Failed to process BD+ Code

[rsykes77]

I keep getting error messages even tho I downloaded the latest SVQ code and it properly loaded the SVQ files (" Loaded 105 SVQ file(s)", No Matching SVQ files were found)

movies are: Dr No
The Day the Earth Stood Still

But in the list of latest movies to have SVQ code, both are listed.

Am I doing something wrong?

Thanks

[mike admin]

Each BD title has multiple releases (Europe,US,Asia,etc...) so if program did not find matching SVQ it means that your discs are not yet in SVQ database. If you enable "bd+ dump directory" and send us produced dump files we'll add these discs to combined SVQ file next day.

[PsychoSid]

Mike,

I have submitted the BD+ dump from Something About Mary - EU/UK version a couple of times (a week ago) and re-downloaded the SVQ file but still no joy. Is there a problem with this particular title or am I just being impatient, after all this is the first failure in about 50 Bluray disks I have had so my hat is of to you.

Cheers

[mike admin]

It should be included then. Can you please enable "log debug messages" in preferences, restart the app and post the produced log here (or send it to svq@makemkv.com )? It will help.

[PsychoSid]

Here it is:-

Debug log started at Tue Nov 3 21:59:11 2009 , written by MakeMKV v1.4.8 beta darwin(x86-release)
001014:000000:0000 MakeMKV v1.4.8 beta darwin(x86-release) started
001013:000000:0000 Debug logging enabled, log will be saved as /Users/seymopau/MakeMKV_log.txt
001012:000000:0020 FAILURE: Code 0 at %$K'7k/|wNr!5t\jn#?F9B<s@CM:121264878
001012:000000:0020 FAILURE: Code 0 at %$K'7k/|wNr!5t\jn#?F9B<s@CM:121264878
003010:000000:0000 Using direct disc access mode
003326:000000:0000 Loaded 94 SVQ file(s)
003338:000000:0000 No matching SVQ files were found, BD+ code can't be processed
003341:000000:0000 Saved BD+ dump file as /Volumes/Scratch/Rips/dump_There_s_Something_About_Mary_BE70A578D82BCAC2.tgz
003329:000000:0000 Failed to process BD+ code, please check http://www.makemkv.com/svq/ for updated program and SVQ files
001012:000000:0020 FAILURE: Code 0 at NHfOTHyXU&;2eh%1:29396322
005010:000000:0000 Failed to open disc

[mike admin]

003326:000000:0000 Loaded 94 SVQ file(s)

The latest combined SVQ file contains keys for this disc. You're using a really old SVQ though - the latest one should contain 140 SVQs. Please re-download it and make sure that you have the latest version.

[PsychoSid]

Weird thought I had downloaded the latest. Tried again and got one with 131 but that worked fine.

Many thanks for your help