Struggling getting 4K UHD Working

[nassTman]

Hello all. I am brand new to MakeMKV. Just trying to find my way around so please be patient if I am being stupid. Before I ask for help I just want to say what an amazing community and development team this is. A bunch of people are making all of this possible and I do just wanna say thank you. Now on to my personal issue. I am having trouble ripping any of my 4k UHD blu rays. I bought a Verbatim Ultra HD 4K CD DVD Blu-ray Writer. From what I was able to gather it is a BU40N. So I flashed the 1.03 firm ware onto it and the regular blu rays work. I was able to rip 2001 A Space Odyssey & Uncut Gems in their regular version but not the 4k UHD version. Every time I get this

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Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing 

From the research I have done I have seen that other forum posts say its a dead drive. The drive is brand new, got it in the mail today and the firmware was able to be flashed on 1.03 which is why I think I may be missing some part of the puzzle. Others on the forums have gotten theirs to work fine and I just want to get some advice to see if I missed a step and maybe I flashed the wrong file.

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Drive Information
OS device name: \Device\CdRom0
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BU40N
Revision: 1.03
Serial number: ...
Firmware date: 2118-10-24 19:34
Bus encryption flags: 17
Highest AACS version: 76

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.03
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: UNCUT_GEMS
Timestamp: 2021-09-20 10:26:16
Protection: AACS2.0/C v76
Data capacity: 91.0 Gb
Disc type: BD-ROM UHD
Number of layers: 3
Bus encryption flags: 80
 

[samboca]

I just started getting this too with a disk that arrived the other day:

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Getting disc info...
----------
[DiscID]: 0x2E80420D7E60BA548B22CACBEC674F1C81F448E1                                                                                                                                                                                                                                                                                                                                                                        
[Volume]: THIEF UHD
[Title]: THIEF
[Date]: 2025-01-03
[MKB]: 77                    
[EncKey]: 1-0x024E299A72FFDBD7459E878F9D56524B
[DiscType]: UHD
----------
KEYDB Entry:
[DiscID]: 0x2E80420D7E60BA548B22CACBEC674F1C81F448E1                                                                                                                                                                                                                                                                                                                                                                        
[Volume]: THIEF UHD
[Title]: THIEF
[Date]: 2025-01-03
[MediaKey]: 0x35DD3E5FD8F8094FF7B7D5780FFF3ACA
[VID]: 0x9BDE6C18B2E59DE08D3DEE349F1008FB
[VUK]: 0x4742E4542A309602D29609BB6F4CA75A
[UnitKey]: 1-0xC1C0D40EF1E5E9786A98CC6B97D1440C
[MKB]: 77
[Size]: 94105567232
[MakeMKV SUPPORTED]: TRUE

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Debug log started at Fri Apr 04 23:31:10 2025 , written by MakeMKV v1.18.0 win(x64-release)
001005:0000 MakeMKV v1.18.0 win(x64-release) started

Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
WinCdArb=v1.2.0_tiny win(x64-release)
DEBUG: Code 3 at ~>q~D1m28BpPs;aL{aC*,M$E:29395310
SDF  v098: HL-DT-ST_BD-RE_BP60NB10_1.02_212005070935_SIM03L3395304
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 0 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 1 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 2 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 3 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 4 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 5 at ![HB=9oNKtrN!~2LG:213132882
DEBUG: Code 0 at ![HB=9oNKtrN!~2LG:213133181
DEBUG: Code 0 at 2979]sbqX(<NDq6P:213136746
DEBUG: Code 3 at ~>q~D1m28BpPs;aL{aC*,M$E:29395310
SDF  v098: HL-DT-ST_BD-RE_BP60NB10_1.02_212005070935_SIM03L3395304
003007:0000 Using direct disc access mode
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 2147483648 at [*8dh&:.^c_Hm9y":121265499
DAFD=PAAAADAAAAEABDQgEFwECAQ==
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A30..0020..03F to device 'SPTI:\Device\CdRom0'
001003:0020 DEBUG: Code 0 at 6:$v|&lUFx_rbcd9H:213130766
001003:0020 DEBUG: Code 0 at s?3z1lM=]t\d<XSa.::213131709
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A40..0020..03F to device 'SPTI:\Device\CdRom0'

And then MakeMKV gets a fatal error and needs to be closed. Last I ripped any UHD discs was Aug 2024.

[tzuxia]

I'm getting same fatal error with version 1.18.0, but version 1.17.9 is working with my discs.

[zoltan93]

Hello, I'm also having the same issue. From what I can tell, the auto download of the hash keys is failing when the program goes to decrypt the disc.

I did get one disk to rip just fine but the other three will not.

I cannot find how to do this manually, as all roads lead to posts describing the auto download function that apears to be failing.

Thing is, I tried dvdfab as well and that doesn't work either.

I'm just a dumb layman so oppologies if I'm missing something blaringly obvious.

[dcoke22]

Hello, I'm also having the same issue. From what I can tell, the auto download of the hash keys is failing when the program goes to decrypt the disc.

I did get one disk to rip just fine but the other three will not.

I cannot find how to do this manually, as all roads lead to posts describing the auto download function that apears to be failing.

Thing is, I tried dvdfab as well and that doesn't work either.

I'm just a dumb layman so oppologies if I'm missing something blaringly obvious.

Do you see this message in the log? "Automatic HK downloading is disabled or failed." That would indicate that MakeMKV can't download the necessary keys.