DVD Read errors

[MakOwner]

Kick-Ass (the original, not Kick-Ass 2) cannot be processed.

Running 1.8.6 (x64t) on Linux with the followin packages installed:

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ii  libdvdcss2                                  1.2.13-0                               amd64        library designed for accessing DVDs
ii  libdvdnav-dev                               4.2.0+20130225-1ubuntu0.1              amd64        DVD navigation library (development)
ii  libdvdnav4:amd64                            4.2.0+20130225-1ubuntu0.1              amd64        DVD navigation library
ii  libdvdread-dev                              4.2.0+20121016-1ubuntu1.1              amd64        library for reading DVDs (development)
ii  libdvdread4                                 4.2.0+20121016-1ubuntu1.1              amd64        library for reading DVDs

Which reads other DVDs just fine. MakeMKV fails on two separate computers, with two different BD readers.
The DVD is brand new - I took it out of the shrinkwrap myself.

system logs record this on both systems (repeated many times):

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[ 6227.118933] Add. Sense: L-EC uncorrectable error
[ 6227.118936] sr 2:0:0:0: [sr0] CDB: 
[ 6227.118937] Read(10): 28 00 00 37 ae 10 00 00 01 00
[ 6227.118945] end_request: I/O error, dev sr0, sector 14596160

I'm sure this will get the "It's a disc error" response but this DVD plays fine in a DVD player and failes with MakeMKV on two separate systems.


Can anyone tell me how to rip this movie?

[Woodstock]

Well, what does MakeMKV say about the disk? You've posted information about what Linux says, but not the MakeMKV debug information...

Just because a disk "plays" in a DVD or BD player does not mean it doesn't have flaws. DVD/BD players are programmed to skip over flaws, but ripping is trying to make a bit-for-bit copy (after decryption), so errors aren't ignored.

[MakOwner]

Well, what does MakeMKV say about the disk? You've posted information about what Linux says, but not the MakeMKV debug information...

Just because a disk "plays" in a DVD or BD player does not mean it doesn't have flaws. DVD/BD players are programmed to skip over flaws, but ripping is trying to make a bit-for-bit copy (after decryption), so errors aren't ignored.

I'm doing another run to capture the debug log again.
This is the log from openeing the disk:

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MakeMKV v1.8.5 linux(x64-release) started
Debug logging enabled, log will be saved as /home/dale/MakeMKV_log.txt
The new version 1.8.7 is available for download at http://www.makemkv.com/download
Using direct disc access mode
Cells 27-28 were skipped due to cell commands (structure protection?)
Cells 31-end were skipped due to cell commands (structure protection?)
Title #1 was added (25 cell(s), 1:57:26)
Title #2 was added (2 cell(s), 0:20:34)
Title #3 was added (2 cell(s), 0:02:29)
Title #4 has length of 77 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #5 was added (2 cell(s), 0:02:34)
Title #6 was added (2 cell(s), 0:02:34)
Title #7 was added (2 cell(s), 0:02:12)
Title #8 has length of 65 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #9 has length of 62 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #10 has length of 69 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #11 has length of 14 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #12 has length of 23 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #13 has length of 9 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #14 has length of 23 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #15 has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #16 was added (1 cell(s), 0:21:50)
DEBUG: Code 10551299 at OTHJq8~uNIzuC778:121270237
DEBUG: Code 0 at OTHJq8~uNIzuC778:121271410
DEBUG: Code 0 at ?m*D:Y5<v==~\FR,+F:213131042
CellWalk algorithm failed (structure protection is too tough?), trying CellTrim algorithm
Cells 1-9 were removed from title start
Cells 40-40 were removed from title end
Title #21 was added (30 cell(s), 2:07:05)
Operation successfully completed

Debug from the rest of it to follow.

First failure - I believe this is the 24 chapter segment. The fisrt and last segments appear to the be the movie, as thay are about 4.8GB each - one has 24 chapters and the other has 25.

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Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading '/VIDEO_TS/VTS_16_1.VOB' at offset '19632128'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading '/VIDEO_TS/VTS_16_1.VOB' at offset '19632128'
DEBUG: Code 0 at "Q~gk_x|-Asme=%`spMK:121262739
DEBUG: Code 0 at 71f'D6F`;?liwE}GYd/:121261681
DEBUG: Code 0 at "Q~gk_x|-Asme=%`spMK:213130743
DEBUG: Code 9586 at "Q~gk_x|-Asme=%`spMK:29393332
DEBUG: Code 0 at 7|rxt(1|C"Bgl)DmvAs.9:29398645
DEBUG: Code 0 at Cs)e,r7%RGSL;Z&+v*v:213132744
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading '/VIDEO_TS/VTS_16_1.VOB' at offset '19632128'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading '/VIDEO_TS/VTS_16_1.VOB' at offset '19632128'
DEBUG: Code 0 at "Q~gk_x|-Asme=%`spMK:121262739
DEBUG: Code 0 at 71f'D6F`;?liwE}GYd/:121261681
DEBUG: Code 0 at "Q~gk_x|-Asme=%`spMK:213130743
DEBUG: Code 9586 at "Q~gk_x|-Asme=%`spMK:29393332
DEBUG: Code 0 at 7|rxt(1|C"Bgl)DmvAs.9:29398645
DEBUG: Code 0 at 7|rxt(1|C"Bgl)DmvAs.9:29398645
DEBUG: Code 0 at 7|rxt(1|C"Bgl)DmvAs.9:29398645
DEBUG: Code 0 at R`jV!5t. n)\?xfSE:121263728
DEBUG: Code 0 at R`jV!5t. n)\?xfSE:121263176
DEBUG: Code 0 at R`jV!5t. n)\?xfSE:29393930
DEBUG: Code 0 at 7|rxt(1|C"Bgl)DmvAs.9:29398645
LIBMKV_TRACE: Exception: Error while reading input
Failed to save title 6 to file /home/dale/Videos/Kick-Ass/Kick-Ass_t06.mkv

[Woodstock]

Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading '/VIDEO_TS/VTS_16_1.VOB' at offset '19632128'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading '/VIDEO_TS/VTS_16_1.VOB' at offset '19632128'

Those indicate that the drive can't read parts of the disk. Usual causes are scratches, dirt, or a poorly-pressed disk. First step is cleaning the disk.

[MakOwner]

Complete log - linked here to prevent flooding the thread.

http://www.taftbbs.com/makemkv/makemkv.log.txt

[MakOwner]

Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading '/VIDEO_TS/VTS_16_1.VOB' at offset '19632128'
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while reading '/VIDEO_TS/VTS_16_1.VOB' at offset '19632128'

Those indicate that the drive can't read parts of the disk. Usual causes are scratches, dirt, or a poorly-pressed disk. First step is cleaning the disk.

I'd accept that as an answer, but this is a brand new, fresh out of the shrinkwrap disk.
And VLC plays it just fine from the same machine/drives.

[crowfax]

playback isn't ripping, the fact you can watch them does not mean they are defect free.

[MakOwner]

playback isn't ripping, the fact you can watch them does not mean they are defect free.

OK, so let's assume the disk is bad.
How does one justify a replacement with a vendor when only one program fails to read it and nothing they have to test it with will fail?

[crowfax]

"hi, I got this DVD and it won't read I one of my players, can I get a replacement please?"