A newbie question, the program does note recognize the drive

[albertogi]

Hi guys, I just download the software and I have various questions:

- Can I decrypt bluray movies without internet connection?
- I have an acer 5517 with dvd rom. I have an external bluray burner Pioneer BD-RW BDR-TD03 connected and power by usb. The program does not recognized the burner for decryption, only the internal dvd-rom that came with acer. How can I decrypt a bluray? Any help? Thanks!!!

[Woodstock]

If the operating system can see it as an optical drive, MakeMKV should be able to see it. If you can't open the disk in Windows Explorer, then there is a problem with the setup.

[setarip_old]

See my suggestion in response to the first version of this question that you posted in the "Genera" sub-forum here:

http://www.makemkv.com/forum2/viewtopic.php?f=1&t=6540