West Wing Problems

[benjamintm]

I'm trying to rip my West Wing DVDs and on the first two discs (the only ones I've tried so far), the rip fails on the fourth title with the following error:
DEBUG: Code 0 at ceyrrx<j!.wf:Gs<m#r:121263452
DEBUG: Code 0 at ceyrrx<j!.wf:Gs<m#r:213131019
DEBUG: Code 0 at /(<G>=l>l9&ZO8bCb*p_:29394183
DEBUG: Code 531385 at /(<G>=l>l9&ZO8bCb*p_:29393309
LIBMKV_TRACE: Exception: Error while reading input

The discs are clean. Attached is the log file generated. Any suggestions?

Ben

[mike admin]

I'm trying to rip my West Wing DVDs and on the first two discs (the only ones I've tried so far), the rip fails on the fourth title with the following error:
DEBUG: Code 0 at ceyrrx<j!.wf:Gs<m#r:121263452
DEBUG: Code 0 at ceyrrx<j!.wf:Gs<m#r:213131019
DEBUG: Code 0 at /(<G>=l>l9&ZO8bCb*p_:29394183
DEBUG: Code 531385 at /(<G>=l>l9&ZO8bCb*p_:29393309
LIBMKV_TRACE: Exception: Error while reading input

The discs are clean. Attached is the log file generated. Any suggestions?

Ben

Believe it or not, it's a bug in MakeMKV. It will be corrected certainly in a next version. There is no workaround for now.

[Navvie]

Believe it or not, it's a bug in MakeMKV. It will be corrected certainly in a next version. There is no workaround for now.

Heh. I was certain it was going to be a DVD authoring/mastering error and MakeMKV would have to work around another dodgy disc.

[GorillaNinja]

Believe it or not, it's a bug in MakeMKV. It will be corrected certainly in a next version. There is no workaround for now.

Hey, resurrecting this more than a decade later, since my father-in-law is just running into this right now. Can we confirm this was fixed, and in what version?

Thanks!

Doug

[Woodstock]

Since there have been several dozen major releases of MakeMKV in the last 11 years and no more messages about West Wing, either it has been fixed or no one ever thought about ripping the series again.

I'm thinking maybe both?

[mike admin]

Believe it or not, it's a bug in MakeMKV. It will be corrected certainly in a next version. There is no workaround for now.

Hey, resurrecting this more than a decade later, since my father-in-law is just running into this right now. Can we confirm this was fixed, and in what version?

It should've been. Please send the log file from 1.16.7 . Thanks!

[.....]

The fix seems to work for season one, but I am still getting errors starting in the middle of season 2. Here is the log from disk 17 where it detects a few scenes but not the main episodes. I confirmed the disk plays fine in VLC.

[Woodstock]

Not posting the log makes it very hard to determine what the errors might be.

[.....]

Apologies, the file was deleted due to oversize. I uploaded to pastebin https://pastes.io/download/p6wl4oplbs

[.....]

Has there been any update on this? Thanks again

[aaron.stratman]

I am having this problem today...Here is the log:

MakeMKV v1.17.5 win(x64-release) started
Error 'Scsi error - NOT READY:MEDIUM NOT PRESENT - TRAY OPEN' occurred while reading 'DVD+R-DL PLDS DVD +/-RW DS-8A8SH KD11 CN0YTVN955081264426DA00' at offset '524288'
Error 'Scsi error - NOT READY:MEDIUM NOT PRESENT - TRAY OPEN' occurred while reading 'DVD+R-DL PLDS DVD +/-RW DS-8A8SH KD11 CN0YTVN955081264426DA00' at offset '524288'
Error 'Scsi error - NOT READY:MEDIUM NOT PRESENT - TRAY OPEN' occurred while reading 'DVD+R-DL PLDS DVD +/-RW DS-8A8SH KD11 CN0YTVN955081264426DA00' at offset '1048576'
Error 'Scsi error - NOT READY:MEDIUM NOT PRESENT - TRAY OPEN' occurred while reading 'DVD+R-DL PLDS DVD +/-RW DS-8A8SH KD11 CN0YTVN955081264426DA00' at offset '1048576'
Error 'Scsi error - NOT READY:MEDIUM NOT PRESENT - TRAY OPEN' occurred while reading 'DVD+R-DL PLDS DVD +/-RW DS-8A8SH KD11 CN0YTVN955081264426DA00' at offset '32768'
Using direct disc access mode
Title #1 was added (29 cell(s), 2:51:30)
Title #2 was added (7 cell(s), 0:42:45)
Title #3 was added (7 cell(s), 0:41:14)
Title #4 was added (7 cell(s), 0:43:34)
Title #5 was added (7 cell(s), 0:43:56)
Title #6 has length of 12 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #7 has length of 32 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #8 has length of 29 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed
Saving 1 titles into directory D:/Video/WEST WING SEASON ONE DISC 1 SIDE A
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '650987520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '650987520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '650987520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '650987520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '650987520'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651304960'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651384832'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651542528'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651542528'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651597824'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651597824'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651597824'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '651702272'
Failed to save title 0 to file D:/Video/WEST WING SEASON ONE DISC 1 SIDE A/WEST WING SEASON ONE DISC 1 SIDE A-F1_t00.mkv
Encountered 32 errors of type 'Read Error' - see http://www.makemkv.com/errors/dvdread/
0 titles saved, 1 failed

[dcoke22]

Code: Select all

Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/VIDEO_TS/VTS_01_1.VOB' at offset '650987520'

That error usually means the optical drive could not correctly read the optical disc. The standard advice is to gently clean the disc and try again.

[nothingworks]

I’m now having some problems with (at least one) of my West Wing DVDs. This is S5 Disc 2 from the complete season set, not the complete series set. I tried ripping it to VIDEO_TS with MDRP. It stalled out. I tried playing Title 1 (the “all episodes” title) in VLC. It crashed the app. I cleaned the disc, restarted my computer, and tried MDRP again. No dice. Then I tried MakeMKV. It ripped two episodes (Titles 2 and 3, aka the two episodes that I never watch as opposed Titles 4 and 5, aka the two episodes I watch a LOT). The log from that session is below and I included a screenshot of the Title menu to show the durations, in case that’s useful.

Speaking of cleaning discs... I’ve ripped or converted probably 100 DVDs in the last week: Almost all of The West Wing (to VIDEO_TS with MDRP) plus a huge number of homemade DVDs (using MakeMKV first and MDRP if that failed). Every time a disc fails, I clean it and try again. At no point has that ever worked. Is cleaning a myth? Or am I doing it wrong? (Given my history of whacky tech problems, it could also just be me.)

Here’s my method:
1) Lay disc on eyeglass cleaning cloth, playable side up
2) Spray eyeglass cleaner (the legit stuff from the optician) lightly onto disc surface
3) Use 2nd eyeglass cleaning cloth to wipe across the disc in straight lines
4) Examine disc to see if there are any spots, blemishes, streaks, etc.
5) In the event of anything that appears to be a scratch, put a couple of drops of cleaning fluid on it, then use a folded corner of the cleaning cloth to try to remove / erase it VERY gently using straight lines. If it comes off, it wasn’t a scratch.

Code: Select all

MakeMKV v1.17.8 darwin(arm64-release) started
Optical drive "BD-RE PIONEER BD-RW BDR-X13 1.03 CHDL000164UCd" opened in OS access mode.
Using direct disc access mode
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading 'BD-RE PIONEER BD-RW BDR-X13 1.03 CHDL000164UC' at offset '3659528192'
Title #1 (2:52:14) was skipped due to navigation error
Cells 7-7 were removed from title end
Title #2 was added (6 cell(s), 0:43:05)
Cells 7-7 were removed from title end
Title #3 was added (6 cell(s), 0:42:55)
Cells 1-1 were removed from title start
Cells 7-7 were removed from title end
Title #4 declared length is 0:38:07 while its real length is 0:00:00 - assuming fake title
Cells 1-1 were removed from title start
Title #5 (0:43:05) was skipped due to navigation error
Title #11 has length of 21 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #11/1 has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #11/2 has length of 78 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #11/3 has length of 29 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #12 has length of 1 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #13 has length of 12 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #13/1 has length of 12 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed
Saving 2 titles into directory /Volumes/Disc Library/West Wing DVD/West Wing S5D2 MKV
2 titles saved

West Wing S5D2 Title Menu Small.jpeg (18.1 KiB) Viewed 728 times

[dcoke22]

Speaking of cleaning discs... I’ve ripped or converted probably 100 DVDs in the last week: Almost all of The West Wing (to VIDEO_TS with MDRP) plus a huge number of homemade DVDs (using MakeMKV first and MDRP if that failed). Every time a disc fails, I clean it and try again. At no point has that ever worked. Is cleaning a myth? Or am I doing it wrong? (Given my history of whacky tech problems, it could also just be me.)

Here’s my method:
1) Lay disc on eyeglass cleaning cloth, playable side up
2) Spray eyeglass cleaner (the legit stuff from the optician) lightly onto disc surface
3) Use 2nd eyeglass cleaning cloth to wipe across the disc in straight lines
4) Examine disc to see if there are any spots, blemishes, streaks, etc.
5) In the event of anything that appears to be a scratch, put a couple of drops of cleaning fluid on it, then use a folded corner of the cleaning cloth to try to remove / erase it VERY gently using straight lines. If it comes off, it wasn’t a scratch.

I've had to clean discs before in order to get a good rip. I use plenty of warm water, dish soap, and the tip of my finger. I lightly go back and forth in a straight line from the middle to the edge and back. The dish soap is good at removing oils from fingerprints and any films or deposits left over from manufacturing or off gassing from the disc sitting in the case for a while. Use plenty of warm water to rinse. I use a can of air to blast water off the data side of the disc while the label side is laying on a paper towel to dry.

It doesn't always work of course. And sometimes old discs start to rot. I've also been amazed at how often one drive will struggle with a disc that a different drive reads without trouble. This is why I have four different drives on my desk.