Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR'

[ThePie]

Was trying to copy a blu-ray disk. My hardware specs are below. Went threw and tried copying it twice, once as admin once as normal user. Decrypt files was unchecked both times. Let me know if you need any other information.

Code: Select all

Drive Information
OS device name: \Device\CdRom0
Current profile: BD-ROM
Manufacturer: MATSHITA
Product: BD-MLT UJ260AF
Revision: 1.00
Serial number: WQ30 007781
Bus encryption flags: 1B
Highest AACS version: 25

Disc Information
Label: GAMEOFTHRONES_D1
Timestamp: 2011-11-22 11:22:04
Data capacity: 43.95 Gb
Disc type: BD-ROM
Number of layers: 2
Channel bit length: 74,5 nm (25.0 GB max. per layer)

Code: Select all

MakeMKV v1.9.2 win(x64-release) started
The new version 1.9.3 is available for download at http://www.makemkv.com/download/
Backing up disc into folder "C:\Users\Owner\Desktop\D1"
Loaded content hash table, will verify integrity of M2TS files.
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '11770658816'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '11770658816'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '11770658816'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '11770658816'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '11770658816'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '11770658816'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '11770658816'
Error 'Scsi error - HARDWARE ERROR:TRACK FOLLOWING ERROR' occurred while reading 'BD-RE MATSHITA BD-MLT UJ260AF 1.00' at offset '11770658816'
Backup failed

[Woodstock]

This means that the drive can't read the track where the disk tells it to go. This can be a problem in the disk itself, but can also be caused a hardware problem, such as the head not being able to move freely.