Lost key

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trigaz
Posts: 1
Joined: Thu Dec 02, 2021 10:19 am

Lost key

#1 Post by trigaz » Thu Dec 02, 2021 10:21 am

Hi, I purchased a key in August. I can find the emails with the invoice and receipt, but nothing with the key. I've upgraded my computer and MakeMKV is asking for the key. Is there any way I can recover the key or somebody I can contact?

Regards,

Gary.

Woodstock
Posts: 10590
Joined: Sun Jul 24, 2011 11:21 pm

Re: Lost key

#2 Post by Woodstock » Thu Dec 02, 2021 2:24 pm

If you still have the old computer operational, you can go to Help->Register and the key will be filled in.

If not, there should be an email that had the key at/around the same time as the receipt. It's delivered by the payment processor.

Failing that, contact support@makemkv.com and Mike can get you fixed up.

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