dvd plays ok, but Makemkv "fatal error" ?

[SWISHK]

1st fatal error ever using makemkv. Initially fatal error occurred using Windows version 1.7.10, so I updated to version 1.8.0 = no help?

It opens disc fine and allows me to select Title (s) I want to copy to PC. Then, it runs for about 1min 6 secs. locks up and then gives fatal error message... I activated log so; here is MakeMKV_log contents (I cannot see anything maybe someone else can?)

Debug log started at Thu Mar 28 01:10:14 2013 , written by MakeMKV v1.8.0 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.8.0 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Swisher/MakeMKV_log.txt
003007:0000 Using direct disc access mode
003019:0000 Cells 3-end were skipped due to cell commands (structure protection?)
003028:0000 Title #1 was added (2 cell(s), 0:03:27)
Title skip vts=1 pgcn=3 hash=B628227CBBA46A69
003019:0000 Cells 5-end were skipped due to cell commands (structure protection?)
003028:0000 Title #7 was added (4 cell(s), 0:09:49)
Title skip vts=3 pgcn=4 hash=315F1079ABD9845E
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #8 was added (1 cell(s), 0:02:17)
Title skip vts=3 pgcn=5 hash=3528BD89719D6520
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #9 was added (1 cell(s), 0:02:33)
Title skip vts=3 pgcn=6 hash=6B08BD8AB99F679F
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #10 was added (1 cell(s), 0:02:22)
Title skip vts=3 pgcn=7 hash=8B23371D2D22BBA5
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #13 was added (1 cell(s), 0:02:37)
Title skip vts=3 pgcn=10 hash=B83265C0410C4862
003019:0000 Cells 18-end were skipped due to cell commands (structure protection?)
003028:0000 Title #16 was added (17 cell(s), 1:37:00)
Title skip vts=5 pgcn=1 hash=9B7B06E2F614B764
003025:0000 Title #18 has length of 4 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #19 has length of 6 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #20 has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #26 was added (1 cell(s), 0:02:26)
Title skip vts=12 pgcn=2 hash=D0E3B5E6DDE1EF31
003025:0000 Title #28 has length of 19 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003025:0000 Title #29 has length of 19 seconds which is less than minimum title length of 120 seconds and was therefore skipped
003019:0000 Cells 2-end were skipped due to cell commands (structure protection?)
003028:0000 Title #30 was added (1 cell(s), 0:05:17)
Title skip vts=14 pgcn=1 hash=1CBC620F02F90876
005011:0000 Operation successfully completed
005014:0000 Saving 1 titles into directory C:/Video

That is it for log file ... PLEASE SOMEONE HELP!

[mike admin]

Please do a testdump per /onlinehelp/testdump.html . It's lengthy but necessary.

[SWISHK]

Attempted testdump, but -

MakeMKV opened DVD, initiated testdump as outlined on the general tab, selected titles, seemed to run longer, but then popup window stated the same "Fatal error occurred, program will now exit."

Hit "ok" and popup & program exited.

Cannot find " *TESTDUMP* " in selected folder or with a search from start menu... sorry.

Any other suggestions?

[blueberrycake]

Just experienced the same issue with two newly released Netflix DVDs (Easy Money and Killing Them Softly). Have previously copied many DVDs and never got the error.

[mike admin]

That sounds bad. Please do a debug dump then, and let;s start from there. /onlinehelp/dump.html

[mattpatt]

I came here looking for a solution to the same issue. Trying to backup Killing Them Softly. This may not be the best solution but I did find a workaround for now until MakeMKV can handle the disc. On a whim I tried DVD Shrink 3.2 and it seems to be able to backup the disc just fine. So I turned off ALL compression and let DVD Shrink do it's thing. Then I ran MakeMKV on the VOB files.

I did try and get a dump file from MakeMKV but I only see the MakeMKV process running in task manager and not the MakeMKVcon process. I work on computers for a living so I consider myself an above average computer user so unless there is something I'm missing I don't know what I'm doing wrong. Yes, I did sort the process by alphabet just to make sure I didn't miss it.

[mlewisclark]

I've created dumps for "Killing Them Softly" and sent to support.

[Fredhunter]

Just had to return Killing Them Softly. Tried to do a Handbrake rip but was unsuccessful. Have they made it possible through MakeMKV yet?