P90X Disk 3 won't rip

[jayallard]

Greetings

I found a post from 2011 stating the same problem. My problem is with disk #3. One and two worked ok, and I haven't tried the others.
The disk plays fine in all players, and I've tried ripping it from 2 computers. Both report the same issue.

It gets to the end of the disk, then reports "1 titles saved, 1 failed". The failed one is the one I need. The other one is small, just 138.8 megs, so just a promo or something.

MakeMKV v1.8.0 win(x64-release) started
Using direct disc access mode
Title #0 was added (58 cell(s), 1:18:13)
Title #1 has length of 88 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #3 has length of 13 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Cells 4-end were skipped due to cell commands (structure protection?)
Title #5 was added (2 cell(s), 0:03:56)
Title #6 has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed
Saving 2 titles into directory F:/Video/_UNDEFINED_99E0
Failed to save title 0 to file F:/Video/_UNDEFINED_99E0/title00.mkv
1 titles saved, 1 failed

Where do I get the debug information that you need? What should I provide?

Thank you

[Woodstock]

Link in my signature will take you to the debug instructions. I leave it turned on all the time....

[jayallard]

Thanks for the fast response.

I sent the email.

[setarip_old]

Hi!

If it's the set I'm thinking of, I seem to remember having read about that set of workout discs several times over the years - and something comes to mind about intentional miniscule physical damage that although playable on standalones causes the disc to be uncopyable/unplayable on computers...

[jayallard]

I can play it on multiple computers, it's just been a rip problem. Someone had the problem with this set in 2011, and it was fixed at the time. (I think it was version 1.6)

There are 12 disks.
So far: good = 1,2,4,5,6. Bad = 3,7.

Should I send the information on the other bad disks as I come across them, or wait to hear back from the first?

[mike admin]

Should I send the information on the other bad disks as I come across them, or wait to hear back from the first?

This is a bug in MakeMKV. I have to ask you to make and send a testdump for titles that fail (if there are too many, then at least couple dumps). Instructions - /onlinehelp/testdump.html

[jayallard]

I just sent a dropbox share containing the disk 3 dumps.

[jayallard]

I added the dump for another problem disk.

[jayallard]

Hello

Any word on this?

[jayallard]

Incase anyone is interested, this continues to fail in 1.8.3. One difference is that now it fails pretty quickly. It used to go through the entire disk before reporting an error.

[mike admin]

Any debug messages when it fails?

[jayallard]

Debug log started at Wed Jun 05 00:29:04 2013 , written by MakeMKV v1.8.3 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.8.3 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\blah/MakeMKV_log.txt
003007:0000 Using direct disc access mode
003028:0000 Title #1 was added (58 cell(s), 1:18:13)
003025:0000 Title #2 has length of 88 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title skip vts=1 pgcn=3 hash=04FA8BE317BF3E08
003025:0000 Title #4 has length of 13 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title skip vts=1 pgcn=5 hash=206DADB22E2C1C97
003019:0000 Cells 4-end were skipped due to cell commands (structure protection?)
003028:0000 Title #6 was added (2 cell(s), 0:03:56)
Title skip vts=2 pgcn=1 hash=607EFE7DFE83ACD4
003025:0000 Title #7 has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title skip vts=4 pgcn=1 hash=3F1C68E864A5A409
Title skip vts=5 pgcn=1 hash=BDD5034B179C3C25
Title skip vts=6 pgcn=2 hash=7371A31A1504D73B
Title skip vts=6 pgcn=3 hash=A1347A33977B7FC1
Title skip vts=6 pgcn=4 hash=6E90733ECFD71095
Title skip vts=6 pgcn=5 hash=0FD8CD2A7C6AC4E1
Title skip vts=6 pgcn=6 hash=F7F5B90B69C1E90F
Title skip vts=6 pgcn=7 hash=15D22A1265689E7E
Title skip vts=6 pgcn=8 hash=1536781CF8327949
Title skip vts=6 pgcn=9 hash=622BEC6D2A2F9672
Title skip vts=6 pgcn=10 hash=00924E6B933A82AD
Title skip vts=6 pgcn=11 hash=199F52BFE3D3CD28
Title skip vts=6 pgcn=12 hash=C380C8A002BB9CFC
Title skip vts=6 pgcn=13 hash=4AC42C57316E4B11
Title skip vts=6 pgcn=14 hash=CA5A8AABF1BB0546
Title skip vts=6 pgcn=15 hash=0F581B2D2282D2FE
Title skip vts=6 pgcn=16 hash=F5CA79CFEC780127
Title skip vts=6 pgcn=17 hash=6A5C41BDE4C00AC6
Title skip vts=6 pgcn=18 hash=1F3601C9D770948B
Title skip vts=6 pgcn=19 hash=ACFAE6B6D4772F21
Title skip vts=6 pgcn=20 hash=A995BE2FBE32AD5C
Title skip vts=6 pgcn=21 hash=8FEF2EE1CC61E949
Title skip vts=6 pgcn=22 hash=791B826413346AD4
Title skip vts=6 pgcn=23 hash=B05416CB70E61AC5
Title skip vts=6 pgcn=24 hash=10629DCB17A8539C
Title skip vts=6 pgcn=25 hash=5DF876D883AD4818
Title skip vts=6 pgcn=26 hash=3B6A4C696C168001
Title skip vts=6 pgcn=27 hash=792F6C270219CB5D
Title skip vts=6 pgcn=28 hash=C01AB92F7EB98D52
Title skip vts=6 pgcn=29 hash=A6BE750FCD8587E4
Title skip vts=6 pgcn=30 hash=A1E84F9F7E3C2C98
Title skip vts=6 pgcn=31 hash=8FDF36B3B53272AE
Title skip vts=6 pgcn=32 hash=AA04A5CE99FF7519
Title skip vts=6 pgcn=33 hash=22F693EC12D7FCB8
Title skip vts=6 pgcn=34 hash=EE5FAB7029E996FE
Title skip vts=6 pgcn=35 hash=9F945C083F178526
Title skip vts=6 pgcn=36 hash=8A6359FF2017785C
Title skip vts=6 pgcn=37 hash=CA6F4B0FF8E22347
Title skip vts=6 pgcn=38 hash=3EA596B6A7116B09
Title skip vts=6 pgcn=39 hash=50F4F595815F1586
Title skip vts=6 pgcn=40 hash=AFAB62613B0F8D62
Title skip vts=6 pgcn=41 hash=0FDFD82002CEA43A
Title skip vts=6 pgcn=42 hash=8B4BD239E9977489
Title skip vts=6 pgcn=43 hash=6AA5A61274A223EC
Title skip vts=7 pgcn=1 hash=4B9B822C773AB5D0
001003:0020 DEBUG: Code 233 at 3UTqGZr8opKyHVaoh4o1eke4:0
005011:0000 Operation successfully completed
005014:0000 Saving 2 titles into directory C:/Video/UNDEFINED
001003:0020 DEBUG: Code 57 at mkV=&S~>7&*@fkGm;7:121265729
001003:0020 DEBUG: Code 0 at mkV=&S~>7&*@fkGm;7:213134607
001003:0020 DEBUG: Code 0 at mkV=&S~>7&*@fkGm;7:29399059
005003:0000 Failed to save title 0 to file C:/Video/UNDEFINED/title00.mkv
004007:0010 AV synchronization issues were found in file 'C:/Video/UNDEFINED/title01.mkv' (title #2)
004008:0010 AV sync issue in stream 1,2,3,4 at 0:01:29.756 with duration of 28.333ms : short audio gap was removed, audio skew is -28.333ms
005004:0080 1 titles saved, 1 failed
005037:0204 Copy complete. 1 titles saved, 1 failed.
Application exited at Wed Jun 05 00:37:33 2013

[mike admin]

Interesting. Can you enable expert mode, navigate to the title that fails, expand "chapters" subtree and post the screenshot? There ought to be some problem with chapters.

[jayallard]

I sent two screenshots to support@makemkv.com

[jayallard]

Except for 38, 39 and 58 (which shows 0), every chapter is longer than the previous.