MakeMKV 1.17.7 too old, crashes on start

[DaveMKV]

So another tip hopefully so people don't waste the 30 precious minutes I just have - the instructions above are great - however:

If you copy the registration key on a mac by double clicking it, on pasting it has a space at the end - and so doesn't allow you to click register

You just have to delete the space at end - and then it works!

If you don't delete the space at the end, you may waste your time in an endless loop of re-downloading the software 'just one more time' to see if it works - even though you know thats a nonsense... obviously I have not just done that...

[Chilkoot]

The fix works perfectly. Thanks so much for all your hard work over the years - a true labor of love you've given to the community here, and it is *very* much appreciated.

[jinx100]

If you copy the registration key on a mac by double clicking it, on pasting it has a space at the end - and so doesn't allow you to click register

You just have to delete the space at end - and then it works!

The "Select all" in the Code block header always picks the correct key - with Windows and likely all other OSs.

[oracle-connect]

I have paid for a registration key and never received the key. I have emailed and waited. What is my next step here?

[darqman]

I have paid for a registration key and never received the key. I have emailed and waited. What is my next step here?

Check you spam folder maybe?

[BiffHenderson]

I had installed V1.17.7 and run into the fatal-error-on-startup problem.

I uninstalled that and installed V1.17.8. I made sure that there was not a disk in the drive. I started it up...and still got the "Fatal error occurred, program will now exit." message upon startup. After I click OK the program doesn't actually exit, though, and does allow me to insert the temporary key. So, I do that and it says I'm good to go but need to restart. I restart, at which point the same error message appears. If I then insert a BluRay Windows 11 recognizes the disk but MakeMKV never does.

I'd guess the latter issue - not recognizing the BluRay - is related to the error upon startup. No error messages are shown in the log. Is there any way to get a precise sense as to what's failing?

- Biff Henderson

[jasonbear]

Have EXACTLY the same situation as BiffHenderson who posted above me.
Used MakeMKV for years, then
1) Installed 17.7 and got fatal-error-on-startup
2) Tried various fixes that were suggested, including NOT putting a disk in the drive, and re-registering with the beta key
3) Uninstalled 17.7 and installed 17.8 - exact same problem

Current status is identical to BiffHenderson.
I made sure that there was not a disk in the drive . I also started without the drive attached at all.
I start 17.8...and still got the "Fatal error occurred, program will now exit." message upon startup.
After I click OK the program doesn't actually exit, though, and does allow me to insert the temporary key.
I do that and it says I'm good to go but need to restart.
I restart, at which point the same error message appears.

[oracle-connect]

I have paid for a registration key and never received the key. I have emailed and waited. What is my next step here?

Check you spam folder maybe?

It's not in my spam folder. Where can I find the registration key I was charged for? Or, if that's impossible, how do I request a refund on my credit card?

[BiffHenderson]

Bueller? Bueller?

Looks like I'm not the only one for whom V1.17.8 continues to fail on startup regardless of whether you uninstall it, reinstall it, and then start it up without a disk in the drive.

Can I get confirmation as to whether or not the next version will address this problem?

- Biff Henderson

[jasonbear]

Same status here. v1.17.8 still crashes on my main laptop.
I installed 1.17.8 on my old (Win 10) laptop and it works without any issues.
One time I ran 1.17.8 on my main laptop and it actually worked and started up without issues. Delighted, I put my old laptop back in storage, but a few days later when I tried again, it still crashes at startup, showing the exact same behavior as described by BiffHenderson above.
For now, I will use my old laptop and see whether the next version might run...

[32smooth]

Just installed 1.17.8 on Win11 24H2. It won't let me start ripping.
After inserting the key, the expiration date is shown as Nov. 1, 2024 so I guess the key is correct.
And after restarting the app it sometimes shows a message saytng that the temporary key is exipred. Sometimes it shows an error stating that the program version is outdated.
And it seems to "forget" the key that I successfully entered before. I tried on different PC, always the same, no matter if disc is in drive of if drive is present at all.

The download was very slow, I had to try serveral times, so the connection to the server appears to be compromised. No idea if that affects the key verification or anything, just saying ...

Whats going on?