Backup of "Bears" and "The Rover" both hang

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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Backup of "Bears" and "The Rover" both hang

Post by johng » Tue Sep 23, 2014 11:54 pm

I just downloaded MakeMKV and have tried to make a backup of 2 bluray disks and both of them hang during the backup. Any help debugging why would be appreciated. Both are new releases.

johng
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Woodstock
Posts: 10327
Joined: Sun Jul 24, 2011 11:21 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by Woodstock » Wed Sep 24, 2014 12:17 am

First level debugging help - Activate debug logging!

My signature has a link to the FAQ on doing so.
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Wed Sep 24, 2014 1:00 am

OK. I don't have the "Bears" disc anymore, but will have "The Rover" for a few days. I enabled logging and am re-running it now. The movie was just released today, so it's a brand new disc from Netflix, so it shouldn't be any physical issue with the disc. Also in both cases I believe MakeMKV hung up while copying the main .m2ts file, and by hung up it doesn't hang the computer the copying file progression bars stop advancing and the time remaining just keeps increasing until I hit abort.

johng
Woodstock wrote:First level debugging help - Activate debug logging!

My signature has a link to the FAQ on doing so.
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Wed Sep 24, 2014 1:18 am

OK here is the log file. I have an SATA drive so not sure why it would say I need a faster drive???

johng

Debug log started at Wed Sep 24 00:55:00 2014 , written by MakeMKV v1.8.13 win(x86-release)
Using 523392KB for read cache.
001005:0000 MakeMKV v1.8.13 win(x86-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Documents and Settings\jgiguere/MakeMKV_log.txt
005072:0000 Backing up disc into folder "F:/Video/backup/THE_ROVER"
005050:0000 Evaluation version, 27 day(s) out of 30 remaining
DAFD=PAAAADAAAAEABDQkEFwECAQ==
DCE=M3NT8Lbgr+JAH0PVughzKrcdIOM9tRKNsnoGHKpoGIDevmgpn6XnBaYGKaRkfhYxN2FzLU9rg/digI4TxK1kc8Hf4Zw+JZITIjygHRig+560uh0pJo0/Kds7FZSgWn/Sw1Ge/EagIEwYeEcRiHmc0K7wuSOG8oI8lQ==
DCE=FjbRh0AfzDU+ZxeX8U1lnmpXAUHXKMdkeb/Xxtza0H1x75E9Xz/muMFoXkhjSdKgy6OqrOxpwHSAS21dvZGGHpUxDhtgbG5UBTd7ZYiNf2RTXhnjHEWO+MxKCi6Nth/PqJzYt/U/xtaW9XdPJ/INWeiytRZQtXEyuw==
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
001003:0020 DEBUG: Code 0 at \W)|r7Jh=39SUh<FYtt:213134469
001003:0020 DEBUG: Code 0 at ]Yx9|94aa!V~vae-_;@x:121265108
005069:0080 Backup failed
005080:0204 Backup failed.
Application exited at Wed Sep 24 01:16:43 2014
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Sat Sep 27, 2014 5:58 pm

So anyone see anything in the log file to help figure out what is wrong? I tried redoing this with "Decrypt video" unchecked and it worked fine, and the checked "Decrypt video" for a 2nd try and it failed again. Both log files are below.

johng

Debug log started at Wed Sep 24 05:00:45 2014 , written by MakeMKV v1.8.13 win(x86-release)
Using 523392KB for read cache.
001005:0000 MakeMKV v1.8.13 win(x86-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Documents and Settings\jgiguere/MakeMKV_log.txt
005072:0000 Backing up disc into folder "C:/The Rover"
DAFD=PAAAADAAAAEABDQkEFwECAQ==
DCE=27k6La7y+5toJ3neVMT6rpKSBPgwPvtMXMslbimB4lri8Wck/TldcjivsFpv77Wn7oZWSTLPa4qn5XUKDEfP6cUzZjvqXNWF4oJ7o78pPkamLaVynh3GBZBICBZGg3XZnPtAu2tn6TYAudr/jvtUk9sAiNKRkR+Yog==
DCE=KM3K9SK2bWCU8X+vb5koHbQCg/7FidtOiFf/47xKQyZxg/89X4OmFjmya8GfBFD3K4bmqKobhb4srpULhLzvYQSO9bClp6paTv0ygoliUxSuIbGZLFvKQPpBQ9IPVPclZabySeL1En25DlF8l62LUhh1GfLxUP4Xjw==
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
005070:0080 Backup done
005081:0104 Backup done.
005072:0000 Backing up disc into folder "C:/The Rover1"
005050:0000 Evaluation version, 27 day(s) out of 30 remaining
DAFD=PAAAADAAAAEABDQkEFwECAQ==
DCE=cS4PP7ZLC+eT6w84kBmEX5OjS3jGGacyTSVMbQV0heuK/aUqMpUDZRToZK/2huzopyX5cBsGMRQ6hz66M4k5WpXk1WUFOHHskXkhpCrN5a734k2k3lK9MuJbMXle9AKe6XK5W8zSLEEiRpe2vccUy/1KNpKpWp1qWQ==
DCE=cvWQc87ChVwR00jdJqlNq8c2P/IMEnPxe5r0EDT9cg4EYxMB8cf9LNuQ51e8uutTzbmDSv+OgzrtgwWBgTiz7pIO+KpWNYXuMGnbFEuKtGX4plneBdtqi4FEs9W35NuzMbJoEi/PvfJmW8mpCYR4kNec2sx82pg8ew==
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.

001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
001003:0020 DEBUG: Code 0 at \W)|r7Jh=39SUh<FYtt:213134469
001003:0020 DEBUG: Code 0 at ]Yx9|94aa!V~vae-_;@x:121265108
005069:0080 Backup failed
005080:0204 Backup failed.
Application exited at Wed Sep 24 14:41:25 2014
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Woodstock
Posts: 10327
Joined: Sun Jul 24, 2011 11:21 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by Woodstock » Sun Sep 28, 2014 12:54 am

Nothing obvious to outsiders, but the debug codes may give Mike (the author) the clues to determine what is going on. They point out specific work-arounds being applied to what is being read from the optical drive, where it deviates from what is expected.
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Sun Sep 28, 2014 1:18 am

It looks like "DEBUG: Code 0" is where things fail. Any idea what that code means? I looked through recent threads and I don't see Mike posting to any of them? Do these errors ever actually get fixed? I've tried 2 new release discs so far and neither has worked, so not too impressive. I've got another disc coming in next week and if that one fails I think I'm giving up on MakeMKV unless Mike actually reads these posts and makes timely fixes.

johng
Woodstock wrote:Nothing obvious to outsiders, but the debug codes may give Mike (the author) the clues to determine what is going on. They point out specific work-arounds being applied to what is being read from the optical drive, where it deviates from what is expected.
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The Masked Onion
Posts: 31
Joined: Tue May 06, 2014 6:59 am

Re: Backup of "Bears" and "The Rover" both hang

Post by The Masked Onion » Sun Sep 28, 2014 7:02 am

Create a testdump and email it to support.

/onlinehelp/testdump.html

I've had numerous MakeMKV problems fixed this way, Mike has been extremely helpful.
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Sun Sep 28, 2014 3:31 pm

Thanks for the tip. Unfortunately I watched the movie and have sent the disc back. I'll be getting a new movie this week so I'll see if backup works with it and if not I'll email in a testdump.

johng
The Masked Onion wrote:Create a testdump and email it to support.

/onlinehelp/testdump.html

I've had numerous MakeMKV problems fixed this way, Mike has been extremely helpful.
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mike admin
Posts: 4075
Joined: Wed Nov 26, 2008 2:26 am
Contact:
Contact mike admin

Re: Backup of "Bears" and "The Rover" both hang

Post by mike admin » Tue Sep 30, 2014 9:46 pm

What windows version do you have? Have you installed any 3rd party UDF driver?
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Wed Oct 01, 2014 6:09 pm

I have Windows XP SP3 with all fixes installed, and I have the Toshiba UDF 2.5 driver installed. I've used other SW to read off the bluray drive and I can read files fine.

johng
mike admin wrote:What windows version do you have? Have you installed any 3rd party UDF driver?
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mike admin
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Contact mike admin

Re: Backup of "Bears" and "The Rover" both hang

Post by mike admin » Fri Oct 03, 2014 8:45 am

johng wrote:I have Windows XP SP3 with all fixes installed, and I have the Toshiba UDF 2.5 driver installed. I've used other SW to read off the bluray drive and I can read files fine.
Yet the error comes from the UDF driver. It thinks that UDF volume on theses discs is not properly finalized and returns an error. Also, Toshiba UDF driver blocks direct access to the disc, so MakeMKV can't work around.

MakeMKV itself doesn't require UDF driver, so you can disable it temporarily as a workaround.
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Fri Oct 03, 2014 3:55 pm

What is the best way to disable the UDF driver? I see I have the file thdudf.sys (the Toshiba UDF 2.5 file) in my \Windows\system32\drivers directory, but not sure how to just temporarily stop it from working. If I go into the device manage and look at the driver details for the Bluray drive that driver isn't even one of the ones listed. I tried doing the testdump, but that hangs too and I still only see the .txt log file, no .tgz file - is that going to be in a different location?

johng
mike admin wrote:
johng wrote:I have Windows XP SP3 with all fixes installed, and I have the Toshiba UDF 2.5 driver installed. I've used other SW to read off the bluray drive and I can read files fine.
Yet the error comes from the UDF driver. It thinks that UDF volume on theses discs is not properly finalized and returns an error. Also, Toshiba UDF driver blocks direct access to the disc, so MakeMKV can't work around.

MakeMKV itself doesn't require UDF driver, so you can disable it temporarily as a workaround.
Last edited by johng on Fri Oct 03, 2014 7:59 pm, edited 1 time in total.
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Fri Oct 03, 2014 7:35 pm

OK, I actually have a Bluray disk at home that I bought of Gran Torino, so I just tried to back that up and here is the error which looks to be similar to the other disks. Regarding the Toshiba UDF driver I originally installed that because BDInfo could not read the Bluray disks. I also have an evaluation copy of AnyDVD HD, and it reads Gran Torino fine, so I'm not sure why the UDF driver wouldn't cause similar issues with that program??? Anyways I'll also run a testdump and email that to you for Gran Torino.

johng

Debug log started at Fri Oct 03 18:59:41 2014 , written by MakeMKV v1.8.13 win(x86-release)
Using 523392KB for read cache.
001005:0000 MakeMKV v1.8.13 win(x86-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Documents and Settings\jgiguere/MakeMKV_log.txt
005072:0000 Backing up disc into folder "C:/Gran Torino"
005050:0000 Evaluation version, 18 day(s) out of 30 remaining
DAFD=PAAAADAAAAEABDQkEFwECAQ==
DCE=bBmdD6VdiFTxUz5MbwY6GjVcQMNASq/3b0HMINf+IjCJZ+Ltvw4sCXf+XsntkJxuXMGtdoDbu3UUbklMsS/eNZHsUpYS/07AXE42+tI2ux/pDMENjHto0vLV6KV2CBP9pwj9LYasIKvFnk6WUtx8gFgU6aFugVUCrA==
DCE=0ZYQOO9rh/oYPJ+wIBcuENGRAumGgzN84yG3Jy14tk1+pBHgj9hmZHXPCafdN9xC0b0gjM5+MksBC0FOa/z8APmLXjb8hS+UBs4L4lU2ot4bwrktWPNyIDkxas0QoZY9eWLk/vVmdTUqAvAUK3jCCtNTwPEbrZwq5g==
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
001003:0020 DEBUG: Code 3221225522 at u`32'rEfBQW|o0})wOU0hKS;X:121263521
001003:0020 DEBUG: Code 3221225522 at +LQ7t{;XEgu>0!@D:29393953
001003:0020 DEBUG: Code 0 at \W)|r7Jh=39SUh<FYtt:213134469
001003:0020 DEBUG: Code 0 at ]Yx9|94aa!V~vae-_;@x:121265108
005069:0080 Backup failed
005080:0204 Backup failed.
Application exited at Fri Oct 03 19:30:37 2014
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johng
Posts: 106
Joined: Tue Sep 23, 2014 11:49 pm

Re: Backup of "Bears" and "The Rover" both hang

Post by johng » Sat Oct 04, 2014 9:21 pm

OK an update on Gran Torino. I didn't get a reply on how to disable a drive so I just renamed it and rebooted, and re-ran MakeMKV and the backup worked. So it looks like the issue is caused by the UDF driver. Still don't know why AnyDVD HD works, and since MakeMKV doesn't use the UDF driver it seems like it should be able to work around the issue too don't you think?

johng
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