Can't process ripped MKV (video not recognized)

[Andreas]

After ripping about 70 blu ray discs I have problems with King of Queens (season 2 and 3).

I have ripped my discs with MakeMKV and it worked really well. In the case of King of Queens I am creating separate MKVs for each episode.

The MKVs won't play with VLC (audio works but no video - it throws a message that it does not support the video format "undf").

When scanning the MKV with Handbrake it reports: [17:15:43] scan: could not get a decoded picture


I also tried to use AnyDVD instead and process the ISO with TSMuxer (to create a TS file). Also no luck with Handbrake in the end.

How can I solve this? Can somebody please point me to the right direction.

Thanks in advance
Andreas

[jjfranzen]

I'm getting the same problem when ripping Torchwood Season 1 episodes from BR. At first I had thought it might have been something to do with it being a Brit show, but seeing this I guess it's a bug. I'll be happy to provide any debug logs or what not you guys might need to help track this one down.

J^2

[ddirt80]

I am having the same issue. I think it is from the update perhaps? I have ripped 3 BR titles tonight from my collection---all said that they were saved correctly, but will not be used as a 'source' file within Handbrake. I have never had this problem before with any of the 25+ BRs I have ripped so far. Thanks for any input.

[themonkey]

And here too, I'm having the same problem. Interestingly though, this is what i've noticed.

1. I ripped "Eagle Eye". It found 6 titles; the main feature, with a size of 29.27GB, and a bunch of extras. Titles 2, 4 and 5 open in handbrake without a problem every time, with file sizes of 842MB, 1.19GB and 989MB respectively.
2. I was able to open Eagle Eye ONCE in Handbrake; and never again. I didn't rip it; I was getting some settings ready, when I needed to restart the machine to install some apple software update that was unrelated. When I came back, handbrake would not budge.
3. I was using MakeMKV version 1.4 something. I have since upgraded to 1.5.0, and am about to try with another disc.
4. Some blu rays work, and others do not.

[Andreas]

I have just retried with makemkv 1.5.1

Still no luck.

Does anybody else have an idea? Maybe somebody from the development team would like to analyze this?

[mike admin]

Please use mediainfo to confirm what kind of codec your output has. The VC-1 codec is very problematic but the "snapshot" version of HB should handle it fine.

[themonkey]

I am still having the same problem, and i'm posting below related information. So far, every single Blu-Ray I have ripped comes up with the exact same problem, "Invalid source found" in handbrake.

I have tried Eagle Eye, Juno, Sweeney Todd, and Final Fantasy.
I am using MakeMKV 1.5.0Beta.
I am using Handbrake Snapshot version, svn3154 x86_64 (2010030701)
I am using an external USB2 LG Blu Ray HDDVD combo drive.

Below is the mediainfo analysis of the output file:

General
Complete name : /Users/OSXUSER/Movies/JUNO_F1/title00.mkv
Format : Matroska
File size : 25.2 GiB
Duration : 1h 36mn
Overall bit rate : 37.6 Mbps
Encoded date : UTC 2010-03-17 15:16:18
Writing application : MakeMKV v1.5.0 beta darwin(x86-release)
Writing library : libmakemkv v1.5.0 beta (0.7.7/0.8.1) darwin(x86-release)

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Muxing mode : Container profile=Unknown@4.1
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 35mn
Bit rate : 32.7 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Resolution : 8 bits
Colorimetry : 4:2:0
Scan type : Progressive
Bits/(Pixel*Frame) : 0.657
Stream size : 21.9 GiB (87%)

Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1h 36mn
Bit rate mode : Constant
Bit rate : 754 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Resolution : 24 bits
Stream size : 519 MiB (2%)
Title : 3/2+1
Language : German

Audio #2
ID : 3
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1h 36mn
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Resolution : 24 bits
Stream size : 1.01 GiB (4%)
Title : 3/2+1
Language : English

Audio #3
ID : 4
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1h 36mn
Bit rate mode : Constant
Bit rate : 754 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Resolution : 24 bits
Stream size : 519 MiB (2%)
Title : 3/2+1
Language : Italian

Audio #4
ID : 5
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1h 36mn
Bit rate mode : Constant
Bit rate : 754 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Resolution : 24 bits
Stream size : 519 MiB (2%)
Title : 3/2+1
Language : Spanish

Audio #5
ID : 6
Format : AC-3
Format/Info : Audio Coding 3
Codec ID : A_AC3
Duration : 1h 36mn
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Stream size : 308 MiB (1%)
Title : 3/2+1
Language : English

Text #1
ID : 7
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : English

Text #2
ID : 9
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Italian

Text #3
ID : 11
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : German

Text #4
ID : 13
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Italian

Text #5
ID : 15
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : German

Text #6
ID : 17
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Spanish

Text #7
ID : 19
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Spanish

Text #8
ID : 21
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Danish

Text #9
ID : 23
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Finnish

Text #10
ID : 25
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Norwegian

Text #11
ID : 27
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Swedish

Text #12
ID : 29
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Greek

Text #13
ID : 31
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Hebrew

Text #14
ID : 33
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : English

Text #15
ID : 35
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : German

Text #16
ID : 37
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Italian

Text #17
ID : 39
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Spanish

Text #18
ID : 41
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Danish

Text #19
ID : 43
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Finnish

Text #20
ID : 45
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Norwegian

Text #21
ID : 47
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Swedish

Menu
00:00:00.000 : en:Chapter 00
00:04:09.749 : en:Chapter 01
00:06:56.999 : en:Chapter 02
00:09:07.463 : en:Chapter 03
00:11:45.871 : en:Chapter 04
00:14:06.095 : en:Chapter 05
00:16:35.828 : en:Chapter 06
00:19:25.539 : en:Chapter 07
00:22:50.494 : en:Chapter 08
00:27:00.994 : en:Chapter 09
00:32:30.907 : en:Chapter 10
00:37:33.626 : en:Chapter 11
00:41:28.777 : en:Chapter 12
00:47:16.041 : en:Chapter 13
00:49:52.823 : en:Chapter 14
00:51:52.359 : en:Chapter 15
00:54:52.414 : en:Chapter 16
00:56:27.634 : en:Chapter 17
00:59:45.498 : en:Chapter 18
01:05:42.605 : en:Chapter 19
01:10:34.480 : en:Chapter 20
01:13:30.155 : en:Chapter 21
01:17:06.038 : en:Chapter 22
01:20:40.085 : en:Chapter 23
01:23:42.934 : en:Chapter 24
01:26:17.547 : en:Chapter 25
01:29:23.900 : en:Chapter 26
01:32:19.534 : en:Chapter 27

[mike admin]

I am still having the same problem, and i'm posting below related information. So far, every single Blu-Ray I have ripped comes up with the exact same problem, "Invalid source found" in handbrake.

That should be frustrating. Can I please ask you to do a test: please process this disc again two times, and create two MKVs - in first leave only video track, unselect all audio and subtitles tracks, and in second keep all audio but unselect all subtitles. Be sure to unselect all "forced" subtitles. Please let me know if either file will be recognized by HB. I apologize for asking to perform a lenghty task.

Snapshot HB should work with MKVs.

[themonkey]

No problem.

I'm currently ripping a video only version; no audio, no subtitle, no forced subtitle.

Next I will rip a Video and Audio only, no subtitle, no forced subtitle.

I will report my findings.

[themonkey]

Success!

It appears that the files output without subtitles are successfully added into Handbrake.

So, if I were able to somehow remove the subtitle tracks from the previously ripped titles, these will be importable through Handbrake too?

[mike admin]

Success!

It appears that the files output without subtitles are successfully added into Handbrake.

So, if I were able to somehow remove the subtitle tracks from the previously ripped titles, these will be importable through Handbrake too?

Yes. You can use mkvtoolnix to extract and remove subtitles and you can use suprip to convert Blu-ray PGS subtitles to SRT text subtitles, that are recognized by HB.

[t11chb]

Success!, i ripped direct from disc using MakeMKV, then encoded using ReduxEncoder, works a treat