try again afterwards MakeMKV in 64-bit mode.

KR
Side

[fleksta]

I am also running Bitdefender; MakeMKV 1.9.5 works normally when "on access scanning" is disabled.

Thanks for the tip!

Hi Mike

Many thanks for your answer!

First of all in 32-bit mode v1.9.5 works!
The problem in 64-bit mode could be caused by the Bitdefender AVR.

I will update my system anyway now to win 10 and try again afterwards MakeMKV in 64-bit mode.

KR
Side

[jriddle]

My system Win 7 (x64) "Locked-up" half way through direct access decoding of ex Machina.

Just to add information: I uninstalled version 1.94 through the control panel as I always do and applied a fresh install of 1.95 and it "Locked-up" on the first disk I tried to decode. I removed 1.95 completely and reinstalled 1.94 and it decoded the movie just fine.

Thanks for the great software and continued effort to improve.

John

I'm running AVG Free Edition as my antivirus software if that information helps. My started fine it just "froze" my computer half through decoding.

John