Failed to save title to file

[dburtsev]

I got "Failed to save title" error when I work with DVD. I thought it DVD issue. I use AnyDVD to backup VIDEO_TS directory to hard drive. The same error.

MakeMKV v1.7.10 win(x64-release) started
Opening files on harddrive at C:/Video/Clips/MUSIC_VIDEOS/VIDEO_TS
Calculated BUP offset for VTS #1 does not match one in IFO header.
Title #0 was added (12 cell(s), 1:39:05)
Title #1 was added (1 cell(s), 0:03:58)
Title #2 was added (1 cell(s), 0:05:44)
Title #3 was added (1 cell(s), 0:04:48)
Title #4 was added (2 cell(s), 0:37:36)
Operation successfully completed
Saving 5 titles into directory F:/Video/MUSIC_VIDEOS
Failed to save title 0 to file F:/Video/MUSIC_VIDEOS/title00.mkv
4 titles saved, 1 failed

[Woodstock]

Insufficient information. See link in my signature for turning on debugging and submitting information.

With a higher level of debugging turned on, you might see information flow by about inability to read a sector on the DVD, or problems writing to the drive, etc.

[dburtsev]

MakeMKV v1.7.10 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\Dima/MakeMKV_log.txt
Opening files on harddrive at C:/Video/Clips/MUSIC_VIDEOS/VIDEO_TS
Calculated BUP offset for VTS #1 does not match one in IFO header.
Title #0 was added (12 cell(s), 1:39:05)
Title #1 was added (1 cell(s), 0:03:58)
Title #2 was added (1 cell(s), 0:05:44)
Title #3 was added (1 cell(s), 0:04:48)
Title #4 was added (2 cell(s), 0:37:36)
Operation successfully completed
Saving 5 titles into directory F:/Video/UNNAMED_DISC
DEBUG: Code 0 at i:w}#DA0R|/'T>`zrV,_:29394321
DEBUG: Code 0 at -"_A|1>~(N9#}#QgMNv:121262325
DEBUG: Code 0 at B6:5=!lFC<nqa)4/l:U!:121262762
DEBUG: Code 119 at B6:5=!lFC<nqa)4/l:U!:29393332
DEBUG: Code 0 at 0>J'6< |lf/X4F~~]Dl[m:29398323
LIBMKV_TRACE: Exception: Error while reading input
Failed to save title 0 to file F:/Video/UNNAMED_DISC/title00.mkv
4 titles saved, 1 failed

[dburtsev]

Debug log started at Sat Feb 09 14:03:57 2013 , written by MakeMKV v1.7.10 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.7.10 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Dima/MakeMKV_log.txt
003006:0000 Opening files on harddrive at C:/Video/Clips/MUSIC_VIDEOS/VIDEO_TS
003002:0000 Calculated BUP offset for VTS #1 does not match one in IFO header.
003028:0000 Title #0 was added (12 cell(s), 1:39:05)
003028:0000 Title #1 was added (1 cell(s), 0:03:58)
003028:0000 Title #2 was added (1 cell(s), 0:05:44)
003028:0000 Title #3 was added (1 cell(s), 0:04:48)
003028:0000 Title #4 was added (2 cell(s), 0:37:36)
005011:0000 Operation successfully completed
005014:0000 Saving 5 titles into directory F:/Video/UNNAMED_DISC
001003:0020 DEBUG: Code 0 at i:w}#DA0R|/'T>`zrV,_:29394321
001003:0020 DEBUG: Code 0 at -"_A|1>~(N9#}#QgMNv:121262325
001003:0020 DEBUG: Code 0 at B6:5=!lFC<nqa)4/l:U!:121262762
001003:0020 DEBUG: Code 119 at B6:5=!lFC<nqa)4/l:U!:29393332
001003:0020 DEBUG: Code 0 at 0>J'6< |lf/X4F~~]Dl[m:29398323
001002:0020 LIBMKV_TRACE: Exception: Error while reading input
005003:0000 Failed to save title 0 to file F:/Video/UNNAMED_DISC/title00.mkv
005004:0080 4 titles saved, 1 failed
005037:0204 Copy complete. 4 titles saved, 1 failed.
Application exited at Sat Feb 09 14:10:15 2013

[Woodstock]

001002:0020 LIBMKV_TRACE: Exception: Error while reading input

The drive is having problems reading sectors from the DVD. Since MakeMKV wants to write an error-free copy (DVD and BD players will accept a lot of errors and work around them), it gives up on that title.

First thing to try is cleaning the disk. I like to use Pledge furniture polish, because it will fill in small scratches to let you rip disks that might LOOK OK, but won't read properly.

[dburtsev]

The log say: "Opening files on harddrive" and this is correct. I already copy VIDEO_TS directory from DVD to hard drive.

[Woodstock]

Does it fail if you read directly from the DVD? Your method of copying to the hard drive may have modified the files in a way that can't be decoded.

[dburtsev]

Does it fail if you read directly from the DVD? Your method of copying to the hard drive may have modified the files in a way that can't be decoded.

Yes. This is why I backup it to disk. I copy it on two different PC (Win 7 64bit and WinXP x86) using two different program - the same error.

[Woodstock]

OK, I'm going to try to do this in a way that won't invoke the "URL filter". Mike will want a more complete debugging file for this, which you can find out how to create and transfer by putting the following after the ".com" in the forum URL:

/onlinehelp/testdump.html

It will result in a rather large file.

[mike admin]

Yes, please submit a test dump per instructions at /onlinehelp/testdump.html

p.s. posting URLs as is, without[URL] tag, will not trigger post approval as long as url starts with "http://www.makemkv.com"

[dburtsev]

I create DropBox shared folder and send invitation to support@makemkv.com

Thank you,
Dmitriy