Computer is not seeing the drive

[hotwings]

My computer is not seeing my blu-ray drive (BP60NB10) but when I plug it in it detects that it is connected to the system. I tried flashing the drive on a windows system and I think it went through but back on my Linux system MakeMKV will will either detect it and it's not responding or not see it at all. I also tried buying a new cable and the isn't working either. I have a feeling that the power in my bedroom tripped during a rip could be the cause of this issue. Anyone have any ideas? Here are my system specs:

Bazzite Fedora 43
32gb RAM
Ryzen 7 9700x
RX7900xt

[guanciale!]

Unplug the drive.

Open a terminal and execute:

Code: Select all

$ sudo dmesg -w

Let the terminal open and leave dmesg running.

Now plug-in the drive.

Check the terminal for appearing messages regardin usb.

[hotwings]

I entered that command and here is the log that it produced.

[ 279.645155] usb 1-3: reset high-speed USB device number 7 using xhci_hcd
[ 300.638321] usb 1-3: reset high-speed USB device number 7 using xhci_hcd
[ 306.247685] usb 1-3: device descriptor read/64, error -110
[ 322.119815] usb 1-3: device descriptor read/64, error -110
[ 322.605843] usb 1-3: reset high-speed USB device number 7 using xhci_hcd
[ 328.263900] usb 1-3: device descriptor read/64, error -110
[ 344.135915] usb 1-3: device descriptor read/64, error -110
[ 344.621893] usb 1-3: reset high-speed USB device number 7 using xhci_hcd
[ 349.422189] usb 1-3: Device not responding to setup address.
[ 354.426953] usb 1-3: Device not responding to setup address.
[ 354.634602] usb 1-3: device not accepting address 7, error -71
[ 355.013595] usb 1-3: reset high-speed USB device number 7 using xhci_hcd
[ 359.813957] usb 1-3: Device not responding to setup address.
[ 364.818006] usb 1-3: Device not responding to setup address.
[ 365.026373] usb 1-3: device not accepting address 7, error -71
[ 365.026443] usb 1-3: USB disconnect, device number 7
[ 365.224356] usb 1-3: new high-speed USB device number 8 using xhci_hcd
[ 370.759276] usb 1-3: device descriptor read/64, error -110
[ 386.630923] usb 1-3: device descriptor read/64, error -110
[ 387.116858] usb 1-3: new high-speed USB device number 9 using xhci_hcd
[ 392.774808] usb 1-3: device descriptor read/64, error -110
[ 408.647386] usb 1-3: device descriptor read/64, error -110
[ 408.756061] usb usb1-port3: attempt power cycle
[ 409.196290] usb 1-3: new high-speed USB device number 10 using xhci_hcd
[ 413.996405] usb 1-3: Device not responding to setup address.
[ 419.001722] usb 1-3: Device not responding to setup address.
[ 419.208969] usb 1-3: device not accepting address 10, error -71
[ 419.587967] usb 1-3: new high-speed USB device number 11 using xhci_hcd
[ 424.387480] usb 1-3: Device not responding to setup address.
[ 429.392512] usb 1-3: Device not responding to setup address.
[ 429.600643] usb 1-3: device not accepting address 11, error -71
[ 429.603352] usb usb1-port3: unable to enumerate USB device

[. kilo]

I have the same drive and am about to open the box to set mine up on Linux.

The -110 error you are logging is a timeout.
What that log sequence tells you is that the drive is not being detected as an optical drive. The way that it is sequencing tells that the current problem is at the usb level. My hunch is either your drive isn't receiving enough power or your usb cable/port is toast.

I can't say that fixing the usb issue will fix all your problems. This type of troubleshooting works like a log jam. Push it forward until it gets jammed again then figure it out until the whole thing breaks free.

[hotwings]

I have the same drive and am about to open the box to set mine up on Linux.

The -110 error you are logging is a timeout.
What that log sequence tells you is that the drive is not being detected as an optical drive. The way that it is sequencing tells that the current problem is at the usb level. My hunch is either your drive isn't receiving enough power or your usb cable/port is toast.

I can't say that fixing the usb issue will fix all your problems. This type of troubleshooting works like a log jam. Push it forward until it gets jammed again then figure it out until the whole thing breaks free.

I've tried multiple ports on both my computer and my wife's computer with the same result. If it's a power issue what if I figure out which one is the power and plug it into something used to charge phones?

If it helps I'm also getting this error in makeMKV. I looked it up on this forum and saw a comment saying the drive is broken.

Code: Select all

Error 'Scsi error - HARDWARE ERROR:080A' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04P5L90916' at offset '131072'
Error 'Scsi error - HARDWARE ERROR:080A' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04P5L90916' at offset '3145728'
Error 'Scsi error - HARDWARE ERROR:080A' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04P5L90916' at offset '3211264'
Error 'Scsi error - HARDWARE ERROR:080A' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04P5L90916' at offset '3211264'
Error 'Scsi error - HARDWARE ERROR:080A' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04P5L90916' at offset '2228224'