The King's Man

[AzurePanda]

Attempted to rip The King's Man 4K UHD. Got multiple errors. Tried again and same result. Attached is the log

[Blackcape]

Been working on and off with Mike and his team via support@makemkv.com and svq@makemkv.com trying to solve a similar problem with The King's Man (2021) UHD disc that keeps failing. I've checked the 00673.m2ts and it appears to be playing okay via VLC, but every time I try to rip it with v1.17.0 or v1.17.1 I am getting the below errors.

I own the disc so if anyone has additional suggestions I am more than happy to try them. Additionally I have ripped 5-6 UHDs successfully since this log file so I know the drive is good and in working condition!

Thanks all!

The Kings Man.png (61.71 KiB) Viewed 6514 times

The Kings Man Failed.png (94.53 KiB) Viewed 6514 times

[dcoke22]

Attempted to rip The King's Man 4K UHD. Got multiple errors. Tried again and same result. Attached is the log

From the log…

Code: Select all

002003:0000 Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00673.m2ts' at offset '1378154496'
001003:0020 DEBUG: Code 100864261 at jy`8q}68o"jrtS*\:29403291
001003:0020 DEBUG: Code 100864261 at %L!0Ld/*I;&9zs;':213130559
002003:0000 Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00673.m2ts' at offset '1378283520'
001003:0020 DEBUG: Code 3221225628 at wPw@X*c]4mg& [n>)i&~--ZG:121262371
001003:0020 DEBUG: Code 3221225628 at %L!0Ld/*I;&9zs;':213130559
002003:0000 Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '1378283520'
DEBUG: Code 3221225628 at 3s}V)Ev#h<NJZ{[r)E:121263084
001003:0020 DEBUG: Code 3221225628 at 3s}V)Ev#h<NJZ{[r)E:29395149
001003:0020 DEBUG: Code 3221225628 at wPw@X*c]4mg& [n>)i&~--ZG:121262371
001003:0020 DEBUG: Code 3221225628 at %L!0Ld/*I;&9zs;':213130559

Probably the disc is dirty, try gently cleaning it. If the optical drive is USB powered, make sure both USB plugs are plugged into high powered USB ports.

[dcoke22]

Been working on and off with Mike and his team via support@makemkv.com and svq@makemkv.com trying to solve a similar problem with The King's Man (2021) UHD disc that keeps failing. I've checked the 00673.m2ts and it appears to be playing okay via VLC, but every time I try to rip it with v1.17.0 or v1.17.1 I am getting the below errors.

I own the disc so if anyone has additional suggestions I am more than happy to try them. Additionally I have ripped 5-6 UHDs successfully since this log file so I know the drive is good and in working condition!

Thanks all!

Code: Select all

004004:0000 The source file '/BDMV/STREAM/00673.m2ts' is corrupt or invalid at offset 30038900736, attempting to work around

There are lots of messages like that in your log. Have you tried gently cleaning the disc?

[Blackcape]

Been working on and off with Mike and his team via support@makemkv.com and svq@makemkv.com trying to solve a similar problem with The King's Man (2021) UHD disc that keeps failing. I've checked the 00673.m2ts and it appears to be playing okay via VLC, but every time I try to rip it with v1.17.0 or v1.17.1 I am getting the below errors.

I own the disc so if anyone has additional suggestions I am more than happy to try them. Additionally I have ripped 5-6 UHDs successfully since this log file so I know the drive is good and in working condition!

Thanks all!

Code: Select all

004004:0000 The source file '/BDMV/STREAM/00673.m2ts' is corrupt or invalid at offset 30038900736, attempting to work around

There are lots of messages like that in your log. Have you tried gently cleaning the disc?

@dcoke22 I've tried a handful of different cleaning methods, but for sure open to suggestions:
- Warm water with a light dish soap and blowing it dry with canned air
- Lens cleaner with Microfiber
- Microfiber only

[Blackcape]

Just tried another attempt cleaning the UHD with water and dish soap, dried with canned air and got the below log file. Looks like it hung at a different offset, but still didn't complete....

Thoughts?

[dcoke22]

Whenever I clean a disc I also use the dish soap and canned air method.

Code: Select all

004004:0000 The source file '/BDMV/STREAM/00673.m2ts' is corrupt or invalid at offset 29956853760, attempting to work around

It did start to have trouble at a different offset, but one that's nearly the same as before. Do you have a different optical drive you can try? (perhaps on a friend's computer?) I have 3 different optical drives and it has been my experience that when a disc won't work in my main drive, it often (but not always) works in one of my other drives. In fact, I try a different drive before I bother to clean the disc. It seems some discs and drives just don't get along.

[Blackcape]

It did start to have trouble at a different offset, but one that's nearly the same as before. Do you have a different optical drive you can try? (perhaps on a friend's computer?) I have 3 different optical drives and it has been my experience that when a disc won't work in my main drive, it often (but not always) works in one of my other drives. In fact, I try a different drive before I bother to clean the disc. It seems some discs and drives just don't get along.

@dcoke22 Great idea. I had a secondary UHD LG drive, but it died a year ago now, so probably time to pick up another. Thinking the ASUS BW-16D1HT is my next move!

Thanks for all the help and I'll post an update after I know more.

[Billycar11]

@dcoke22 Great idea. I had a secondary UHD LG drive, but it died a year ago now, so probably time to pick up another. Thinking the ASUS BW-16D1HT is my next move!

Thanks for all the help and I'll post an update after I know more.

Go for the BU40N the Asus bw16 and LG WH16NS60/ns40 are the same drive

[Blackcape]

@dcoke22 Great idea. I had a secondary UHD LG drive, but it died a year ago now, so probably time to pick up another. Thinking the ASUS BW-16D1HT is my next move!

Thanks for all the help and I'll post an update after I know more.

Go for the BU40N the Asus bw16 and LG WH16NS60/ns40 are the same drive

@Billycar11 THANK YOU for the advice. I unfortunately already ordered the ASUS BW-16D1HT and enclosure, but hey we surely can't have enough of these gems laying around right. So I went ahead and picked up the LG BU40N and enclosure....

Fingers crossed on all!

[Blackcape]

@Billycar11

Go for the BU40N the Asus bw16 and LG WH16NS60/ns40 are the same drive

@dcoke22

Do you have a different optical drive you can try? (perhaps on a friend's computer?) I have 3 different optical drives and it has been my experience that when a disc won't work in my main drive, it often (but not always) works in one of my other drives. In fact, I try a different drive before I bother to clean the disc. It seems some discs and drives just don't get along.

Gents, wanted to update you... Got a BU40N drive over the weekend, flashed in, installed in an enclosure fired it up with The freshly cleaned King's Man (2021) UHD disc and it STILL failed..... URGH!! Gotta love a good trial and error, but the good news is that I completely ruled out the drives, firmware and MakeMKV as it very much seems to be the mastering of the UHD itself. So ordered a Target version and will let you know how the saga plays out.

Thanks again!

[Blackcape]

Just got the Target package The King's Man UHD in today, cleaned it, started the rip and it completed!!! So the saga has come to an end and we can confirm the issue being had were 100% Mastering / disc related.

Thanks all for your help and on to the next one!