Thanks for that keydb_helper. I went to the download page and grabbed the latest english keydb.cfg download after receiving your notification.keydb_helper wrote: Wed May 06, 2026 3:17 pmThanks for providing that disc dump Captain Ron. Your disc has been added to the public keydb.Captain Ron wrote: Wed May 06, 2026 2:49 pm Disc type: UHD (Sam Raimi's "Send Help" UK May 4th release)
Disc ID: 262CA37FAC35067436A9A45996EA5502E81A8FBF
Disc dump filename: MKB20_v82_SEND_HELP_B852.tgz
I downloaded and opened the archive and copied out the keydb.cfg file into my C:\Users\<my user name>\.MakeMKV folder and launched MakeMKV.
Now when I try to do an unencrypted full backup of my Send Help disc I get MakeMKV telling me it doesn't know the volume label of the disc.
This process is quite new to me so apologies if I am misunderstanding it. I thought supplying these details and getting an update into the keydb.cfg file would allow MakeMKV to decrypt the disc as an alternative to native support while it is being worked on.
Is that not the case or am I missing something fundamental about the process?