Prometeus crash

[zumosol]

hello

Tuesday I got a dump file that I have send a link to from Google Drive.
If I try now, Make MKV crashes totally, see attached screen dump.
Any solution to this?
Any other informations needed?

Have a nice weekend

[setarip_old]

Hi!

Based on the fact that you've posted to the "Blu-ray Error" sub-forum, I presume you're describing a problem with a Blu-ray disc and not another of the several formats this title is being sold in.


It appears that the Blu-ray version of "Prometheus" (and DVD, as well), is scheduled for release in the U.S. (by far the largest market) on October 9th. Shortly thereafter, once people in the US have purchased this title on Blu-ray, it's far more likely that others will have experienced the same problem as you've described, and offer meaningful assistance.

[zumosol]

Hi!

Based on the fact that you've posted to the "Blu-ray Error" sub-forum, I presume you're describing a problem with a Blu-ray disc and not another of the several formats this title is being sold in.


It appears that the Blu-ray version of "Prometheus" (and DVD, as well), is scheduled for release in the U.S. (by far the largest market) on October 9th. Shortly thereafter, once people in the US have purchased this title on Blu-ray, it's far more likely that others will have experienced the same problem as you've described, and offer meaningful assistance.

Yes I describe a problem with a Blu ray disc Prometheus, that hit the worlds largest consumer market (EU) on Tuesday the 2nd of October 2012.

[setarip_old]

Click on the following link

http://www.homemediamagazine.com/blu-ra ... 2011-25811

It indicates that the US Blu-ray market is almost double the size of the market for all of Europe:

Blu-ray Disc Sales up 35% in 20116 Dec, 2011
By: Erik Gruenwedel

--------------------------------------------------------------------------------



Sales of Blu-ray Disc movies in the last four months of the year have skyrocketed, eclipsing what had been a sluggish year for the high-definition packaged media format, an analyst said.

BD disc sales in the United States will reach about 115 million units in 2011, compared with 85 million units in 2010 — spearheaded by the Star Wars: The Complete Saga boxed set release, Jim Bottoms, analyst with Futuresource in London, told Home Media Magazine.

In Europe, BD disc sales will balloon 42% to 63 million units, compared with 44 million units last year — driven by strong adoption in Germany.

[Smithcraft]

And just think how large the Chinese market is!

Stay on topic please!

SC

[william]

I have a similar problem I cannot copy "Promethesus" arrived today from Amazon, please help???

[haikuginger]

Mine crashes as well. Here's my log.txt, after trying to open the disc twice:

Debug log started at Tue Oct 09 18:27:32 2012 , written by MakeMKV v1.7.7 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.7.7 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Jesse/MakeMKV_log.txt
003007:0000 Using direct disc access mode
DAFD=PAAAADAAAAEABDQUEAQEBAQ==
DCE=hMvQ04g6Yy/sqsAYpw/+AU2As+OSqIDK9ExaZnhVZ1vw7AS9dpWulZSMYIpaVUgFpY8gk2zn4LrTBATmn2Icfpi2dQFyIZl2YAsSYFgQjsta4CoC+V3VvhuMFcahgE3B+QnMVXeOnGcljJ4gA/LQPEPlS5wK7gZaGA==
003338:0000 Downloading latest SVQ(s) to C:\Users\Jesse/.MakeMKV ...
003317:0000 Loaded 111 SVQ file(s)
003326:0000 Processing BD+ code, please be patient - this may take up to few minutes
003324:0000 Processing BD+ code using generic SVQ from builtin/00000.svq
001003:0020 DEBUG: Code 89 at |19~.e~B0kB?qG#eL`:29397265
001003:0020 DEBUG: Code 89 at |19~.e~B0kB?qG#eL`:121262923
001003:0020 DEBUG: Code 0 at |19~.e~B0kB?qG#eL`:29394643
001003:0020 DEBUG: Code 0 at VQ8`[Z>&o,%^97:N6}sW:121262486
001003:0020 DEBUG: Code 0 at gV%VSomF4%^v^a[S:29400531
001003:0020 DEBUG: Code 0 at gV%VSomF4%^v^a[S:29398254
001003:0020 DEBUG: Code 0 at gV%VSomF4%^v^a[S:213139690
003325:0000 Failed to process BD+ code using generic SVQ from builtin/00000.svq
001003:0020 DEBUG: Code 0 at ;]D-G092s*LE\HmlM%:121265752
003332:0000 Saved BD+ dump file as C:\Users\Jesse/.MakeMKV/dump_Prometheus_986AF3EED696C860.tgz
003321:0000 Failed to process BD+ code, please check http://www.makemkv.com/svq/ for updated program and SVQ files
001003:0020 DEBUG: Code 0 at ^ES:6?mKZ|!<r&e>:29396897
005010:0000 Failed to open disc
003007:0000 Using direct disc access mode
DAFD=PAAAADAAAAEABDQUEAQEBAQ==
DCE=YzAT2l8Tzm2frN9YHogShV9ipODOWZIRdCL4XyzzrdbfpiZxGIXDXjk8vDrkQqZtStzWv5oOqpnuTX6MHm7Y3JmESrzN2mpHeOWyvYOWijTIcoiGhV51Z/OzLuaKzYRkbxSTxv3oxSvHRqGurj1g3u3pWCo/dCoQWA==
003317:0000 Loaded 111 SVQ file(s)
003326:0000 Processing BD+ code, please be patient - this may take up to few minutes
003324:0000 Processing BD+ code using generic SVQ from builtin/00000.svq
001003:0020 DEBUG: Code 89 at |19~.e~B0kB?qG#eL`:29397265
001003:0020 DEBUG: Code 89 at |19~.e~B0kB?qG#eL`:121262923
001003:0020 DEBUG: Code 0 at |19~.e~B0kB?qG#eL`:29394643
001003:0020 DEBUG: Code 0 at VQ8`[Z>&o,%^97:N6}sW:121262486
001003:0020 DEBUG: Code 0 at gV%VSomF4%^v^a[S:29400531
001003:0020 DEBUG: Code 0 at gV%VSomF4%^v^a[S:29398254
001003:0020 DEBUG: Code 0 at gV%VSomF4%^v^a[S:213139690
003325:0000 Failed to process BD+ code using generic SVQ from builtin/00000.svq
001003:0020 DEBUG: Code 0 at ;]D-G092s*LE\HmlM%:121265752
003332:0000 Saved BD+ dump file as C:\Users\Jesse/.MakeMKV/dump_Prometheus_986AF3EED696C860.tgz
003321:0000 Failed to process BD+ code, please check http://www.makemkv.com/svq/ for updated program and SVQ files
001003:0020 DEBUG: Code 0 at ^ES:6?mKZ|!<r&e>:29396897
005010:0000 Failed to open disc
Application exited at Tue Oct 09 18:31:09 2012

[crowfax]

is it creating the BD+ dump file before it crashes?

Please send the log and dump file to Mike here: support@makemkv.com

the more the better.

[haikuginger]

is it creating the BD+ dump file before it crashes?

Please send the log and dump file to Mike here: support@makemkv.com

the more the better.

I already sent it to svq@makemkv.com; would that work?

[jeffandpamsmith]

I'm a newby, and am typing on a diff PC, but I got about the same as the last poster. Would be glad to send a dump file, but have no clue what it is.

I'm not an idiot - I'm the guy you want standing over you if you've been shot, but not the one to fix anything computerish. I'm grateful this program is as easy as it is.

My program didnt crash BTW (just downloaded latest version), just keeps sending me back to the screen to start the copy.

[desol11]

I am having the same problem with this disk, as others earlier in this post have said, it fails to open up.
This is what it says:
MakeMKV v1.7.7 win(x64-release) started
Using direct disc access mode
Loaded 111 SVQ file(s)
Processing BD+ code, please be patient - this may take up to few minutes
Processing BD+ code using generic SVQ from builtin/00000.svq
Failed to process BD+ code using generic SVQ from builtin/00000.svq
Saved BD+ dump file as C:\Users\skynet/.MakeMKV/dump_Prometheus_8E2946326625EF80.tgz
Failed to process BD+ code, please check http://www.makemkv.com/svq/ for updated program and SVQ files
Failed to open disc

[voip-ninja]

is it creating the BD+ dump file before it crashes?

Please send the log and dump file to Mike here: support@makemkv.com

the more the better.

Sent the dumpfile for this from my Mac. 39 Megs, ouch.

[havok3114]

I sent my dump file in. Hope you can get a fix.

[MJBadamo]

I'm brand new here and i'm having the same problem. i tried sending the dump file (size of 39.1 mb) but it was "too large" and wouldn't send.

any suggestions?

i would post it on here but i can see there's already a few up.

thanks a bunch.

[jrwalker4]

No crash on my Mac system but "Dump" files were created for both PROMETHEUS 3D BD and PROMETHEUS BD when MakeMKV attempted to open the optical discs. (No "Dump" file created for PROMETHEUS DVD which appeared to open normally.) URL for my personal "Dumps" Download page and direct links to individual PROMETHEUS dump files emailed to Mike at your "Support" address.