Struggling getting 4K UHD Working

[nassTman]

Hello all. I am brand new to MakeMKV. Just trying to find my way around so please be patient if I am being stupid. Before I ask for help I just want to say what an amazing community and development team this is. A bunch of people are making all of this possible and I do just wanna say thank you. Now on to my personal issue. I am having trouble ripping any of my 4k UHD blu rays. I bought a Verbatim Ultra HD 4K CD DVD Blu-ray Writer. From what I was able to gather it is a BU40N. So I flashed the 1.03 firm ware onto it and the regular blu rays work. I was able to rip 2001 A Space Odyssey & Uncut Gems in their regular version but not the 4k UHD version. Every time I get this

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Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing 

From the research I have done I have seen that other forum posts say its a dead drive. The drive is brand new, got it in the mail today and the firmware was able to be flashed on 1.03 which is why I think I may be missing some part of the puzzle. Others on the forums have gotten theirs to work fine and I just want to get some advice to see if I missed a step and maybe I flashed the wrong file.

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Drive Information
OS device name: \Device\CdRom0
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BU40N
Revision: 1.03
Serial number: ...
Firmware date: 2118-10-24 19:34
Bus encryption flags: 17
Highest AACS version: 76

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.03
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: UNCUT_GEMS
Timestamp: 2021-09-20 10:26:16
Protection: AACS2.0/C v76
Data capacity: 91.0 Gb
Disc type: BD-ROM UHD
Number of layers: 3
Bus encryption flags: 80
 

[samboca]

I just started getting this too with a disk that arrived the other day:

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Getting disc info...
----------
[DiscID]: 0x2E80420D7E60BA548B22CACBEC674F1C81F448E1                                                                                                                                                                                                                                                                                                                                                                        
[Volume]: THIEF UHD
[Title]: THIEF
[Date]: 2025-01-03
[MKB]: 77                    
[EncKey]: 1-0x024E299A72FFDBD7459E878F9D56524B
[DiscType]: UHD
----------
KEYDB Entry:
[DiscID]: 0x2E80420D7E60BA548B22CACBEC674F1C81F448E1                                                                                                                                                                                                                                                                                                                                                                        
[Volume]: THIEF UHD
[Title]: THIEF
[Date]: 2025-01-03
[MediaKey]: 0x35DD3E5FD8F8094FF7B7D5780FFF3ACA
[VID]: 0x9BDE6C18B2E59DE08D3DEE349F1008FB
[VUK]: 0x4742E4542A309602D29609BB6F4CA75A
[UnitKey]: 1-0xC1C0D40EF1E5E9786A98CC6B97D1440C
[MKB]: 77
[Size]: 94105567232
[MakeMKV SUPPORTED]: TRUE

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Debug log started at Fri Apr 04 23:31:10 2025 , written by MakeMKV v1.18.0 win(x64-release)
001005:0000 MakeMKV v1.18.0 win(x64-release) started

Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
WinCdArb=v1.2.0_tiny win(x64-release)
DEBUG: Code 3 at ~>q~D1m28BpPs;aL{aC*,M$E:29395310
SDF  v098: HL-DT-ST_BD-RE_BP60NB10_1.02_212005070935_SIM03L3395304
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 0 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 1 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 2 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 3 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 4 at ![HB=9oNKtrN!~2LG:213132882
001003:0020 DEBUG: Code 4279394306 at ![HB=9oNKtrN!~2LG:121264878
DEBUG: Code 5 at ![HB=9oNKtrN!~2LG:213132882
DEBUG: Code 0 at ![HB=9oNKtrN!~2LG:213133181
DEBUG: Code 0 at 2979]sbqX(<NDq6P:213136746
DEBUG: Code 3 at ~>q~D1m28BpPs;aL{aC*,M$E:29395310
SDF  v098: HL-DT-ST_BD-RE_BP60NB10_1.02_212005070935_SIM03L3395304
003007:0000 Using direct disc access mode
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 2147483648 at [*8dh&:.^c_Hm9y":121265499
DAFD=PAAAADAAAAEABDQgEFwECAQ==
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A30..0020..03F to device 'SPTI:\Device\CdRom0'
001003:0020 DEBUG: Code 0 at 6:$v|&lUFx_rbcd9H:213130766
001003:0020 DEBUG: Code 0 at s?3z1lM=]t\d<XSa.::213131709
002004:0000 Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT PRESENT' occurred while issuing SCSI command A40..0020..03F to device 'SPTI:\Device\CdRom0'

And then MakeMKV gets a fatal error and needs to be closed. Last I ripped any UHD discs was Aug 2024.

[tzuxia]

I'm getting same fatal error with version 1.18.0, but version 1.17.9 is working with my discs.