Windows and Mac Fatal Error

[adamnant]

Hi there - hopefully this is the right place... I have an external usb harddrive and MakeMKV crashes on first load with it plugged in. The drive is Slimtype DVD A DS8A4S USB Device

I'll try it again on my mac but experienced the same issue on windows. I managed to get the application working when I tried running it without the dvd player plugged in, got past the beta code and then restarted the app and plugged it in. The disc I have in there right now may be the problem too but I haven't checked that. Hopefully this helps someone else trying this out and having trouble getting the program to run or alternatively helps with a fix (although idk what is wrong - maybe the device is too eager to check in before the beta code is entered and breaking things?).

Here are the device details:
Device USBSTOR\CdRom&Ven_Slimtype&Prod_DVD_A_DS8A4S&Rev_JL61\303131323330333531383035&0 was configured.

Driver Name: cdrom.inf
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.4355
Driver Provider: Microsoft
Driver Section: cdrom_install
Driver Rank: 0xFF0006
Matching Device Id: GenCdRom
Outranked Drivers: cdrom.inf:GenCdRom:00FF2002
Device Updated: false
Parent Device: USB\VID_1132&PID_4511\303131323330333531383035

Here are the event viewer details:
Faulting application name: makemkvcon64.exe, version: 1.17.7.0, time stamp: 0x66436876
Faulting module name: makemkvcon64.exe, version: 1.17.7.0, time stamp: 0x66436876
Exception code: 0xc0000005
Fault offset: 0x000000000022bc07
Faulting process id: 0x2f24
Faulting application start time: 0x01db1054e1a1e8fd
Faulting application path: C:\Program Files (x86)\MakeMKV\makemkvcon64.exe
Faulting module path: C:\Program Files (x86)\MakeMKV\makemkvcon64.exe
Report Id: 382fd0e7-6dbe-4906-8a34-52ef6f563f30
Faulting package full name:
Faulting package-relative application ID:

[Woodstock]

Are we talking about a hard disk or a DVD drive? You mention both.

If it is a DVD drive, does MakeMKV crash when it is plugged in EMPTY, or with a disk in it? Generally, you plug them in EMPTY, because you cannot tell what the operating system is going to ask/do before MakeMKV has control. If the operating system starts up its player application because of the disk, it can kill MakeMKV.

[MasterfulShog]

This happens for me too, Windows 10 Dell Precision T5600, onboard SATA DVD.

On another desktop, with a bdrom, when I install 17.7.7 and then try running it it simply tells me that the application version is too old and exits.

[Woodstock]

With your install, did you pull the key from the message MakeMKV is free while in beta and put it in, or did you ass-u-me that the key in the months-old archive was still current? Remembering to not have a disk in the drive when installing the new key.