Advice on 4K UHD

[oakey17]

Hi all,

I've been reading through the forum, and I havent exactly found an answer to my problem. Anytime I try and copy a 4K UHD disk I get a "Failed to open disc". I have all the dump files from these failed runs. The regular blue ray counter parts work just fine no issues whatsoever. This is my first week working through this process any advice/feedback welcome as I've invested a significant amount of time reading through posts and online content. Another thing to mention is a couple of days ago I did submit 2 of these 4 dump files to svq@makemkv.com as well. Also View > General > Enable internet access (checked).

*I've tried attaching .tgz files to post but unable due to size.

Movies and file names:
MKB20_v77_Oppenheimer_9DF6
MKB20_v61_Assassin's_Creed_832B
MKB20_v61_Blade_Runner_2049_C99B
MKB20_v76_Edge_of_Tomorrow_B499
.............................................................................................................................................................................................

Drive Information
OS device name: E:
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE WH16NS60
Revision: 1.03
Serial number: KLZNA9A0355
Firmware date: 2120-05-08 10:10
Bus encryption flags: 17
Highest AACS version: 77

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.03
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Label: EDGE_OF_TOMORROW
Timestamp: 2022-05-09 20:13:50
Protection: AACS2.0/C v76
Data capacity: 81.82 Gb
Disc type: BD-ROM UHD
Number of layers: 3
Bus encryption flags: 80


......................................................................................................


MakeMKV v1.17.6 win(x64-release) started
Using LibreDrive mode (v06.3 id=4083C4CCDB14)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Downloading latest HK to C:\Users\oakey17/.MakeMKV ...
Automatic HK downloading is disabled or failed.
Saved AACS dump file as C:\Users\oakey17/.MakeMKV/MKB20_v76_Edge_of_Tomorrow_B499.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

[Woodstock]

Do not post your .TGZ files here; they get emailed to svq@makemkv.com for processing. Posting them here does nothing but tell others you received them. The boss needs to get them before they can be processed.

Automatic HK downloading is disabled or failed.

This is saying that your system is unable to download the key file anyway; it is possible they keys are available, but you cannot read them, yet.

There are several topics that discuss this, but one is pinned to the forum... hkdata.crabdance.com or hkdata.fairuse.org not found

[oakey17]

Thanks for clarifying. It seems the host machine it was calling to was being blocked due to region so it couldn't pull that key. Reviewed FW logs and paused the rule and was able to move forward. Thanks!