Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' while ripping 4K Bluray

[glorenzen]

I know this error has been brought up many times, but I'm unsure how to solve it at this point. I have an external Pioneer USB 4K player that works well about 50% of the time, but some movies just will not rip. I have it connected to a powered Anker USB hub, so I don't think it is a power issue (but I could be wrong). I also clean my new discs with a damp microfiber towel and then dry them off before ripping, but that only helps every once in a while. My process has been to just keep retying a disc until it finishes the rip, but that is getting tiresome.

Does anyone have any thoughts on how to fix this?

[dcoke22]

The error message you mention points to a the drive not getting enough power.

What specific drive do you have?

[richlen99]

if it is an external drive, did you use the supplied cord with two USB's (if it had one)?