How do I get my money back?????

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Gibsonm
Posts: 5
Joined: Tue Jun 27, 2023 11:57 pm

How do I get my money back?????

#1 Post by Gibsonm » Wed Jan 17, 2024 12:39 am

Your intermediary took my money, issued a receipt but no license key.

Happy to provide proof of purchase PDF if needed but need to cancel transaction, as "PAYPRO Global" just appears to have taken my money.
Last edited by Gibsonm on Wed Jan 17, 2024 12:53 am, edited 1 time in total.

Woodstock
Posts: 10546
Joined: Sun Jul 24, 2011 11:21 pm

Re: How do I get me money back?????

#2 Post by Woodstock » Wed Jan 17, 2024 12:43 am

support@makemkv.com is who you type at. But first, have you checked your spam folder for the email? A LOT of systems classify the response message with your key in it as SPAM.

Gibsonm
Posts: 5
Joined: Tue Jun 27, 2023 11:57 pm

Re: How do I get my money back?????

#3 Post by Gibsonm » Wed Jan 17, 2024 12:53 am

Hi,

Yes, I have.

No, nothing there.

In any case why not include the license Key in the PDF receipt?

Email sent.

Gibsonm
Posts: 5
Joined: Tue Jun 27, 2023 11:57 pm

Re: How do I get my money back?????

#4 Post by Gibsonm » Wed Jan 17, 2024 1:05 am

Some 35 mins later the key arrives.

I guess I'll cancel the fraud report.

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