app is hanging during save process

[coldhammer]

I am having an issue with a few BD movies. some of them are the original and some have been recompressed using BD rebuilder. In both cases makeMKV seems to hang at the end of the file saving cycle. the time remaining = 0, no more data is being shown as writing to the hard drive and no further progress is showing on the progress bars. I have noted that the makemkvconv process and the gui process are both still running but the conv process is showing 50% cpu usage. Also note that when i kill the conv process i see a dialog box flash on the screen as if the "done" box that comes up at the end had tried to initialize but never displayed until the process was terminated.

this behavior occurs on two different machines. one xp one vista. i have tried writing to both internal and external hard drives. both machines are running makemkv 1.5. makeMKV has worked on a number of straight BD rips as well as BD Rebuilder rips. The issue seems isolated to a handful of movies. The movies in question can be played via BD software player as well. However the resulting mkv file from makemkv can not be played.

any help would be greatly appreciated.

[setarip_old]

Hi!

Regarding only the specific problematic MKVs - Do the original, purchased BluRay discs play properly on the same system(s) that you've tried playing the problematic MKVs on?

[coldhammer]

yes

[setarip_old]

Try the just released v.1.5.1b...

[mike admin]

Please enable "log debug messages" in preferences, restart the program, redo the disc and see if any DEBUG messages would show up. In this case please send produced log file to support@makemkv.com .

[coldhammer]

tried the new version. still the same behavior. I have sent you the debug log.

[mike admin]

tried the new version. still the same behavior. I have sent you the debug log.

The error in this one shows that data is corrupted. On that particular movie studios released a major BD+ update and because you're opening already decrypted files my guess is that BD+ was removed incorrectly by the program you used to remove it. I can assure you that MakeMKV can handle original BD disk of that movie.

[coldhammer]

so just for gigles and grins i demuxed the bd rebuilder file and remuxed it using mkvmerge. the resulting file played fine. To recap: the resulting rip with anydvd will play in powerdvd. The rip converted with BD Rebuilder plays correctly. Demuxing the BD rebuilder files and remuxing as an mkv with mkvmerge plays correctly. The only app having any issues is makeMkv. Based on this it would appear that the issue lies within makeMKV.

[mata7]

i register just to let you guys know that im having the same problem, i demuxed the bd HdBrStreamExtractor and remuxed it using mkvmerge and file play fine, Demuxing the BD using tsmuxer and remuxed it using mkvmerge again and file play fine, only makemkv give me this problem

also trying to make a mkv of toy story i get this error, this happen Evey one of 6 movies

Debug log started at Wed Mar 17 19:17:57 2010 , written by MakeMKV v1.5.1 beta win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.5.1 beta win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\HT/MakeMKV_log.txt
003007:0000 Using direct disc access mode
003305:0000 AACS directory not present, assuming unencrypted disc
005050:0000 Evaluation version, 30 day(s) out of 30 remaining
003307:0000 File 00000.mpls was added as title #0
005011:0000 Operation sucessfully completed
005014:0000 Saving 1 titles into directory L:/Season4
001003:0020 DEBUG: Code 585494496 at BnaBi\\W8+ia&(<?;yu:213131180
001003:0020 DEBUG: Code 174 at BnaBi\\W8+ia&(<?;yu:121262992
001003:0020 DEBUG: Code 0 at 8sgo09M1>^DMMLMUh)gVn:121264993
001003:0020 DEBUG: Code 0 at 8sgo09M1>^DMMLMUh)gVn:121264993
001002:0020 LIBMKV_TRACE: Exception: Error while reading input
005003:0000 Failed to save title 0 to file L:/Season4/title00.mkv
005004:0000 0 titles saved, 1 failed
005037:0204 Copy complete. 0 titles saved, 1 failed.

[mike admin]

i register just to let you guys know that im having the same problem, i demuxed the bd HdBrStreamExtractor and remuxed it using mkvmerge and file play fine, Demuxing the BD using tsmuxer and remuxed it using mkvmerge again and file play fine, only makemkv give me this problem

Thank you for reporting. Your problem is completely different, and you are the first to report it. In your case MakeMKV fails to process subtitle stream, try de-selecting all subtitles on this discs until the error gets corrected.

[mike admin]

so just for gigles and grins i demuxed the bd rebuilder file and remuxed it using mkvmerge. the resulting file played fine. To recap: the resulting rip with anydvd will play in powerdvd. The rip converted with BD Rebuilder plays correctly. Demuxing the BD rebuilder files and remuxing as an mkv with mkvmerge plays correctly. The only app having any issues is makeMkv. Based on this it would appear that the issue lies within makeMKV.

That particular rip of yours is corrupted, that's a fact. Log doesn't show what particular streams are corrupted. MakeMKV transcodes M2TS to MKV, and for that it parses input stream to a great level of detail. Players tend to ignore small corruptions, at worst you will get a video glitch or audio click. MakeMKV on the other hand either creates a perfect copy or errors out. So you are correct, MakeMKV can't handle broken blu-ray rips with corrupted data even if corruption is small and is at the end of file.

[coldhammer]

so the log provides no indication of where to try and hunt down the issue? i have 5 movies now that have issues.

[mata7]

i register just to let you guys know that im having the same problem, i demuxed the bd HdBrStreamExtractor and remuxed it using mkvmerge and file play fine, Demuxing the BD using tsmuxer and remuxed it using mkvmerge again and file play fine, only makemkv give me this problem

Thank you for reporting. Your problem is completely different, and you are the first to report it. In your case MakeMKV fails to process subtitle stream, try de-selecting all subtitles on this discs until the error gets corrected.

when i de-selecting all subtitles makemkv crash, here is the info

[mata7]

here one more of the same problem

005011:0000 Operation sucessfully completed
005014:0000 Saving 1 titles into directory J:/Video/World's_Greatest_Dad
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
001003:0020 DEBUG: Code 1829153312 at BnaBi\\W8+ia&(<?;yu:213131180
001003:0020 DEBUG: Code 178 at BnaBi\\W8+ia&(<?;yu:121262992
001003:0020 DEBUG: Code 0 at 8sgo09M1>^DMMLMUh)gVn:121264993
001003:0020 DEBUG: Code 0 at 8sgo09M1>^DMMLMUh)gVn:121264993
001002:0020 LIBMKV_TRACE: Exception: Error while reading input
005003:0000 Failed to save title 0 to file J:/Video/World's_Greatest_Dad/title00.mkv
005004:0000 0 titles saved, 1 failed
005037:0204 Copy complete. 0 titles saved, 1 failed.
Application exited at Thu Mar 18 16:32:21 2010

[mike admin]

so the log provides no indication of where to try and hunt down the issue? i have 5 movies now that have issues.

Do you have a log for any physical disc? You would need to process original discs that you are supposed to have . Please try the latest 1.5.2 version and if it fails on physical disc, post the log here send to support@makemkv.com .